• Lead end-to-end implementation of EDI solutions for clients, ensuring compliance with industry standards and regulations. • Collaborate with cross-functional teams to gather requirements, design EDI workflows, and implement integration solutions. • Serve as clients' primary technical point of contact during the implementation phase. • Provide expert guidance to clients on EDI best practices, customization options, and integration strategies. • Investigate, diagnose, and resolve complex EDI-related issues, ensuring minimal disruption to business operations. • Develop comprehensive documentation to support implementations, including specifications, process flows, and user guides. • Perform rigorous testing of EDI implementations to validate data integrity, system compatibility, and adherence to standards.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Lead end-to-end implementation of EDI solutions for clients, ensuring compliance with industry standards and regulations. - Collaborate with cross-functional teams to gather requirements, design EDI workflows, and implement integration solutions. - Possess in-depth knowledge of various EDI standards (such as ANSI X12 and EDIFACT) and protocols (AS2, SFTP, FTPS). - Stay current with emerging EDI technologies and trends and apply this knowledge to optimize existing systems and processes. - Serve as clients' primary technical point of contact during the implementation phase. - Provide expert guidance to clients on EDI best practices, customization options, and integration strategies. - Investigate, diagnose, and resolve complex EDI-related issues, ensuring minimal disruption to business operations. - Collaborate with support teams to address escalated technical problems and implement preventive measures. - Develop comprehensive documentation to support implementations, including specifications, process flows, and user guides. - Conduct training sessions for clients and internal teams to enhance understanding of EDI processes and troubleshooting techniques. - Perform rigorous testing of EDI implementations to validate data integrity, system compatibility, and adherence to standards. - Implement quality assurance protocols to ensure error-free data transmission and reception. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - Minimum of 5 years of experience in EDI implementation and integration. - Proficiency in programming languages such as Java, Python, or C#. - Strong understanding of database systems (SQL, Oracle) and data transformation techniques. - Excellent problem-solving skills and attention to detail. - Exceptional communication and interpersonal abilities. - Relevant certifications in EDI technologies (such as Certified EDI Professional) will be a plus. Benefits - Compensation: $80,000 to $95,000 base salary - Great Healthcare + Dental + Vision - Flexible PTO - Culture of support, encouraging Life-Work balance - 401k match - FSA and HSA options - Employee Assistance Program - Paid Parental Leave - Representing a company with 4,000+ clients and a 99% retention rate - Accelerated title and salary growth potential - A fun and energetic work environment that makes you excited to go to work every day

Company Overview Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a talented and experienced Senior Implementation Manager, Professional Services to lead enterprise client implementations from committed intent through program activation. This role will focus on solution design, cross-functional execution, and delivering high-quality, technically sound implementations that drive speed to value. Reporting to the Director of Professional Services, you will own end-to-end implementation strategy, translate client goals into technical solution architecture, and ensure operational readiness across product, engineering, operations, and client stakeholders. This is a highly visible, client-facing role that requires strong ownership, technical fluency, and the ability to thrive in ambiguity. Responsibilities - Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design - Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols - Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways - Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures - Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness - Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards - Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows - Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives - Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology - Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum Qualifications - Bachelor’s degree or equivalent experience - 10+ years of technology-enabled services implementation experience - 5+ years of vendor-side ownership of enterprise implementations - 5+ years managing cross-functional and project-specific teams in a matrixed environment - Demonstrated ability to translate business objectives into technical architecture and operational execution - Strong analytical and problem-solving skills with a data-driven approach to decision making - Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL - Familiarity with AI and LLM applications within technology-enabled service environments - Experience designing implementation processes, documentation standards, and scalable delivery frameworks - Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies - Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments - Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences - Ability to travel up to 25% Benefits - Ground floor opportunity with one of the fastest-growing startups in health-tech - Fully remote working environment - Competitive compensation (commensurate with experience) - Full benefits (medical, dental, vision) - 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.

About the Role As an Implementation Consultant, you will play a pivotal role in helping clients seamlessly adopt and integrate our cutting-edge products. You will collaborate with cross-functional teams and stakeholders to ensure the success of each implementation while maintaining exceptional client satisfaction. Your organizational skills and expertise in project management will be critical as you guide clients through the onboarding and implementation process efficiently and effectively. who What You’ll Own - Lead end-to-end project implementation for clients adopting our products or Encompass. - Act as the primary point of contact for client engagements, ensuring clear communication and alignment on goals. - Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed. This includes organizing and leading weekly project calls with each client, completing a consistent number of tasks and solutions to production, and ensuring ROI for the client. - Ensure projects stay within timeline, budget and scope. - Facilitate stakeholder meetings to gather requirements and provide solution recommendations. - Collaborate with internal teams to ensure timely delivery of project deliverables. - Address and resolve any implementation challenges, ensuring seamless adoption of the solution(s). - Train clients and end-users on platform functionalities and best practices. - Provide post-implementation support to ensure sustained client success. - Identifying opportunities for promotion of existing Lender Toolkit solutions to resolve client needs and deploying those solutions for improved client experience. - Adopt our #teamplayer value and assist on other projects/tasks as needed. About You - 5 years minimum experience in project management, particularly in technology or SaaS implementation. - Solid understanding of mortgage lending and regulatory requirements and their application to a general production workflow. - Experience with ICE's mortgage technology Encompass® - Self-starter with the ability to work with minimal supervision as a remote employee. - Exceptional organizational and time management skills with an ability to juggle multiple priorities. - Strong communication skills, both written and verbal, in English. - Experience working with clients in financial services, lending, or the mortgage industry. - Ability to conduct stakeholder meetings and effectively manage client relationships. - Proficiency in using project management tools and software. - A proactive and solutions-oriented mindset with a focus on client satisfaction. - Bachelor’s degree in business, management, or equivalent professional experience. Tech Stack - Teamwork Project Management - Microsoft 365 - Encompass® Perks and Benefits - Remote Work: No daily commute, no traffic. - Comprehensive Benefits: Medical, Dental, Vision, and more to keep you and your family healthy. - Monthly Socials: Play games, earn prizes, and have fun with all employees at Lender Toolkit. - Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More! - Power Coin Rewards System: Opportunity to Earn Points in exchange for gift cards, experiences, travel, and more! Lender Toolkit welcomes all candidates with equal opportunity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please note that at this time, Lender Toolkit does not hire individuals who reside within the state of New York or California. #LI-BS1