• Support day-to-day CRM operations, including one-off sends and multi-step automated journeys across email, SMS, and in-app • Own assigned CRM strategic initiatives to drive key performance metrics (retention/MAU, CVR, etc.) across various business verticals • Orchestrate cohesive cross-channel experiences, ensuring message timing, sequencing, and frequency are user-centric • Coordinate with agency partners to ensure delivery of on-time, quality communications at scale • Champion rapid experimentation (A/B and multivariate testing), and integrate behavioral triggers, dynamic content, and advanced segmentation to optimize performance • Identify high-value opportunities to improve user retention, reactivation, and LTV across the customer lifecycle • Verify CRM campaigns adhere to best practices around tagging, deliverability, and privacy compliance (GDPR, CCPA, etc.) • Adhere to proper documentation and Quality Assurance processes for every message launched • Prepare and present campaign/program performance reports, CRM strategy presentations, and other project documentation to stakeholders, cross-functional teams, and marketing leadership • Collaborate with Product Marketing, Product, Data and Brand to support feature launches and ongoing engagement efforts • Partner with engineering to maintain/improve the effectiveness of our CRM platform (Braze)

Become a part of our caring community and help us put health first Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies, approaches, and techniques to manage a member's health issues. The LTSS Care Coordinator (Care Coach 1) understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Key Responsibilities - Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and/or Long-Term Care Facilities and other care settings – 75-90% local travel (see Additional Information section). - Ensure members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs. - Identifies and resolves barriers that hinder effective care. - Plans and implement interventions to meet care needs. - Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. - Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. - Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract. Use your skills to make an impact Required Qualifications The Care Coordinator (Care Coach 1) must meet one (1) of the following requirements: - Bachelor's degree in social sciences, social work, human services, or a related field. - An active, unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year of experience in conducting comprehensive assessments and provision of formal services to elderly individuals. The Care Coordinator (Care Coach 1) must meet ALL of the following requirements: - Applicants must reside in Bureau, Grundy, Kendall, LaSalle or Putnam County, IL, within one of the following ZIP codes, or within a 10-mile radius of these Zip Codes: 60407, 60416, 60437, 60444, 60447, 60450, 60470, 60474, 60479, 60512, 60518, 60531, 60536, 60537, 60538, 60541, 60543, 60545, 60549, 60551, 60557, 60560, 61301, 61312, 61314, 61315, 61316, 61317, 61320, 61321, 61322, 61323, 61325, 61326, 61327, 61328, 61329, 61330, 61332, 61334, 61335, 61336, 61337, 61338, 61340, 61341, 61342, 61344, 61345, 61346, 61348, 61349, 61350, 61354, 61356, 61358, 61359, 61360, 61361, 61362, 61363, 61364, 61368, 61370, 61371, 61372, 61373, 61374, 61376, 61379, 61560. - One (1) or more years of experience in health care and/or case management. - One (1) or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and/or managed care organizations. - Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. - Ability to use a variety of electronic information applications/software programs including electronic medical records. - Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders. - Ability to travel in the region to meet face to face with members and/or their families, community partners and care teams. - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications - An active, unrestricted Licensed Professional Counselor (LPC) in Illinois. - An active, unrestricted Licensed Social Worker (LSW) in Illinois. - Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information. Additional Information - Workstyle: This is a Field position - Employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes. - Travel: 75 - 90% field-based interactions with members and/or their families, community partners and care teams. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office. - Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel from your home to your first work location of the day, between client or assignment locations during the workday and final work location back to home. - Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs. - Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,100 - $79,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

CUSTOMER ARCHITECT Multiple Positions Available Job Description Summary: Summary of Duties: Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs. Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction. Work with customer engineering (Support), Advanced customer engineering, and cross-functional teams. Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues. Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance. Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices. Manage customer portfolio of tickets, resolutions, and product enhancement requests. Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS (Customer Satisfaction and Net Promoter Score) surveys to cultivate strong partnerships. Advocate for customer needs, translating them into documentation and product enhancement requests. Deliver the highest quality customer/partner experience and engage in highly technical discussions. Qualifications: Position requires a Bachelor’s degree in Computer Science, Engineering, or a related field of study AND Five (5) years of progressively responsible post-baccalaureate work experience in the position offered or related occupation. Must also have demonstrated experience with: - 5 years of experience working in a technical support capacity; - 5 years of experience supporting enterprise products in a SaaS (software as a service) in a customer-facing role; - 3 years of experience with public clouds such as AWS (Amazon Web Services), GCP (Google Cloud Platform), or Azure and their services; - 3 years of experience with REST APIs (Representational State Transfer Application Programming Interfaces) and integration tools; - 3 years of experience with on-premise or cloud MDM (Master Data Management) solutions; - Experience in observability and monitoring tools such as LogDNA, and CloudWatch; - Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases; - Developing dashboards with reporting technologies and influencing customers and partners by sharing action-oriented insights; - Experience supporting both Enterprise-focused applications with a focus on data management, analytics, and big data platforms and technologies; - Risk management and project management; - Working with data products within enterprise space; and - Working with Salesforce, Snowflake, and GoogleBigQuery. Salary offered for the position is $174,637.00 - $179,637.00/year. Primary Work Location: 100 Marine Parkway, Suite 275, Redwood City, CA 94065 Remote Position-100% remote. Individual may work from anywhere in the U.S. Position requires 10% domestic travel. Work Shift: Not Specified CONTACT: To apply, submit a resume to https://www.reltio.com/careers/ OR submit a resume to https://www.caljobs.ca.gov/, OR mail resume to Reltio, Inc., Attn: HR, 100 Marine Parkway, Suite 275, Redwood City, CA 94065. Must reference Job Title & Job Code: 000007. EOE. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

• Develop and nurture strong client partnerships, acting as the primary point of contact and trusted advisor to ensure alignment with client goals, compliance requirements, and long-term success. • Proactively present product and services value during quarterly business reviews (QBRs). • Identify and drive upsell and cross-sell opportunities in collaboration with the Sales team to maximize customer lifetime value. • Discover dissatisfaction through usage metrics, surveys, and recurring satisfaction meetings with clients and delivery teams. • Quarterback the resolution of dissatisfaction in a timely manner. • Host renewal meetings to confirm customers will renew. • Continuously refine customer success processes and reporting to improve efficiency, scalability, and outcomes. • Partner with Marketing to support initiatives such as case studies, client communications, and events that strengthen client engagement and showcase success stories.