Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The purpose of the Contact Center Training Moderator is to provide support for the technical elements of virtual and on-site training events thereby allowing the Contact Center Training Supervisors to do what they do best - guide training participants through content to achieve learning objectives. This role helps transform virtual and on-site training into trouble-free, fast moving, interactive events that keep students involved and the instructor on track. This position provides support for learners during training sessions ensuring participants receive the technical support needed to keep up with the class. This position also provides support to Contact Center Training Supervisors by serving as an escalation point and resource for new hires during their nesting period. This support may include providing coaching and feedback to assist new hires in building their skills during their new hire training period. What You Will Do - Provide support and troubleshoot technical issues for anyone attending on-site or virtual classroom training. Issues can include logging in, site navigation, tool functionality, screens freezing and audio failures. - Assist Contact Center Training Supervisors in engaging virtual and on-site classrooms, by serving as a second set of eyes to monitor and alert them to student questions, by providing time checks and by engaging the class should the instructor lose connectivity. - Troubleshoot and resolve common issues and assist presenters and participants in working through technical challenges associated with our delivery platform: Zoom, Adobe Connect, Microsoft Teams, etc. - Assist Contact Center Training Supervisor with basic instructional items such as: welcoming attendees to training, providing any housekeeping items, introducing speakers, facilitating the Q&A by prioritizing, prescreening questions and asking the speaker the questions on behalf of the class, etc. - Act as a participant advocate by restating or rephrasing questions from the participants that were unclear. - Load materials, launch polls, facilitate break-out sessions and exams, monitor chat pods. - Provide feedback for continuous improvement to Contact Center Training team for instructional improvements. - Monitor and act as a conduit to ensure that online questions/comments are captured and forwarded to the responsible individual. - Keep customer service skills refreshed by supporting customer contacts in production on a regular basis. - Serve as an escalation point and support resource for new hires during their nesting period. Minimum Qualifications - High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable - 1 Year Experience working in a customer facing role - 1 Year Experience supervising, mentoring, providing guidance to others - 1 Year Ability to build and maintain working relationships with management, business leads and peers on a wide range of matters Preferred Skills/Education - Associate degree Business Administration, Education, or other related field - 2 Years Experience in Contact Center Customer Experience Professional, Service / Project Coordinator, or Knowledge Support Professional position. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com Pay Range: $20.67 - $34.52 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Information Schedule: Monday–Friday 8:00am-5:00pm EST Location: 100% Remote (U.S. only) Position Summary Help us elevate our patient care to a whole new level! Join our Community Care team as an industry leader in serving our members by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Community Care members. Community Care is a member centric, team-delivered, community-based care management model that joins members where they are. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country. Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Key Responsibilities - Acts as a liaison with member/client /family, employer, provider(s), insurance companies, and healthcare personnel as appropriate. - Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients across the continuum of care that can include consultant referrals, home care visits, the use of community resources, and alternative levels of care. - Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their homes, worksites, or physician’s office to provide ongoing case management services. - Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status; develops a plan of care to facilitate the member/client’s appropriate condition management to optimize wellness and medical outcomes, aid timely return to work or optimal functioning, and determination of eligibility for benefits as appropriate. - Communicates with member/client and other stakeholders as appropriate (e.g., medical providers, attorneys, employers and insurance carriers) telephonically or in person. - Prepares all required documentation of case work activities as appropriate. - Interacts and consults with internal multidisciplinary team as indicated to help member/client maximize best health outcomes. - May make outreach to treating physician or specialists concerning course of care and treatment as appropriate. - Provides educational and prevention information for best medical outcomes. - Applies all laws and regulations that apply to the provision of rehabilitation services; applies all special instructions required by individual insurance carriers and referral sources. - Conducts an evaluation of members/clients’ needs and benefit plan eligibility and facilitates integrative functions using clinical tools and information/data. - Utilizes case management processes in compliance with regulatory and company policies and procedures. - Facilitates appropriate condition management, optimize overall wellness and medical outcomes, appropriate and timely return to baseline, and optimal function or return to work. - Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes, as well as opportunities to enhance a member’s/client’s overall wellness through integration. - Monitors member/client progress toward desired outcomes through assessment and evaluation. Remote Work Expectations - This is a 100% remote role; candidates must have a dedicated workspace free of interruptions. - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications - Active unrestricted state Registered Nurse Compact licensure in state of residence required or prior to the hire date. - 3 years clinical practical experience preference: (Adult Diabetes, CHF, CKD, Post-acute care, Hospice, Palliative care, Cardiac, Home Health) with Medicare members. - 2 years Case Management/Care Manager, discharge planning and/or Home Health care coordination experience. - Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications. - Efficient and Effective computer skills including navigating multiple systems and keyboarding. - Able to work in a fast paced high volume environment and utilize time management and prioritization skills. - Commitment to attend a mandatory 3-week training (Monday–Friday, 8:30am–5:00pm EST) with 100% participation. Preferred Qualifications - Active and unrestricted Compact Registered Nurse (RN) Licensure in Alabama, Arkansas, Maryland, Mississippi, South Carolina, Tennessee, Virginia, or Florida. - Bilingual preferred - Spanish - Excellent analytical and problem-solving skills. - Effective communications, organizational, and interpersonal skills. - Certified Case Manager is preferred. - Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) is preferred, but not required. - Bachelor’s degree preferred. Education - Associate's degree or Nursing Diploma required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,522.00 - $129,615.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/13/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 9:30am - 6pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service. I. Major Responsibilities: 1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses. 2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. 3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care. 5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place. 6. Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests and primary care services. 7. Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High school diploma. Preferred: 1. Associate’s degree in business or healthcare-related field. Experience/Skills: Required: 1. English speaking, reading and writing skills. 2. Strong intrapersonal and communication skills. Preferred: 1. Previous scheduling and/or phone customer services experience. 2. Previous experience in a health care organization. 3. Bilingual speaking, reading, and writing skills. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We are looking for a Director of Patient Access to lead, scale, and modernize our high-volume patient engagement operations. In this role, you will lead the engine of our growth, ensuring that every patient who reaches out to us, or whom we reach out to, is met with a seamless, high-conversion experience that balances empathetic service with commercial results. Reporting to the Vice President, you will be a leader of leaders responsible for driving revenue through patient enrollment, optimizing a large non-exempt workforce, and evolving our "call center" into a modern, multi-modal engagement hub where technology empowers our people to do their best work. This is a full-time, remote position eligible for full benefits and bonus. We are looking for candidates willing to work on a Central or Pacific Time schedule. The salary range for this role is $130,000–$160,000, depending on experience. You’re excited about this opportunity because you will... - Lead a High-Performing Enrollment Organization: Build and develop a multidisciplinary team of Managers and Patient Access Coordinators, fostering a culture of high performance, accountability, and mission-driven sales excellence. - Champion a Multimodal Patient Journey: Partner cross-functionally to augment our high-touch phone support with SMS, chat, and self-service tools, ensuring patients can engage with us in the way that suits them best. - Drive Strategic Outreach: Design and execute sophisticated, data-driven outbound engagement campaigns to reach patients proactively, increasing enrollment and ensuring no patient journey is left stalled. - Optimize Front-End Efficiency: Oversee daily operations, ensuring workforce management (WFM), telephony workflows, and digital touchpoints are lean, effective, and highly scalable. - Master Non-Exempt Leadership: Lead a large, flexible, non-exempt workforce with empathy and precision. You will ensure we are staffed for "the moments that matter" while maintaining operational leanness. - Scale Through Intelligent Augmentation: Implement digital workflows that handle routine tasks, allowing our frontline team to spend more high-quality, uninterrupted time on complex patient advocacy and high-value enrollment conversations. - Define Performance Excellence: Design and monitor KPIs that balance efficiency and growth with patient experience and quality. - Collaborate Cross-Functionally: Work closely with Growth and Marketing to align lead generation with outreach capacity and with Clinical teams to ensure a seamless handoff for patient care. - Manage the Bottom Line: Oversee budgets and resource allocation for the Patient Access function, ensuring sustainable growth and a high return on operational investment. We’re excited about you because… - You are a Proven Leader of Leaders: You have 10+ years of experience in high-volume operations (Patient Access, Contact Centers, or Inside Sales), including 5-8 years of experience managing other managers. - You are a Modern Operations Architect: You understand that technology doesn't replace people; it scales their impact. You have experience integrating digital tools (SMS, Portals) to support a live agent workforce. - You Drive Revenue: You have a growth mindset. You understand how to motivate a team to close loops, follow up on leads, and drive enrollment while maintaining the highest standards of patient care. - You Master the "Front-Line" Nuance: You are highly skilled in managing non-exempt, flexible staffing models and know how to keep a production-based team engaged, inspired, and valued. - You are Data-Obsessed: You live in the metrics. You use data to identify bottlenecks in the funnel and are quick to pilot new workflows to improve conversion or efficiency. - You Thrive in Growth: You are a builder. You are comfortable with the ambiguity of a scaling organization and enjoy creating the "playbook" rather than just reading it. - Industry Agnostic: While healthcare experience is a major plus, we value leaders who have successfully managed high-volume, tech-enabled service and sales operations. - Experience with CRM platforms (Salesforce/Zendesk) and modern CCaaS/Engagement tools (Five9, Talkdesk, etc.). - Expertise in Outbound Outreach strategy and Lead Management. - Ability to manage a distributed, remote, non-exempt workforce. - Strong financial acumen; experience managing departmental budgets and ROI. - Spanish-speaking is a plus. Why you’ll love working with us... - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. - We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. - We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. - We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.