Remote – Level Up Your Career! Location: 100% Remote Requirements / Responsibilities / Rewards We’ve fully embraced the virtual work lifestyle—no traditional 9–5, no commuting. Instead, we offer flexibility, collaboration, and real opportunities to learn, grow, and lead from anywhere in the world. Position Overview We’re seeking a motivated professional ready to take the next step in their career. In this fully remote role, you’ll work from wherever you’re most productive, receive mentorship from an experienced leadership team, and develop the skills needed to grow into a leadership role as our organization continues to expand. Key Responsibilities - Lead and support a remote customer service team, ensuring exceptional client experiences - Use virtual communication and management tools to coordinate across multiple time zones - Learn directly from leadership mentors to build strong management and operational skills - Share ideas and implement improvements that increase efficiency and team performance - Maintain high standards of professionalism, accountability, and client relationships Qualifications - Prior management experience is helpful but not required—a willingness to learn matters most - Strong communication and interpersonal skills with the ability to motivate others - Comfortable working independently in a remote, fast-paced environment - Driven to grow, advance, and take on leadership responsibilities - Adaptable, solutions-oriented, and consistently positive Benefits - Flexible schedule designed around your lifestyle - Work from anywhere with a reliable internet connection - Ongoing leadership mentorship to accelerate your development - Performance-based compensation with advancement opportunities - Be part of a forward-thinking, innovative team that values growth and impact Ready to Take the Next Step? Apply today and start building your leadership journey with AO—where ambition is supported, growth is encouraged, and your potential has no limits.

Be Part of Record-Breaking Growth Location: 100% Remote – Work From Home As of 2025, our company has achieved the largest weekly, monthly, and quarterly results in its history—a milestone that reflects strong leadership, proven systems, and a people-first culture. This record-breaking growth has created exciting opportunities, and we’re now expanding our team with motivated, talented individuals ready to grow with us. This is more than a remote position—it’s an opportunity to join a company with momentum, stability, and a clear vision for the future. With world-class support, exceptional mentorship, and career opportunities at every level, this role could be the transformative career change you’ve been searching for. Why Join Our Team? (Requirements • Responsibilities • Rewards) We provide the structure, resources, and support needed to help you succeed—while offering the flexibility and balance of a work-from-home career. Work-From-Home Stability Enjoy the security of a fully remote position combined with the flexibility to build a schedule that fits your lifestyle. Continuous Learning & Development Enhance your skills through virtual workshops, ongoing training, and professional development sessions led by experienced leaders. Weekly Pay + Performance Bonuses Your effort is rewarded consistently with weekly pay, along with bonuses tied directly to performance and results. Union Contract & Representation Work with confidence knowing your role is backed by union representation and a contract that protects your rights and long-term stability. Comprehensive Benefits Access valuable benefits designed to support your future and well-being, including: - Life insurance coverage, including Accidental Death Benefits (ADB) - Medical insurance reimbursement, helping you prioritize your health Industry-Leading Training & Technology Leverage cutting-edge tools, systems, and technology that streamline workflows and empower you to perform at a high level. Leadership Events & Recognition Attend leadership conventions and professional conferences that inspire growth, skill-building, and connection with top performers. Incentive Trips & Team Experiences Celebrate achievements with incentive trips, team retreats, and bonding experiences that recognize success and build lasting relationships. Who Thrives Here? This opportunity is ideal for individuals who are: - Motivated, dependable, and eager to grow professionally - Coachable and open to continuous learning - Comfortable working independently while being part of a collaborative team - Seeking long-term stability, growth, and career advancement No matter where you are in your career, we provide the mentorship and support to help you reach the next level. How to Apply To be considered, please submit your updated resume along with your compensation requirements for review. Community Wellness Notice: In alignment with our commitment to safety and convenience, all interviews are conducted via Zoom video conferencing. Take the Next Step Be part of a company where growth is real, opportunity is constant, and success is celebrated. If you’re ready to work from home, grow with a winning team, and build a future with stability and purpose, we encourage you to apply today.

Become a part of our caring community and help us put health first The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and caregivers towards appropriate resources. Facilitate interactions with those resources by directly connecting the member and caregivers to close gaps in care within the community. The Care Manager, Telephonic Behavioral Health 2 is a Licensed, Masters level, Social Worker who functions as a Support Social Services associate (Support SS) in our Special Needs Plan (SNP) program and serves as part of an interdisciplinary care team member working with other disciplines, such as nurse care managers, dieticians, behavioral health, and pharmacists to help promote and support member health and well-being. This role requires the use of structured assessments along with critical thinking skills to determine appropriate interventions such as care coordination, health education, connection to community resources, full utilization of benefits and advocacy. This role requires effective and professional communication with providers, community resources, and other members of the interdisciplinary team to address member needs. The Support SSs daily job duties include making outbound call attempts to members with social determinants of health (SDOH) needs to assess and assist with coordinating care with available plan benefits and/or appropriate community resources in a telephonic, call center, work from home environment. This role does not carry a caseload but may require additional member follow-up to ensure that all needs have been assessed and addressed. The Support SS may also receive inbound calls from members needing additional assistance. This role is also responsible for assessing the member to determine if a referral to any other discipline is needed depending on member’s individualized needs. Creating and updating member care plans may be required. Documentation in the member’s record is required to ensure CMS compliance, and accurately reflect work with members, providers, and other members of the interdisciplinary care team. Use your skills to make an impact Required Qualifications - Master’s degree in social work from an accredited university - Current, unincumbered, social work license; LMSW, LCSW, LICSW - Must have passed ASWB Exam (Master, Advance Generalist, or Clinical level) - Minimum 3 years of experience working as a social worker in a medical healthcare setting - Proficient in Microsoft applications including Word, Outlook, Excel - Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously - Must be willing to obtain/maintain social work licensure in multiple states, based on business need Preferred Qualifications - Experience working with geriatric, vulnerable, and/or low-income populations - Licensure in LA, MD, MI, MS, NV, NM, OK, VA - Bilingual English/Spanish - Bilingual English/Creole - Experience working with Medicare and Medicaid Additional Information Work-At-Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Social Security Notification: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. HireVue Interview Process: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Benefits Day 1: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Schedule: - Hours for this position are Monday – Friday 9:30am – 6pm EST. - Hours for the first 2 weeks of training are M-F 8:30am-5pm EST Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-09-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary The Community Engagement Manager is responsible for managing Nava’s community engagement infrastructure, with a primary focus on Salesforce contact management, marketing operations, and engagement workflows. This mid-management role ensures that contact data is accurate, actionable, and effectively used to support outreach, events, campaigns, and relationship-building across the organization. The role manages day-to-day engagement systems and processes, supports marketing and communications initiatives through strong data hygiene and segmentation. The Community Engagement Manager works closely with Communications, Business Development, and portfolio teams to ensure engagement efforts are coordinated, measurable, and aligned with company goals. All duties will be in service of Nava's values: Be Active Stewards, Delivery over Dogma, Build Together, Innovation Requires New Perspectives, and Progress Takes Work. What you'll do Salesforce & Engagement Data Management - Own and manage Salesforce as the system of record for community, partner, and stakeholder contacts. - Ensure data accuracy, cleanliness, and consistency through regular audits and maintenance. - Develop and manage contact segmentation, tagging, and lifecycle stages to support marketing and engagement needs. - Create and maintain dashboards and reports to track engagement activity and outcomes. - Establish and document standards and workflows for contact entry, updates, and usage across teams. Marketing Operations & Support - Partner with the Communications team to support outreach campaigns, newsletters, and event promotions through Salesforce and related tools. - Manage email lists, audience segmentation, and contact suppression rules. - Support campaign tracking and attribution by maintaining accurate contact and activity records. - Coordinate timelines and inputs for engagement-related campaigns and initiatives. Community & Event Engagement Support - Support engagement for events, briefings, webinars, and community programs by managing invitations, RSVPs, attendance tracking, and follow-up communications. - Coordinate with internal teams to ensure timely and accurate outreach to stakeholders. - Maintain engagement histories to support long-term relationship management. Process Improvement & Reporting - Identify opportunities to improve engagement workflows, tools, and reporting. - Develop documentation and training materials related to Salesforce and engagement processes. - Monitor performance metrics and recommend adjustments to improve engagement effectiveness. Required skills - Bachelor’s degree or equivalent professional experience. - 5+ years of experience in community engagement, marketing operations, CRM management, or a related field. - Demonstrated experience managing Salesforce or a comparable CRM system. - Strong understanding of contact management, segmentation, and engagement workflows. - Experience supporting marketing or communications campaigns through CRM tools. - Prior people management or team lead experience. - Strong organizational skills and attention to detail. - Ability to work cross-functionally and manage competing priorities. Desired skills - Salesforce Administrator certification or advanced Salesforce experience. - Experience in civic tech, government, nonprofit, or public-interest organizations. - Familiarity with email marketing platforms and marketing automation tools. - Experience building dashboards and reports for leadership audiences. Compensation $103,500—$120,000 USD Other requirements All roles at Nava require the following: Legal authorization to work in the United States Ability to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with Nava Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave — paid time off for new parents, plus weekly meals delivered to your home Wellness program — full platform offering physical, mental, & emotional health resources & support tools Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest 401(k) match — Nava matches 4% of your salary to support your retirement savings plan Flexible work — remote-first environment with flexibility built around your schedule and responsibilities Home office setup — company laptop & setup assistance provided via Staples for remote work needs Utility support — monthly reimbursement to help offset eligible home office utility expenses Learning opportunities — internal training programs and resources to help grow your professional skills Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — get rewarded when you refer great people who join the Nava team Commuter benefits — pre-tax commuter programs to support in-office travel when applicable Supportive culture — A collaborative and remote-friendly team environment where people genuinely care Location We have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment Opportunity Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.