Job Closed
This listing is no longer active.
Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off
HUMCS- Social Services Care Manager, Behavioral Health
Location
United States
Posted
107 days ago
Salary
$59.3K - $80.9K / year
No structured requirement data.
Job Description
HUMCS- Social Services Care Manager, Behavioral Health
Humana
Become a part of our caring community and help us put health first The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and caregivers towards appropriate resources. Facilitate interactions with those resources by directly connecting the member and caregivers to close gaps in care within the community. The Care Manager, Telephonic Behavioral Health 2 is a Licensed, Masters level, Social Worker who functions as a Support Social Services associate (Support SS) in our Special Needs Plan (SNP) program and serves as part of an interdisciplinary care team member working with other disciplines, such as nurse care managers, dieticians, behavioral health, and pharmacists to help promote and support member health and well-being. This role requires the use of structured assessments along with critical thinking skills to determine appropriate interventions such as care coordination, health education, connection to community resources, full utilization of benefits and advocacy. This role requires effective and professional communication with providers, community resources, and other members of the interdisciplinary team to address member needs. The Support SSs daily job duties include making outbound call attempts to members with social determinants of health (SDOH) needs to assess and assist with coordinating care with available plan benefits and/or appropriate community resources in a telephonic, call center, work from home environment. This role does not carry a caseload but may require additional member follow-up to ensure that all needs have been assessed and addressed. The Support SS may also receive inbound calls from members needing additional assistance. This role is also responsible for assessing the member to determine if a referral to any other discipline is needed depending on member’s individualized needs. Creating and updating member care plans may be required. Documentation in the member’s record is required to ensure CMS compliance, and accurately reflect work with members, providers, and other members of the interdisciplinary care team. Use your skills to make an impact Required Qualifications - Master’s degree in social work from an accredited university - Current, unincumbered, social work license; LMSW, LCSW, LICSW - Must have passed ASWB Exam (Master, Advance Generalist, or Clinical level) - Minimum 3 years of experience working as a social worker in a medical healthcare setting - Proficient in Microsoft applications including Word, Outlook, Excel - Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously - Must be willing to obtain/maintain social work licensure in multiple states, based on business need Preferred Qualifications - Experience working with geriatric, vulnerable, and/or low-income populations - Licensure in LA, MD, MI, MS, NV, NM, OK, VA - Bilingual English/Spanish - Bilingual English/Creole - Experience working with Medicare and Medicaid Additional Information Work-At-Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Social Security Notification: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. HireVue Interview Process: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Benefits Day 1: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Schedule: - Hours for this position are Monday – Friday 9:30am – 6pm EST. - Hours for the first 2 weeks of training are M-F 8:30am-5pm EST Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-09-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Related Guides
Related Categories
Related Job Pages
More Community Manager Jobs
About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary The Community Engagement Manager is responsible for managing Nava’s community engagement infrastructure, with a primary focus on Salesforce contact management, marketing operations, and engagement workflows. This mid-management role ensures that contact data is accurate, actionable, and effectively used to support outreach, events, campaigns, and relationship-building across the organization. The role manages day-to-day engagement systems and processes, supports marketing and communications initiatives through strong data hygiene and segmentation. The Community Engagement Manager works closely with Communications, Business Development, and portfolio teams to ensure engagement efforts are coordinated, measurable, and aligned with company goals. All duties will be in service of Nava's values: Be Active Stewards, Delivery over Dogma, Build Together, Innovation Requires New Perspectives, and Progress Takes Work. What you'll do Salesforce & Engagement Data Management - Own and manage Salesforce as the system of record for community, partner, and stakeholder contacts. - Ensure data accuracy, cleanliness, and consistency through regular audits and maintenance. - Develop and manage contact segmentation, tagging, and lifecycle stages to support marketing and engagement needs. - Create and maintain dashboards and reports to track engagement activity and outcomes. - Establish and document standards and workflows for contact entry, updates, and usage across teams. Marketing Operations & Support - Partner with the Communications team to support outreach campaigns, newsletters, and event promotions through Salesforce and related tools. - Manage email lists, audience segmentation, and contact suppression rules. - Support campaign tracking and attribution by maintaining accurate contact and activity records. - Coordinate timelines and inputs for engagement-related campaigns and initiatives. Community & Event Engagement Support - Support engagement for events, briefings, webinars, and community programs by managing invitations, RSVPs, attendance tracking, and follow-up communications. - Coordinate with internal teams to ensure timely and accurate outreach to stakeholders. - Maintain engagement histories to support long-term relationship management. Process Improvement & Reporting - Identify opportunities to improve engagement workflows, tools, and reporting. - Develop documentation and training materials related to Salesforce and engagement processes. - Monitor performance metrics and recommend adjustments to improve engagement effectiveness. Required skills - Bachelor’s degree or equivalent professional experience. - 5+ years of experience in community engagement, marketing operations, CRM management, or a related field. - Demonstrated experience managing Salesforce or a comparable CRM system. - Strong understanding of contact management, segmentation, and engagement workflows. - Experience supporting marketing or communications campaigns through CRM tools. - Prior people management or team lead experience. - Strong organizational skills and attention to detail. - Ability to work cross-functionally and manage competing priorities. Desired skills - Salesforce Administrator certification or advanced Salesforce experience. - Experience in civic tech, government, nonprofit, or public-interest organizations. - Familiarity with email marketing platforms and marketing automation tools. - Experience building dashboards and reports for leadership audiences. Compensation $103,500—$120,000 USD Other requirements All roles at Nava require the following: Legal authorization to work in the United States Ability to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with Nava Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave — paid time off for new parents, plus weekly meals delivered to your home Wellness program — full platform offering physical, mental, & emotional health resources & support tools Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest 401(k) match — Nava matches 4% of your salary to support your retirement savings plan Flexible work — remote-first environment with flexibility built around your schedule and responsibilities Home office setup — company laptop & setup assistance provided via Staples for remote work needs Utility support — monthly reimbursement to help offset eligible home office utility expenses Learning opportunities — internal training programs and resources to help grow your professional skills Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — get rewarded when you refer great people who join the Nava team Commuter benefits — pre-tax commuter programs to support in-office travel when applicable Supportive culture — A collaborative and remote-friendly team environment where people genuinely care Location We have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment Opportunity Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.
Bleeding Disorders Community Liaison
Medexus Pharma CareersMedexus Pharma is a leading specialty pharmaceutical company with a focus on the therapeutic areas of rheumatology, auto-immune disease, specialty oncology, allergy, and pediatric diseases. We provide market-leading prescription and over-the-counter brands to patients and healthcare professionals, which we believe greatly enhances quality of life and promotes a healthy lifestyle. We have a strong North American commercial platform, and we currently operate through two unique segments: Medexus Pharma Canada and Medexus Pharma USA. Innovation is a driving force for our company. As a result, we are continuously licensing and/or acquiring new products and solutions aimed at addressing the essential needs of consumers, patients, and healthcare partners.
Role Description At Medexus Pharma, we are dedicated to improving the lives of people affected by rare diseases and complex conditions. The Bleeding Disorders Community Liaison (BDCL) will play a vital role in driving business for Medexus’ bleeding disorders products, specifically IXINITY, through engagement with patients, caregivers, patient advocacy organizations, and specialty pharmacies. This individual will serve as a trusted bridge between Medexus Pharma and the bleeding disorders community, educating about IXINITY, fostering relationships, and enhancing awareness of disease management and support resources. This is a field-based role requiring extensive travel (up to 70%) to attend patient programs, chapter events, and national or regional conferences. Key Responsibilities - Community Engagement - Individually or alongside Hemophilia Territory Managers, serve as a visible and trusted representative of Medexus Pharma within the Hemophilia B and broader bleeding disorders community. - Support and enhance community awareness of IXINITY as a treatment option for individuals with hemophilia B. - Build and maintain strong relationships with patients, caregivers, advocacy organizations, and community leaders. - Plan and participate in community events, educational programs, and other brand initiatives. - Maintain accurate tracking of event participation, engagement outcomes, and feedback to measure program impact, including pre-event planning and post-event summaries and follow-up. - Support creation of educational and community materials using Microsoft Office and, ideally, Adobe Creative Suite. - Professional Collaboration - Engage professionally when required with healthcare providers, treatment center staff, specialty pharmacy representatives, and patient care coordinators to facilitate patient support and communication. - Serve as a liaison to share community insights with internal Medexus teams. - Partner with internal colleagues in Sales and Marketing to align on objectives, education, advocacy, and access initiatives. - Travel & Field Activity - Travel extensively across the USA to attend events and meetings and provide support to the hemophilia team at large in patient and community engagement. - Represent Medexus Pharma at conferences, advocacy chapter meetings, and patient programs, including primarily evening and weekend events. Qualifications - Associate degree required; Bachelor’s or Master’s degree in public health, business, science, communications, or related field strongly preferred. - 2+ years working in the pharmaceutical industry in sales, marketing, community engagement, patient advocacy, or healthcare outreach. - Prior experience working with bleeding disorders or rare disease communities is highly desirable. - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). - Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator), Canva or other graphic design tools preferred. - Experience with social media tools, posting, creative, cross-platform posting, tagging, etc. - Strong business acumen with ability to translate business goals into actions. - Bilingual (English/Spanish) preferred. Requirements - Compensation range: $85,000-$110,000 USD. - Travel: up to 70%. Benefits - We recognize that experience comes in many forms. Even if your background or compensation expectations don’t exactly align with all the qualifications or compensation range listed, we encourage you to apply. Your unique skills and experience may be a great fit for this role or other opportunities at Medexus. - Medexus Pharma is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. - We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications.
Mortgage Community Development Lender
Southern BancorpSouthern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.
Role Description We are seeking a Mortgage Community Development Lender. This individual will originate quality mortgage loans on 1-4 family properties for low to moderate income (LMI) and minority borrowers in partnership with supported external non-profit organizations. This role requires knowledge of the Community Reinvestment Act (CRA), as it relates to lending, and knowledge of various grants and subsidy programs to fill affordable housing mortgage gap. This role requires substantial knowledge of affordable housing programs and first-time homebuyer education programs. The individual in this role must be in AL, AR, FL, GA, LA, MS, MO, NC, SC, TN or TX (this position may be fully remote or hybrid based on location). The individual in this role must also have a comprehensive understanding of the following regulatory requirements: - Home Loan Disclosure Act - Real Estate Settlement Procedures - Reg. Z - Federal Truth in Lending - Fair Housing - HUD regulations - Client/FHLMC Requirements - Equal Credit Opportunity Act Responsibilities: - Originate high quality mortgage loans which are typical in low-to-moderate income borrowers in order to help serve the housing needs of underserved communities. - Increase mortgage loan volume, primarily focusing on CRA, low-to-moderate, and minority customers, through effective consultative selling. - Act as a representative of the bank in the community by attending community meetings/events and providing training seminars to residents regarding loan application procedures and mortgage loan products and services. - Work with non-profit partners to provide home buyer education, mortgage credit counseling and technical assistance. - Identify appropriate community groups throughout the community and establish a plan for making contact. - Serve on housing/credit/finance related boards, charitable/civic organizations or MBA committees on an ongoing basis. - Provide input for the design of programs, participate in credit related training for consumers to enhance knowledge within the community to maximize the benefits of mortgage loans and services. - Conduct outreach training classes in financial literacy, mortgage, banking, home ownership. - Maintain extensive knowledge of Southern Bancorp’s product offerings. - Identify potential loan applicants through referrals and make sales calls as appropriate in order to provide prospects with information on loan products and to solicit business as appropriate. - Assist borrowers with the application process by providing direction in filling out forms and keeping the applicant informed of necessary documentation. - Understand and remain educated on grant/subsidy programs available within market to ensure borrower receives maximum funding. - Prepare loan status of each loan in individual pipeline to be given to non-profit housing partners if applicable. - Interview and counsel loan applicants on the various mortgage loan programs offered by bank. - Analyze financial status and credit on each potential borrower, and fully understand the contract of sale to ensure proper submission of application. - Make sales calls to housing non-profits to maintain relationship and ensure for the steady flow of referrals. - Report weekly on loan volumes to management, and produce all other applicable reports necessary to provide management with the success of the originating efforts as requested by management. - Understand the complexity of the partnerships with non-profit organizations in an effort to mitigate potential reputational risk from occurring. - Work on special projects as assigned by mortgage leadership team. Qualifications - High School Diploma or equivalent required; bachelor’s degree is preferred. - Two years’ experience in community development lending or minority mortgage lending with a focus on bridging the homeownership gap of underserved communities. - Must have or receive NMLS clearance. - Must have experience with broad program & mortgage investor guidelines. - Must have a recent proven track record of closed production that meets or exceeds Southern mortgage’s minimum standard of production. - Must have history of established referral sources to achieve outside sales production expectations. - Housing counseling, financial planning and mortgage credit counseling experience. - Good listener and self-starter with demonstrated ability to work with minimal hands-on direction. - Must have excellent interpersonal skills to represent the Southern in a positive way in dealing with customers and other employees. - Must have the ability to travel within market and must possess and maintain a valid driver’s license and a vehicle with appropriate insurance coverage. - Fluency in a second language is preferred but not required. Benefits - A positive impact on Your Future: - 401(k)/Roth plan with immediate eligibility and employer match up to 6% - Employee stock ownership plan - Discounted rate on primary home mortgage - Credit and housing counseling as well as free financial education tools available to customers and employees - Benefits to improve your health: - Two medical plans available – low-deductible PPO plan or HDHP with Health Savings Account - Dental and vision insurance - Employer paid life insurance, and short- and long-term disability coverage - Retirement plan with generous company match and employee stock purchase option - Voluntary life insurance options for employee, spouse, and children - The opportunity to nurture your well-being: - Paid holidays and paid time off - Bonus plan - Opportunity for merit raises - Employee reward and recognition programs - Community service opportunities Company Description Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.
Community Manager
FactorIntegrating the strengths of Traditional Law, New Law and In-house Law to solve complex legal work at scale
CLOSING DATE: 12th March 2026 With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM. Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale. Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience. Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms. Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive. We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us! The Role: The Client Relationship Manager will lead day-to-day management, engagement, and growth of the Sense Collective community. You’ll ensure members experience real value through curated content, connections, and programming that support their work in legal innovation and AI implementation. Reporting to the Head of Marketing and partnering closely with the Head of Insights & Innovation, this role is ideal for someone who thrives at the intersection of strategy, relationship-building, and content - and who’s excited to grow a thriving professional network from the ground up. Why Join Factor At Factor, you’ll play a key role in shaping a first-of-its-kind professional community for legal innovators. You’ll help leaders move faster on real AI adoption - connecting peers, surfacing insights, and building a network that’s redefining how legal teams drive change. Key Responsibilities - Community Engagement & Member Success - Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported. - Manage and nurture member relationships through onboarding, communications, and proactive engagement. - Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities. - Monitor community sentiment, participation, and member success metrics to drive continuous improvement. Programming & Events - Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings. - Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals. - Identify and coordinate speakers, facilitators, and contributors to enhance community learning. Content & Knowledge Curation - Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.). - Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts. - Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility. Strategy & Growth - Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model. - Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs. - Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals. Qualifications - Bachelor’s degree in Law or has worked in a legal environment - 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment. - Demonstrated success managing and scaling professional or peer-learning communities. - Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals. - Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar). - Excellent organizational and project management skills, with attention to detail and follow-through. - Strategic thinker with the ability to translate community insights into broader engagement and content opportunities. - Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation. Why Factor? - Competitive salary - Benefit package including private health insurance and private dental insurance - Pension contribution - 38 days holidays - Enhanced maternity leave pay – 18 weeks - Enhanced paternity leave pay – 4 weeks - Chance to develop your career in an international, innovative company providing legal services to top brands worldwide; - Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants; - Inclusive and nurturing work environment, where everyone's contributions are valued; $80,000 - $100,000 a year Additional Information As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset. Factor is an Equal Opportunity Employer. For more, visit: factor.law

