This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals. - Adheres to principles as stipulated by program specific contractual agreements and company practices which may include: - Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. - Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. - Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients. - Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and recommend that the patients contact personal physicians for additional information, directions, and care. - Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes. - Educator: Complete patient teaching in relation to the use of products. - Participates in program specific customer meetings and training sessions. - Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. - Performs special projects and other duties as it pertains to specific contract performance. Qualifications - Minimum - associate degree and professional nursing license - Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states - Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation - Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request. - 2-5 years’ experience - Basic database and office navigation skills - Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone - Ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials - Ability to interpret information shared by the patient to determine next steps as the individual case may warrant. Benefits - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Remote opportunities and flexible work environment - 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short and Long term disability - Life insurance - Discount programs

The position works with internal and external customers as well as program leadership to ensure all are kept up-to-date on the accuracy and timeliness of reimbursements according to contract specific requirements and for problem solving as needed. The senior expense coordinator position provides ongoing Costpoint assistance to program leaders, supervisors, and employees as needed to ensure timely and accurate expense reimbursement. - Tracks Employee Expense Reports as they move through the Expense Report System. - Identifies and resolves problems and inconsistencies and suggests appropriate corrective procedures. - Ensures expenses are charged to correct accounts, project codes, and organizations by reviewing voucher edit report. - Follows up with employees on aging expense reports in draft status, as well as with managers for expense reports waiting for approval. - Works closely with billing to resolve expense reimbursement discrepancies, errors and/or questions. - Assists employees and managers with making corrections to expense reports as needed. - Assists with business travel account reconciliations to ensure all company paid expenses are accounted for in the expense report system. - Reviews receipts and travel documentation for required information and accuracy and performs the function of recording attachments in Deltek Time & Expense. - Collaborates with travel team members and regional staff regarding expense reporting and required documentation. - Maintains up-to-date knowledge of the Joint Federal Travel Regulations and contract requirements and allowability of expenses. - Maintains tracking spreadsheet & ensures all notes are up to date and action items are completed. - Assists with creating expense reimbursement training documents and policy review. - Participates in monthly live expense reimbursement employee training sessions. - Supports ongoing projects or other duties as needed. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities 2+ years of experience in Federal Joint Travel expense reimbursement reporting OR 1+ years of experience with expense reporting and 1+ years of experience in accounts payable invoicing coding in a Federal Regulated environment. Direct experience in General Services Administration (GSA) and Joint Travel Regulations (JTR). Proficiency in Excel. Working knowledge of Ten-Key by Touch. Detail Oriented. General Job Information Title Senior Expense Reimbursement Coordinator, Federal (Expense Reports, Costpoint Experience Preferred)) - Remote Grade 21 Work Experience - Required Accounting, Accounts Payable Work Experience - Preferred Education - Required Education - Preferred Associate License and Certifications - Required License and Certifications - Preferred Salary Range Salary Minimum: $45,655Salary Maximum: $68,485 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Client Support Representative – Remote Opportunity Location: 100% Remote | Schedule: Flexible This fully remote position offers the opportunity to build a rewarding career from home while maintaining control over your schedule. Our virtual model allows you to focus on providing excellent client support without the stress of commuting or rigid office hours. In this role, you’ll work directly with clients throughout the day—answering questions, providing guidance, and delivering a high level of service. We’re looking for individuals who enjoy helping others, take pride in their work, and want to grow within a supportive remote environment. Preferred Skills & Qualities - Clear and confident communication skills - Strong listening abilities and a solutions-oriented mindset - Ability to adapt quickly and manage responsibilities independently - Team-oriented attitude with personal accountability - Motivation to build long-term success in a remote role What We Offer - Flexible work schedule with weekly compensation - Fully remote / work-from-home position - Weekly training and professional development - Life insurance provided by the company - Health insurance reimbursement - Modern technology and systems to support your success Interview Process All interviews are conducted via Zoom video conferencing to ensure a safe, efficient, and convenient hiring experience. If you’re looking for a work-from-home opportunity that blends flexibility, income stability, and professional growth, we’d love to connect with you.

Become a part of our caring community and help us put health first The Telephonic Call Center Specialist/Care Coach 1 assesses and evaluates member's needs and requirements. This is done to achieve and/or maintain an optimal wellness state. The specialist guides members/families toward resources appropriate for the care and wellbeing of members, facilitating interaction with these resources. You will report to the Manager, Consumer Service Operations. As the Telephonic Call Center Specialist/Care Coach 1 you will - Inbound and Outbound calls from member, inquiries or agents - The dialer will call the member and connect them to the associate automatically - Employ a variety of case management strategies, approaches and techniques to manage a member's case. - Identify through a screening process for potential eligibility for state and federal benefits. - Ensure member is progressing towards desired outcomes by monitoring Member's case through use of assessment, data, and conversations with members, active planning and educating the member on potential resources. Use your skills to make an impact Required Qualifications ​ - 1 or more years of Telephonic environment experience or customer service in an office setting. - Live in the Tampa, FL area - Proficient in Microsoft Word and Excel. - Current valid Driver's license - Travel up to 25% or more to include home visits and events - Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays. - During the Medicare Annual Election Period, September to December, must be able to work Monday through Friday between the hours of 8am-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays. Preferred Qualifications - Bilingual English/ Spanish - Associate degree - Microsoft Office PowerPoint - Healthcare experience - Strong experience in member services and a call center environment specifically Medicare & Medicaid recipients - Experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems - Knowledge of community health and social service agencies and additional community resources reviews - Healthcare Telephonic environment experience or Healthcare customer service in an office setting Additional Information This is a remote work at home position. Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays. - During the Medicare Annual Election Period, September to December, must be able to work Monday through Friday between the hours of 8am-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays. HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Work at Home To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. #LI-BB1 Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $53,700 - $72,600 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CarePlus Health Plans: CarePlus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. CarePlus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, CarePlus currently serves Medicare beneficiaries throughout 21 Florida counties. About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.