Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary: As a Senior Software Engineer, you will play a crucial role in designing, developing, and maintaining complex software systems. This position involves leading agile teams or projects, mentoring junior engineers, and ensuring the delivery of high-quality software solutions. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $77,283 to $146,464 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: - Write high-quality code for complex scenarios with good test coverage. - Review and translate product requirements into robust designs to ensure high-quality distributed application systems that are modular, configurable, reusable, fast, effective, user-friendly, secure, compliant, scalable, and maintainable. - Lead design and code reviews of multiple applications to ensure best practices, adherence to Mercury standards, and high quality. - Lead the sprint team to deliver new or improved features, addressing any impediments to delivering high-quality solutions in the sprint backlog. - Collaborate with other teams and stakeholders to ensure successful delivery of intended functionality. - Mentor and provide technical guidance to other engineers on the team, fostering a culture of innovation and excellence within Mercury engineering. Qualifications Education: Minimum: - Bachelor’s Degree in Computer Science, Information Systems or other related fields OR equivalent combination of education and experience Preferred: - Master’s Degree in Computer Science. Experience: Minimum: - 5+ years software programming experience with 2+ years experience in Technologies used at Mercury, more than one years experience leading and mentoring engineering teams Preferred: - 6 or more years of experience with Guidewire Policy Center (configurations and integrations) - 4 or more years of experience with Java/J2EE - 2 or more years of experience utilizing technologies such as Kafka, AWS, S3, Drools, Blaze, etc. - 2 or more years of experience with Personal lines products - 1 or more years of experience with CI/CD tools such as Jenkins, GUnit, etc. Skills: - Proficient in programming in one or more industry-standard languages (e.g., Java, Python, Go, C++, JavaScript). - Experienced in leveraging various data structures, algorithms, and design patterns. Skilled in relational databases, NoSQL, and caching solutions. - Experienced in APIs using modern protocols like REST and gRPC. Proficient in message queuing, data streaming, workflow, and integration frameworks (such as Apache Kafka, Apache NiFi, Amazon SQS, MS MQ, Apache Camel, etc.). - Knowledgeable in microservices architecture. - Experienced in containerization technologies like Docker and Kubernetes. - Proficient in leveraging DevSecOps to improve engineering efficiency. - Experienced in designing and implementing high-quality distributed application systems that are modular, configurable, maximize reuse, and are fast, effective, user-friendly, secure, compliant, scalable, and maintainable. Skilled in leveraging analytics data and experimentation to design and improve systems for speed, scalability, and effectiveness. Strong problem-solving skills. - Excellent communication abilities. Strong ability to collaborate and influence cross-functional teams and stakeholders to address impediments and deliver desired results. Demonstrated leadership skills through mentoring and providing technical guidance to team members. - Experienced in driving technical strategy and vision for a team. - Preferred: Experience in cloud platforms such as AWS, Google Cloud, or Azure. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers #LI-ZK1 Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $94,458.00 - USD $179,048.00 /Yr.

Contact Center Modernization – Supporting Process Redesign / SOP Support Remote (U.S.) Supporting the U.S. Department of Veterans Affairs (VA) Full-Time | Multiple Openings Salary: $130,000 – $150,000 annually (based on experience) Public Trust Clearance Required (or ability to obtain) Position Overview Seeking a Supporting Process Redesign / SOP Support professional to contribute to a large-scale Contact Center Modernization initiative supporting the U.S. Department of Veterans Affairs (VA). This effort focuses on improving 24/7 virtual access to high-quality healthcare services and enhancing the overall Veteran experience. In this role, you will support the design and documentation of future-state clinical contact center processes and standard operating procedures (SOPs). Working under senior redesign leadership, you will translate enterprise operating models into practical workflows, SOPs, and job aids that improve efficiency, streamline operations, and support successful nationwide implementation. This position requires close collaboration with operations teams, technology partners, and frontline staff to ensure redesigned processes are scalable, user-friendly, and aligned with system capabilities. Key Responsibilities Process Mapping & Workflow Documentation - Participate in process-mapping workshops with contact center leaders, schedulers, clinicians, and call agents to document current-state workflows and identify improvement opportunities. - Support development of future-state process documentation, including workflow diagrams, SOPs, and RACI matrices across intake, triage, appointment scheduling, secure messaging, and escalation pathways. - Assist in validating requirements and ensuring alignment between redesigned processes and system capabilities. Operational Readiness & Implementation Support - Contribute to pilot planning and readiness activities, including defining success metrics, preparing training materials, and supporting data-collection efforts. - Help deliver training and onboarding sessions for supervisors and contact center agents adopting new processes. - Gather feedback from operational teams and support continuous process improvement and iterative refinements. Program Coordination & Communication - Collaborate on implementation playbooks and rollout materials to ensure consistent adoption across sites. - Prepare executive summaries, presentations, and status updates for project leadership and stakeholders. - Support cross-functional collaboration across operations, clinical teams, and technology partners. Required Qualifications - 3+ years of experience in process improvement, operations, or business analysis, ideally within healthcare, technology, or government environments. - Experience supporting cross-functional teams and participating in structured workshops or process improvement sessions. - Strong documentation and organizational skills, including experience creating process maps, SOPs, and workflow documentation. - Ability to interpret operational metrics such as call volumes, handle times, and service levels. - Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or a related field. - Familiarity with Lean, Kaizen, or Six Sigma methodologies. - Proficiency with process modeling tools such as Visio, Lucidchart, or similar platforms. - U.S. Citizenship required with ability and willingness to obtain a U.S. Public Trust clearance. Preferred Qualifications - Experience supporting federal healthcare clients, including VA or DoD. - Exposure to clinical contact center operations or healthcare workflows. - Experience contributing to organizational change or technology-enabled transformation initiatives. - Training or exposure to Human-Centered Design practices. Benefits & Career Growth At Fathom Management, Inc., we value our employees and provide a competitive benefits package designed to support your health, financial well-being, and professional growth. Employee Benefits Include - Paid vacation, sick leave, and company holidays - Medical, dental, and vision insurance - Life insurance coverage - Short-term and long-term disability insurance - 401(k) retirement plan with company match and immediate vesting - Military leave benefits - Professional training and career development opportunities - Tuition reimbursement programs - Employee wellness initiatives - Commuter benefits - Additional voluntary benefits Our goal is to provide employees with the tools and support needed to build long-term careers while maintaining a healthy work-life balance. Equal Employment Opportunity (EEO) Statement Fathom Management, Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All employment decisions-including recruitment, hiring, training, promotion, compensation, benefits, and termination-are made without regard to race, color, religion, creed, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to creating an environment where all employees are respected, valued, and empowered to succeed.

API Developer – Healthcare Platform Integration Remote (U.S.) Supporting the U.S. Department of Veterans Affairs (VA) Full-Time Salary: $110,000 – $130,000 annually (based on experience) Public Trust Clearance Required (or ability to obtain) Mission Impact This role supports modernization initiatives for the U.S. Department of Veterans Affairs (VA) by developing secure and scalable API integrations that enable modern healthcare systems to communicate seamlessly. Your work will help improve digital healthcare access, data interoperability, and service delivery for Veterans nationwide. Position Overview Seeking an experienced API Developer to support a federal healthcare modernization program. In this role, you will design, develop, and maintain Application Programming Interfaces (APIs) that enable secure communication between healthcare systems, internal applications, and third-party services. The ideal candidate will have experience with API gateway technologies, modern cloud environments, Kubernetes, and API governance practices, while ensuring compliance with federal security standards and healthcare data protections. You will collaborate closely with software engineers, architects, DevOps teams, and federal stakeholders to deliver reliable and scalable integration solutions supporting the VA's digital health ecosystem. Key Responsibilities API Development & Integration - Design, develop, and maintain RESTful APIs and GraphQL services enabling integration between systems. - Define and document API specifications, endpoints, data models, and protocols using OpenAPI (OAS) standards. - Build and implement APIs using modern languages and frameworks such as Java, Python, Ruby, or .NET. - Ensure seamless integration with internal platforms, external applications, and third-party services. API Gateway & Security - Configure and manage Kong Gateway (open-source) in production environments. - Develop or extend Kong plugins and policy configurations to support routing, authentication, and security controls. - Implement authentication, authorization, encryption, and API gateway policies including JWT validation and key rotation. - Integrate APIs with enterprise identity systems and authentication frameworks. Testing, Performance & Governance - Develop unit, integration, and end-to-end tests for APIs to ensure reliability and scalability. - Monitor and optimize API performance, scalability, and availability. - Maintain API versioning strategies and backward compatibility. - Implement API governance processes, including linting, validation pipelines, and semantic versioning. DevOps & Collaboration - Support CI/CD pipelines, GitOps workflows, and automated deployment practices. - Deploy and manage API services in Kubernetes environments. - Work collaboratively with front-end developers, back-end engineers, QA teams, and system architects. - Provide technical support, troubleshooting, and enhancements based on system feedback and operational needs. Required Qualifications - Hands-on experience administering Kong Gateway (open-source) in real environments. - Experience developing or extending Kong plugins or advanced policy configuration patterns. - Strong background in API design and architecture with OpenAPI (OAS) standards. - Experience managing API gateway concerns, including authentication, routing, rate limiting, transformations, and logging. - Kubernetes experience including deployment, operations, and troubleshooting. - Familiarity with DevOps practices, including GitOps, CI/CD pipelines, and automated deployments. - Experience implementing JWT authentication, claims validation, and key management/rotation. - Experience integrating APIs with enterprise identity platforms (e.g., Active Directory ecosystems). - Bachelor's degree in Computer Science or related technical field with 5+ years of professional development experience. - U.S. Citizenship required with ability and willingness to obtain a Public Trust clearance. Preferred Qualifications - Experience with Java, SpringBoot, SpringBatch, Ruby, Python, or .NET frameworks. - Experience with cloud platforms such as AWS, including RDS, DynamoDB, MongoDB, or DocumentDB. - Familiarity with GitHub, GitHub Actions, Git Releases, Jaeger, and OpenTracing. - Experience with Docker, Kubernetes, and Helm. - Familiarity with VA Lighthouse APIs and federal healthcare integration frameworks. - Knowledge of SSO, SOA architecture, PowerShell scripting, and Red Hat Linux environments. - Understanding of healthcare data security requirements, including PII and PHI protection. - Experience supporting incident response or production troubleshooting in enterprise environments. Benefits & Career Growth At Fathom Management, Inc., we value our employees and offer a competitive benefits package designed to support health, financial stability, and professional development. Employee Benefits Include - Paid vacation, sick leave, and company holidays - Medical, dental, and vision insurance - Life insurance coverage - Short-term and long-term disability insurance - 401(k) retirement plan with company match and immediate vesting - Military leave benefits - Training and professional development opportunities - Tuition reimbursement - Employee wellness initiatives - Commuter benefits - Additional voluntary benefits About Fathom Management, Inc. Fathom Management, Inc. supports federal healthcare modernization initiatives, including major transformation programs for the U.S. Department of Veterans Affairs (VA). Our teams deliver expertise in healthcare technology integration, digital transformation, and large-scale program delivery to help federal agencies improve access to care, operational efficiency, and the Veteran experience. Equal Employment Opportunity (EEO) Statement Fathom Management, Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All employment decisions-including recruitment, hiring, training, promotion, compensation, benefits, and termination-are made without regard to race, color, religion, creed, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by federal, state, or local law.

• Define the technical vision to advance the domain and engage with Staff Engineers to deliver projects aligned to the platform vision • Design and implement high-quality solutions to the most complex and ambiguous problems in the domain, with focus on scalability and high availability • Own end-to-end technical project execution, including scoping, sequencing, forecasting ECDs, and driving delivery towards deadlines • Advocate for practices and implement tooling to enable others, leveraging automation to enhance the robustness of the CI/CD pipeline • Be a champion for Continuous Improvement in end-to-end infrastructure and systems, including conducting post-mortems to analyze and prevent repeat failures