This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora Training led program. This position is responsible for: - Conducting outbound telephone calls to employees that have inquired about Ancora Training programs - Answering inbound calls to address employee questions - Facilitating enrollments and ensuring each employee completes all program’s admissions requirements - Communicating with students throughout their enrollment and registration process ESSENTIAL FUNCTIONS: - Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries - Share industry-related information with prospective students - Follow-up with new students ensuring their positive transition to being an active student - Contribute to team initiatives and outcomes - Use internal management software to properly facilitate and track the disposition of all potential students that have inquired and students that have enrolled - Attend department meetings, training, and activities - Ensure all paperwork is completed accurately and in a timely manner - Other duties as assigned Qualifications - High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education - 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience - Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers - Strong presentation skills - Ability to deliver consistent levels of energy and enthusiasm - Thrives in an observation/coaching style environment - Proactive problem-solving skills - Ability to handle frequent interruptions and work independently - Competent in priority setting - Ability to foster creativity - Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications Requirements - Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education (preferred) - A track record of being successful in a high-volume customer service setting (preferred) - Experience with CampusVue and/or Velocify software (preferred)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Shields is seeking a strong operational leader to grow our Patient Outreach program and lead the team responsible for enrolling new patients into our Health System partner pharmacies. This role partners closely with regional leadership to develop outreach strategies, improve patient engagement, and drive measurable growth. Over time, this position will expand to include P&L responsibility aligned to program revenue and margin goals. - Increase the number of new patients filling at Shields partner pharmacies - Lead, coach, and develop a high-performing outreach team - Build scalable processes to launch and optimize patient outreach programs across new health systems - Develop new strategies for sourcing and onboarding patients (e.g., waterfall expansion, direct campaigns, MSOT opportunities, QA, clinic launches) - Monitor performance metrics and support supervisors in achieving enrollment, engagement, productivity, and QA goals - Collaborate with regional teams, in-clinic resources, TRX, and analytics to refine workflows, reporting, and operational capabilities - Use creative approaches (A/B testing, messaging optimization, value storytelling) to enhance patient engagement - Ensure compliance standards are maintained across all outreach activities - Foster a positive, collaborative, high-energy team culture Qualifications - Strong business acumen and ability to interpret operational data - Proven leadership, coaching, and team-building abilities - Excellent communication and relationship-building skills - Ability to develop and scale outreach strategies and workflows - Results-oriented mindset with strong problem-solving skills - Experience presenting performance insights to leadership Requirements - Bachelor’s degree in a business-related field (or equivalent experience preferred) - Pharmacy Technician Certification (PTCB or ExCPT) required - 3+ years of progressive people leadership experience - Experience in patient engagement, specialty pharmacy, or healthcare operations preferred - Multi-site or regional leadership experience a plus Benefits - Medical, dental, and vision insurance starting day one - 401(k) with match - 4 weeks PTO - 10 paid holidays - Paid parental leave - Short-term disability - Professional development - Access to employee resource groups and wellness programs

• Engage physician leaders, service line directors, administrators, and frontline clinicians as a peer and trusted thought partner. • Drive alignment between Midi’s standards of care and the realities of complex health systems. • Lead educational sessions (virtual and in-person), including grand rounds and departmental meetings. • Influence adoption and engagement by clearly articulating Midi’s clinical and operational value within partner systems. • Collaborate closely with the Health System Partnerships team to strengthen and sustain active partnerships. • Identify workflow friction and communicate structured insights back to internal teams. • Surface actionable field insights to inform internal strategy and partnership growth.

What's in it for you? - Competitive salary / commission package. - Comprehensive benefits package, including medical, dental, and vision insurance. - 401(k) retirement plan - Employee Referral Bonus Program - Car allowance and fuel reimbursement for sales roles - Ongoing training and development opportunities. - A dynamic and collaborative work environment. What You'll Do: - Provide excellent customer service for all graft and technology needs for the office. - Establish contacts with key providers to open opportunities for graft utilization. - Facilitate meetings, dinner meetings and educational programs to build consistent utilization with office accounts. - Work closely with accounts to ensure solid consistency for our benefits verification process. - Knowledge of and ability to provide appropriate guidance for skin substitute use in all accounts. What You Will Bring: - Bachelor’s degree or equivalent experience in a related field. - Experienced wound care representative, selling advanced wound care modalities in the office space. - Solid relationships and experience building strong repour with office accounts with tissue products. - Proven track record when it comes to selling into Podiatry, Dermatology and Vascular call points. - Ability to handle large geography and juggle responsibilities within a territory. Total Ancillary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other legally prohibited criteria.  Total Ancillary participates in E-Verify.