• Assist customers who need help while moving • Handle incoming customer calls and initiate outbound calls • Provide support and expertise needed for customer safety • Follow established methods and procedures

Remote – Nationwide – Seeking Associate Operations Director – Organ Recovery Everybody Has A Role To Play In Transforming Healthcare As an Associate Operations Director – Organ Recovery, you play a vital role in our mission to improve lives. You will serve as a senior operational and clinical leader, providing strategic oversight, program execution, and multidisciplinary coordination for Vituity’s national organ recovery operations. This role ensures exceptional quality, regulatory compliance, and operational performance across a fast-paced, lifesaving program that interfaces directly with transplant centers, organ procurement organizations (OPOs), and surgical recovery teams. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Provide oversight and direction for all organ recovery clinical operations, ensuring adherence to program standards, hospital policies, and regulatory requirements. - Serve as a senior clinical subject matter expert (SME) for donor evaluation, organ assessment, surgical coordination, procurement logistics, and chain-of-custody integrity. - Lead real-time operational decision-making for high-acuity organ recovery events. - Operate as administrative leader on-demand to respond to time-sensitive organ recovery needs, often working during nights, weekends, or holidays. - Oversee coordination of air/ground transport, operating room scheduling, recovery team logistics, and communications with transplant centers and OPOs. - Monitor recovery performance metrics and drive adoption of standardized protocols. - Ensure compliance with the United Network for Organ Sharing and Organ Procurement and Transplantation Network (UNOS/OPTN) guidelines for allocation and transport. - Develop workflows and protocols to scale the organ recovery program. - Partner with the key Vituity leadership to develop and execute strategies that drive business growth and expand the organ recovery service line. - Build and maintain strong external relationships with hospitals, transplant centers, and key partners to identify new opportunities and support contract negotiations. - Support business development efforts, including client meetings, presentations, and tailored financial proposals that highlight program value and capabilities. - Support the tracking of pipeline activity and oversee the progression of proposals and agreements to ensure measurable growth, scalability, and successful expansion of services. - Lead, mentor, and develop the Surgical Recovery Specialists and Clinical Operations team. - Ensure staff competency in donor management, case coordination, and regulatory documentation. - Partner with Vituity leadership to align operations with organizational goals. - Represent the program in cross-functional initiatives, workgroups, and committees. - Oversee schedule models, call structures, and staffing processes for 24/7 operations. - Build relationships with transplant centers, OPO leadership, and hospital partners. - Support new site launches and integration activities. - Ensure compliance with UNOS/OPTN policies, OPO standards, and federal/state regulations. - Oversee clinical quality initiatives, incident reviews, and corrective action plans. - Manage documentation and case submissions to regulatory agencies. - Develop dashboards, performance reports, and quality metrics. - Partner with Quality teams to refine protocols and documentation. - Identify and mitigate operational and compliance risks. - Evaluate data trends to improve organ utilization and reduce preventable loss. Required Experience and Competencies - Bachelor’s degree in Allied Health, Healthcare Administration, Biological Sciences, or related field. A combination of education and experience that demonstrates attainment of the required competencies may be considered in lieu of a degree required. - 3-5 years of progressively responsible experience in transplantation, OPO operations, critical care, or clinical operations required. - Demonstrated ability to lead multidisciplinary teams in high-stakes environments required. - Operational leadership experience, including performance improvement and staff development required. - Master’s degree in a relevant field preferred. - Experience in process improvement (Lean/Six Sigma) preferred. - Prior leadership experience in transplant or OPO environments preferred. - In-depth knowledge of organ procurement, UNOS/OPTN standards, and donor management. - Exceptional verbal and written communication skills. - Deep understanding of organ recovery and transplantation processes, including donor evaluation, organ assessment, surgical coordination, and procurement logistics. - Familiarity with UNOS/OPTN guidelines, OPO standards, and federal/state regulations related to organ recovery and transplantation. - Strong understanding of Vituity’s operational leadership standards and how they align with healthcare operations. - Ability to oversee and direct clinical operations, manage staff performance, and ensure compliance with hospital policies and regulatory requirements. - Skills in strategic program development and execution, problem solving, risk mitigation, and developing workflows and protocols for scalability. - Ability to work with multidisciplinary teams, build relationships with external partners, and represent the program in various initiatives and committees. - Strong communication skills for coordinating logistics, conducting client meetings, presentations, and negotiating contracts. - Expertise in real-time decision-making during high-acuity organ recovery events and mitigating operational and compliance risks. - Capability to evaluate data trends, develop performance reports, and drive continuous improvement through analytics. - Ability to lead, mentor, and develop clinical operations teams and specialists, ensuring their competency in donor management and case coordination. - Ability to respond to time-sensitive organ recovery needs, including unusual hours and conditions. - Ability to identify growth opportunities, contribute to strategic initiatives, and support the expansion of the organ recovery service line. - Ability to monitor recovery metrics, refine protocols with quality teams, and improve organ utilization. - Proven ability to lead teams, mentor staff, and collaborate with cross-functional site leaders within complex healthcare systems. - Strong analytical abilities with proficiency in MS Office and Business Intelligence tools. - Experience driving financial performance and achieving targets. - Effective written, verbal, and presentation skills for engaging stakeholders, including hospital executives and external partners. - Ability to manage multiple projects efficiently while supporting high-impact initiatives. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more. Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks’ annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $117,110 - $149,315 yearly, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

• Communicate and provide education to members and providers on insurance plan benefits and digital health solutions. • Use negotiation and motivational interviewing techniques to increase engagement. • Provide both proactive outreach and reactive support to members through phone, email, and text. • Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement. • Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1:1s, Instant Messaging, or check-ins, efficiently answering and documenting member/provider calls. • Accurately track and document work on a variety of internal software tools and platforms. • Consult with supervisors, utilization management team, medical directors, as needed to overcome barriers. • Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. • Assist departmental staff with coding, medical records/documentation, pre-certification, reimbursement, and claim denials/appeals. • Ability to interact with external facility or providers as needed to gather clinical information to support the medical necessity review process and plan of care.

• Provide education about specific diabetes treatments, and resources to help patients better manage their diabetes • Participate in one-on-one communications with enrolled patients via telephone, video platforms, email, and SMS following program guidelines • Build relationships with customers and cross-functional partners