Role Description Hyland is looking for an experienced and passionate Senior Agile Process Manager to join our team. In this role, you will serve as a servant leader to agile teams, ensuring clear communication and goal alignment across the team and the business. You will understand, implement, instruct, and enforce agile practices while removing impediments, promoting continuous improvement, and helping teams meet their goals and objectives. If you're energized by leading teams, driving meaningful change, and building a culture of continuous learning, we'd love to hear from you. Your Role Responsibilities? Here's What You'll Do. - Guide teams to understand and follow Agile principles and techniques; participate and assist in leading continuous learning events across teams and programs. - Plan and facilitate small to large meetings for the purpose of decision making, idea generation, planning, continuous improvement, problem solving, and alignment. - Guide teams and/or programs in self-organization, optimizing flow of value, and facilitate collaboration across teams and program boundaries. - Ensure identification and removal of impediments using a network of peer relationships and formal channels, escalating when necessary; reduce team distractions and outside interruptions. - Promote continuous improvement throughout the software development lifecycle, leveraging metrics to identify and drive intentional change; communicate with internal and external stakeholders to improve transparency. - Mentor, coach, and train other team members; collaborate to identify and manage dependencies between teams and/or programs; contribute to overall learning culture through knowledge sharing. Qualifications - Bachelor's degree or equivalent experience - Experience as an Agile practitioner - Second level Scrum Master certification (PSM II, A-CSM) - Strong critical thinking, problem-solving, and collaborative skills - Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact - Strong conflict management, interpersonal, and negotiation skills - Demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness - Demonstrated ability to influence, motivate, and mobilize team members and business partners - Strong competence in team facilitation - Ability to utilize a servant leader mindset — open-minded, listens, empathizes, and influences without formal authority - Ability to teach software methodology concepts and apply practices in a context-sensitive manner - Must be a self-starter, facilitator, and negotiator - Up to 5% travel time required Requirements - Strong business and technology acumen - Sharp, fast learner with intrinsic curiosity and a passion for continuous improvement - Demonstrated ability to develop and use engaging, informative, and compelling presentation methodologies to drive alignment and inspire action - Experience collaborating with leadership and stakeholders to identify and eliminate patterns of distraction and outside interruptions that impact team performance - Experience mentoring and coaching team members in agile practices and principles across teams and programs in a complex, fast-paced environment - Connected internally and externally; experience contributing to an overall learning culture through knowledge sharing, community engagement, and continuous development Benefits - Career development resources - Wellbeing programs - Innovation practices

• Execute structured partner enablement training plans aligned to partner maturity and AuditBoard modules • Continuous enablement of partners - monthly calls re new features, methodology and tooling updates • Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability • Track partner capability development and readiness milestones, escalating risks and gaps proactively • Updates to Partner U for new modules and working on the build out to Partner U • Act as the day-to-day Partner Services owner for assigned partners • Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence • Support partner maturity progression toward greater delivery self-sufficiency • Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery • Recommend appropriate engagement models based on partner capability, maturity, and deal complexity • Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success • Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions • Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models • Acting as an advisor as needed on partner implementations • Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes • Develop expertise in partner services best practices with a growth path toward people leadership

• Design end-to-end clinical interventions addressing quality, utilization, and population health priorities. • Develop detailed current-state and future-state workflow documentation for internal and vendor-supported interventions. • Partner with IT, product, analytics, and data teams to translate clinical workflows into technical and functional requirements. • Support evaluation of clinical intervention vendors by assessing clinical appropriateness and evidence base. • Lead change management efforts for new and updated clinical interventions.

• Monitor the health of existing customers and launch scaled campaigns to drive upsells and improve retention. • Analyze data to identify recurring challenges, proactively recommend improvements to existing processes, and deliver best practices to help customers realize maximum value from our products. • Create, drive, and iterate 1:many programs and initiatives to implement one-to-many customer engagement strategies that efficiently and effectively deliver results at scale (e.g., email campaigns, office hours, targeted customer consultations). • Partner with CSMs, AEs, Product, and Marketing to deliver 1:many experiences across the team’s book of business. • Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities across your book of business (500–1,000 accounts). • Serve as a SoSafe operational champion and lead by example to ensure data hygiene in our internal CS tool, Salesforce, and related systems.