• Perform analysis and provide implementation recommendations based on business requirements. • Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements. • Communicate complex ideas, concepts, and processes effectively with other engineers and management. • Contribute to evaluations and improvement of best practices in both process and standards. • Recommend value-added changes to existing coding practices, standards, and tools. • Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system. • Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems. • Assess the severity of problems, determine corrective action, and resolve technical issues. • Monitor end-user usage of the system and perform daily administrative and user support tasks. • Provide technical support to end users, diagnosing and resolving problems. • Evaluate and configure CRM systems and provide detailed end-user documentation. • Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology. • Manage and collaborate with product vendors and systems integrators on the delivery of solutions. • Collaborate with business partners on user acceptance testing. • Work closely with project managers, UI/UX designers, other developers, and data analysts. • Write technical specifications and documentation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Care Concierge Coordinator will leverage their case management skills while solving complex problems in a fast-paced call center environment. Success in this role requires: - Effective case management - Strong communication skills - Empathy and compassion - Comprehensive assessment and evaluation of member’s therapy - Provider coordination - Effective time management to enable accurate processing of information for new and existing members The person in this role will need to have a strong work ethic, be impeccably organized, focused, proactive, and able to make an immediate positive impact on our members. Work Schedule: Full-time shift between 11:00 am ET and 8:00 pm ET preferred. - Member Advocacy - Deliver compassionate, personalized service to support each member’s unique therapy journey. - Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services. - Therapy Management - Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams. - Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework. - Case Resolution and Problem-Solving - Resolve inquiries quickly and accurately, using critical thinking to address complex issues. - Anticipate challenges and adapt to changing member needs. - Communication and Collaboration - Maintain clear, proactive communication with members, providers, and internal teams. - Foster strong relationships and ensure satisfaction through professional, empathetic interactions. Qualifications - At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles. - 3 or more years of customer service experience, case management preferably in healthcare. - Call center experience is a plus. - Proven experience working in a high-volume, fast-paced, evolving team environment. - Ability to problem-solve, positively adapt to changing working conditions and multi-task. - Passionate about improving healthcare and helping people with demonstrated success in a similar role. - Exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits. - Responsible and reliable, taking ownership of work while looking to improve performance constantly. - High attention to detail. - Experience with Amazon Connect is desirable. - High school diploma or GED. - Available to work a full-time role between the hours of 11:00 AM - 8:00 PM ET. - Able to consistently attend 3 weeks of Virtual Training. - Ability to travel onsite for training and collaboration as needed in Hayward, CA. - Bilingual is a plus. - Remote Role with limited travel requirements for training, meetings, and collaboration. Benefits - Base pay $24/hour - Full time - Health Benefits - PTO - 401K employer match - Opportunity to work for a growing and innovative company. - Dynamic and collaborative work environment. - The chance to make a real impact with a Public Benefit Corporation.

• Apoiar na gestão e execução das jornadas de CRM e réguas de comunicação, elaborando briefings para as mídias de CRM; • Operacionalizar e acompanhar disparos no Salesforce Marketing Cloud, revisando segmentações básicas de base para as ações, apoiando e sendo responsável por formulários e dinâmica de bases de ADS; • Construir e atualizar relatórios de performance (abertura, clique, conversão e engajamento), além de organizar e acompanhar demandas em ferramentas internas e o calendário/grid de comunicações; • Contribuir com análises e visão geral dos clientes, identificando oportunidades de melhoria contínua.

• Drive the adoption of our platform among a diverse client base. • Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions. • Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction. • Serve as the primary contact for any significant issues our customers face. • Regularly check in with clients to ensure they are satisfied with our services, understand new challenges they are facing, and provide appropriate support or solutions. • Identify opportunities for customers to use more of our services to help their businesses grow. • Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software. • Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements. • Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.