• Drive the adoption of our platform among a diverse client base. • Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions. • Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction. • Serve as the primary contact for any significant issues our customers face. • Regularly check in with clients to ensure they are satisfied with our services, understand new challenges they are facing, and provide appropriate support or solutions. • Identify opportunities for customers to use more of our services to help their businesses grow. • Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software. • Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements. • Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. - Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate - Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed - Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan - Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service - May support performing service assessments/screenings for members and documenting the member’s care needs - Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed - Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards - Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager - Provide education on benefits and resources available - Performs other duties as assigned. - Complies with all policies and standards. We are seeking a Care Coordinator II to join our team! The ideal candidate will bring expertise in: - Resides in DE, MD, PA, or NJ - Experience with Substance Abuse, Social, health, and Behavioral Health - Electronic Documentation - Proficient with Microsoft Applications - Telephonic - Customer Service / Relationship Building - Prenatal and Postnatal Maternity Assessments Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. - Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate - Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed - Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan - Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service - May support performing service assessments/screenings for members and documenting the member’s care needs - Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed - Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards - Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager - Provide education on benefits and resources available - Performs other duties as assigned. - Complies with all policies and standards. We are seeking a Care Coordinator II to join our team! The ideal candidate will bring expertise in: - Must Reside in Tampa or Orlando, FL - One 8 hour Saturday Shift Per Month - Telephonic (high call volume) - Excellent Customer Service and Communication Skills - Health Risk Assessment - Care Coordinator - Case Management, Mental Health, or Education Background Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience License/Certification: - For Florida-Sunshine Health Plan - All interactions with members are done telephonically. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease. At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging. Visit our website to learn more about our company and culture! Site: www.ptcbio.com Job Description Summary: The Patient Success Liaison at PTC supports rare disease patients (e.g., PKU) through focused case management for pediatric patients and their caregivers, as well as adult patients enrolled in PTC Cares. This role supports coordination of therapy initiation, managing patient-level logistical needs in collaboration with the Sales, Patient Engagement, and Case Manager teams, promoting long-term treatment adherence, and navigating life-stage transitions (e.g., childhood to adolescence, transition to adult care). The Patient Success Liaison also serves as a PKU subject matter resource for the Patient Services team to promote consistent, high-quality patient support. This role does not provide medical advice but focuses on product training, adherence, and logistical responsibilities using approved materials. The Patient Success Liaison supports adherence to relevant regulatory and compliance requirements and company Standard Operating Procedures (SOPs) as appropriate. Job Description: Responsibilities: - Educate patients and caregivers on disease state, medication safety, administration and storage via phone/video and other approved channels. - Work hand-in-hand with Sales, Patient Engagement, and Case Manager teams with the assigned Case Manager, Patient Engagement and Sales to coordinate therapy initiation and ongoing patient support, align on patient-level logistical needs, and ensure a seamless experience for patients enrolled in PTC Cares. - Utilizes resources to empower patients and improve treatment compliance. - Identify and address adherence barriers (diet fatigue, taste preferences, social pressure, school/work constraints, access challenges, psychosocial factors). - Provide proactive follow-up based on program triggers, risk, missed check-ins, or patient-reported concerns. - Support transition milestones (e.g., increasing adolescent independence, transition to adult care teams, major life events that affect dietary adherence). - Coordinate with caregivers and healthcare providers, as appropriate and permitted, to reinforce plans and continuity of care. - Escalate urgent concerns, clinical red flags, or safety issues per program guidance and required reporting procedures. - Act as the PKU resource for Patient Services staff—answer questions, support complex cases, and provide coaching on patient communication approaches. - Contribute to the development and refinement of PKU-specific workflows, scripts, and patient education tools. - Share themes and insights with leadership (e.g., common adherence barriers by age group) to improve services and patient experience. - Document all patient interactions accurately and in a timely manner in approved systems. - Maintain compliance with HIPAA/privacy requirements and PTC Cares program standards. - Participate in quality improvement initiatives and support adherence/outcome tracking as defined by the program. Qualifications: - Bachelor’s Degree and 5+ years of clinical nutrition/nursing and/or patient counseling experience with demonstrated adherence/behavior change support skills. Active, Dietitian/Nursing license and/or Master’s degree preferred. - PKU nutrition and/or nursing expertise with practical, real-world application across life stages. - Ability to drive sustained adherence through individualized coaching and barrier resolution. - High-quality documentation, organization, and follow-through. - Collaborative, consultative approach—trusted resource to the Patient Services team. - Experience with PKU and/or inherited metabolic disorders across pediatric and adult populations. - Strong competency in patient education, motivational interviewing, and coaching (including video/telephone delivery). - Strong interpersonal and communication skills to interact with patients, families, and HCPs. - High proficiency in handling patient logistics and tracking therapy adherence. - Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines. - Excellent understanding of the pharmaceutical delivery process and the ability to work compliantly/appropriately within the industry. - Excellent planning, organization, and time management skills, including the ability to support and prioritize multiple projects. - Proficiency with Microsoft Office. - Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members. ​Special knowledge or skills and/or licenses or certificates preferred. - Active, Dietitian/Nursing license and/or master’s degree. - Experience in rare disease patient services, hub services, specialty pharmacy, or patient support programs. - Familiarity with EMR/CRM documentation and metric-driven patient outreach. - Bilingual (as aligned with patient population needs). Travel requirements: Up to 50% Expected Base Salary Range: $97,100 - $122,200. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity. In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans. EEO Statement: PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. 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