Job Closed

This listing is no longer active.

Customer Success Consultant – Team Manager

Customer Success ManagerCustomer SuccessOtherRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

86 days ago

Salary

$81.4K - $151.1K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Customer Success Consultant – Team Manager

RELX

• Lead, coach, and develop a global team of Customer Success Consultant SMEs • Ensure strong expertise across products, workflows, use cases, and competitive positioning • Enable delivery of advanced consultative engagements, including onboarding, change management, process improvement, and in-depth product training • Manage global SME workload distribution as assigned to ensure efficient coverage, prioritization, and responsiveness • Collaborate closely with Customer Success leadership team on assigned initiatives • Identify trends, customer needs, and product opportunities through SME engagements • Lead change management efforts related to new products, AI capabilities, tools, and evolving Customer Success models

Job Requirements

  • Strong customer-first mindset focused on accelerating time-to-value and maximizing satisfaction
  • Bachelor’s degree required; advanced degree preferred
  • Proven people management experience with leadership, coaching, and team development skills
  • Experience in SaaS, data analytics, publishing, and/or research solutions, with demonstrated success in Customer Success roles
  • Deep understanding of Academic & Government customer workflows and success drivers
  • Excellent analytical, communication, and presentation skills
  • Proven cross-functional collaboration experience, ideally within a global, matrixed organization
  • Familiarity with Elsevier’s product portfolio and project management experience preferred

Benefits

  • Comprehensive, multi-carrier program for medical, dental and vision benefits
  • 401(k) with match and an Employee Share Purchase Plan
  • Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave to participate in Employee Resource Groups and to volunteer with your charity of choice

Related Job Pages

More Customer Success Manager Jobs

OtherRemoteTeam 51-200

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an Integrations Specialist to design, build, and maintain the internal tools, automations, and system integrations that support our marketing operations and overall business efficiency. This role is ideal for someone who enjoys solving workflow challenges through scalable software solutions and connecting platforms to streamline how teams work. You will collaborate with cross-functional departments to create internal applications, improve data flows, enhance system reliability, and support smarter decision-making across the organization. - Develop and maintain internal web applications, automation scripts, and microservices. - Build and manage integrations with platforms such as Basecamp, Google Ads, Meta Business Manager, Google Analytics, and other marketing and operational systems. - Deploy and maintain infrastructure within Google Cloud, including VMs, serverless services, and storage resources. - Architect and maintain APIs, authentication flows, and secure internal data-sharing processes. - Produce clear documentation, including system diagrams, technical specifications, and SOPs. - Collaborate with internal teams to translate business and operational needs into scalable technical solutions. - Monitor system performance, troubleshoot issues, and ensure reliability, security, and uptime. Qualifications - 2+ years of experience in software development (backend or full-stack). - Proficiency in JavaScript (Node.js) or Python. - Demonstrated technical capability through a portfolio, GitHub, coding samples, or assessments. - Experience deploying applications on Google Cloud, including VM setup and management. - Strong understanding of REST APIs, OAuth2, and webhook-based integrations. - Familiarity with web analytics fundamentals and event-tracking concepts. - Knowledge of relational or NoSQL databases and strong data-modeling practices. Preferred Qualifications - Experience with Google Analytics 4, Google Tag Manager, Firebase, or similar analytics tools. - Understanding of marketing data structures, attribution methodology, or performance reporting. - CRM experience—especially integrations, journey workflows, or lifecycle reporting. - Prior experience building internal tools or workflow automations. - Familiarity with CI/CD workflows, Docker, or containerized deployments. - Experience with Basecamp’s API or similar project-management system APIs. Benefits - Competitive salary & advancement opportunities - Opportunities for continuous learning, skill development, and technical innovation. - A collaborative environment where your work directly improves operational efficiency. - The chance to build internal tools used by multiple teams across the company.

United States + 171 moreAll locations: United States | Canada | Brazil | Colombia | Argentina | Chile | Venezuela | Bolivia | Ecuador | French Guiana | Guyana | Paraguay | Peru | Suriname | Uruguay | Mexico | Costa Rica | El Salvador | Guatemala | Honduras | Nicaragua | Panama | Dominican Republic | Puerto Rico | Bahamas | Guadeloupe | Haiti | Jamaica | Martinique | Montserrat | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco | South Africa | Egypt | Algeria | Angola | Benin | Botswana | Burkina Faso | Burundi | Cameroon | Cabo Verde | Central African Republic | Chad | Congo | Côte D'ivoire | Democratic Republic of the Congo | Equatorial Guinea | Eritrea | Ethiopia | Gabon | Gambia | Ghana | Guinea | Guinea-bissau | Kenya | Lesotho | Liberia | Libya | Madagascar | Malawi | Mali | Mauritania | Mauritius | Mayotte | Morocco | Mozambique | Namibia | Niger | Nigeria | Réunion | Rwanda | Senegal | Seychelles | Sierra Leone | Somalia | Sudan | Eswatini | Tanzania | Togo | Tunisia | Uganda | Zambia | Zimbabwe | Georgia | Turkey | Israel | United Arab Emirates | Armenia | Azerbaijan | Bahrain | Iraq | Jordan | Kuwait | Lebanon | Oman | Qatar | Saudi Arabia | Palestine | Yemen | India | Japan | Philippines | Pakistan | Thailand | Singapore | Vietnam | Taiwan | Indonesia | Cambodia | Laos | Malaysia | Myanmar | South Korea | China | Afghanistan | Bangladesh | Bhutan | Kazakhstan | Kyrgyzstan | Maldives | Mongolia | Nepal | Sri Lanka | Tajikistan | Turkmenistan | Uzbekistan | Australia | Papua New Guinea | Kiribati | Palau | French Polynesia | Tuvalu | New Zealand
Job Closed
AIL logo

Customer Success Benefit Representative

AIL

With more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.

OtherRemoteTeam 5,001-10,000

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Globe Life AO is seeking motivated, purpose-driven recent college graduates ready to launch their careers in a role that combines leadership development, meaningful work, and long-term professional growth. - This opportunity is ideal for individuals who are passionate about helping others. - Eager to build professional confidence. - Interested in developing leadership skills within a structured, mentorship-driven environment. Qualifications - Leadership potential and a desire to make a positive impact - Strong communication and interpersonal skills - Adaptability and problem-solving abilities - Self-motivation and accountability in a remote environment - A strong work ethic and commitment to professional development - No prior insurance experience is required Requirements - Comprehensive training and mentorship are provided Benefits - 100% Remote Flexibility - Leadership Development Track - Ongoing Training & Skill Development - Competitive Compensation - Supportive, Growth-Focused Culture - Comprehensive Benefits - Modern Technology & Resources - Recognition & Incentive Programs Company Description For more than 70 years, Globe Life AO has provided life insurance solutions to veterans, labor union members, credit union members, and working families across the United States. Our mission is rooted in service, integrity, and impact—protecting families while empowering professionals to grow into future leaders.

United States
Job Closed
Full TimeRemoteTeam 501-1,000H1B Sponsor

Role Description The Senior Customer Success Manager manages a portfolio of clients and partners with senior team members on complex enterprise accounts. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team. Responsibilities - Make customers successful by providing high quality technical support and service. - Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members. - Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members. - Proactively identify and escalate complex client issues to senior team members as needed. - Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives. - Support webinars or training sessions in partnership with senior team members as needed. - Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education. - Identify process improvement opportunities and collaborate with the team to enhance current workflows. - Educate users on latest SaaS platform features. - Address technical issues relating to software function and upgrades. - Share client feedback and insights with the R&D team to help inform feature enhancements. - Create product reports and recreate errors for documentation and communication with developers. Qualifications - 3+ years of digital/search advertising work experience and domain knowledge. - 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred). - Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus. - Experience with social commerce platforms, like TikTok, a plus. - Customer success, consulting service or pre-sales experience and expertise a plus. - Great interpersonal skills, team player and customer service focused attitude. - High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go. - Ability to operate simultaneously and effectively in both tactical and strategic modes. - Strong analytical skills. - Moderate Excel skills. Benefits - Unlimited Paid Time Off. - Paid Holidays and Floating Holidays. - Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance. - 401k with Employer Match. - Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization. - Paid Parental Leave. - The annual base salary range for this position is $90,000-$105,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. - This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process. Company Description Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

United States
$90K - $105K / year
Job Closed
Quinsite, Inc. logo

Client Success Manager

Quinsite, Inc.

Our Comprehensive Healthcare Analytics Platform™ helps boost revenue, optimize resources, and improve quality.

OtherRemoteTeam 11-50H1B No Sponsor

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives. • Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success. • Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences. • Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy. • Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals. • Engage with sales to ensure client needs are met when platform expansion is appropriate. • Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale. • Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables. • Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources. • Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution. • Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs. • Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams. • Educate and empower clients to utilize Quinsite’s platform effectively and independently. • Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs. • Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans. • Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives. • Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences. • Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.

Oregon
$90K - $100K / year
Job Closed