Role Description The Senior Customer Success Manager manages a portfolio of clients and partners with senior team members on complex enterprise accounts. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team. Responsibilities - Make customers successful by providing high quality technical support and service. - Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members. - Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members. - Proactively identify and escalate complex client issues to senior team members as needed. - Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives. - Support webinars or training sessions in partnership with senior team members as needed. - Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education. - Identify process improvement opportunities and collaborate with the team to enhance current workflows. - Educate users on latest SaaS platform features. - Address technical issues relating to software function and upgrades. - Share client feedback and insights with the R&D team to help inform feature enhancements. - Create product reports and recreate errors for documentation and communication with developers. Qualifications - 3+ years of digital/search advertising work experience and domain knowledge. - 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred). - Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus. - Experience with social commerce platforms, like TikTok, a plus. - Customer success, consulting service or pre-sales experience and expertise a plus. - Great interpersonal skills, team player and customer service focused attitude. - High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go. - Ability to operate simultaneously and effectively in both tactical and strategic modes. - Strong analytical skills. - Moderate Excel skills. Benefits - Unlimited Paid Time Off. - Paid Holidays and Floating Holidays. - Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance. - 401k with Employer Match. - Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization. - Paid Parental Leave. - The annual base salary range for this position is $90,000-$105,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. - This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process. Company Description Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives. • Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success. • Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences. • Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy. • Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals. • Engage with sales to ensure client needs are met when platform expansion is appropriate. • Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale. • Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables. • Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources. • Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution. • Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs. • Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams. • Educate and empower clients to utilize Quinsite’s platform effectively and independently. • Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs. • Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans. • Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives. • Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences. • Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Tribute Technology is seeking a commercially driven and strategically minded Director of Customer Success to lead client engagement, retention, and expansion across our growing customer base. Reporting directly to the Vice President of Customer Success, this leader will own retention performance and play a key role in maximizing Net Revenue Retention and customer lifetime value. - Lead the customer success team, enhancing customer satisfaction, adoption, and long-term growth - Own and deliver against NRR and GRR targets, driving sustainable revenue growth - Design an insights-driven, proactive engagement model blending automation, 1:many programming, and targeted human touch - Segment customers based on growth potential, lifecycle signals, product adoption, and risk to ensure the right-touch motion - Establish scalable processes and playbooks that increase Customer Success Managers (CSM) productivity and operational consistency - Design and implement structured lifecycle plays for onboarding, adoption, and value realization across a 1:many portfolio - Lead outcome-driven engagements by codifying segment-level ROI frameworks and success criteria, creating repeatable success models that improve scalability, consistency, and retention outcomes - Establish early-warning signals and automated risk identification to proactively improve retention outcomes - Drive retention strategy while partnering cross-functionally to unlock expansion opportunities - Own and optimize dashboards, metrics, and KPIs related to scaled engagement, adoption, and segment health - Manage and coach a team of CSMs operating in mid-touch, low-touch, and pooled engagement models - Foster a culture of data-driven experimentation to continuously improve scaled success effectiveness - Provide strategic insights on customer trends and product adoption to leadership and cross-functional partners Qualifications - 8+ years of experience in B2B SaaS Customer Success or Account Management, including leading and scaling revenue-responsible teams in high-growth environments - Proven ownership of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), with a track record of driving measurable retention and expansion outcomes - Deep experience leading CS strategy across SMB, Mid-Market, and Enterprise ACV segments, optimizing engagement models to maximize revenue yield and reduce churn risk - Demonstrated success managing and forecasting recurring revenue across both month-to-month and term-based contracts, with high accuracy and executive-level visibility - Experience driving cross-sell and expansion across multi-product portfolios, including navigating competitive displacement and whitespace capture - Strong commercial operator with expertise in pipeline visibility, renewal risk mitigation, health scoring, and performance management systems - Proven ability to partner cross-functionally with Sales, Product, Marketing, and Services to unlock expansion revenue and accelerate customer lifetime value - Highly analytical and metrics-driven, leveraging automation, AI, and scalable systems to improve retention, increase expansion rates, and drive predictable revenue growth - Execution-oriented leader who thrives in performance-based cultures and is motivated by clear revenue targets and measurable business impact Benefits - Competitive salary - Great benefits package (Pension Plan, PTO, Paid Holidays...) - An outstanding collaborative work environment - The compensation range for this role is $150,000 - $175,000 OTE Work Environment / Physical Demands - Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets - We are not sponsoring visas at this time

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Client Experience Specialist to support individuals with coordinating services and managing important details. The right candidate enjoys helping others, solving problems, and maintaining strong relationships with clients. - Communicate with clients to identify their preferences and expectations - Research and present service options that match client needs - Coordinate bookings, confirmations, and documentation - Maintain professional communication throughout the process - Ensure a positive experience through attentive follow-up Qualifications - Customer service experience preferred - Strong attention to detail - Ability to stay organized and meet deadlines - Comfortable using digital communication platforms Benefits - Flexible hours - Training and onboarding resources - Growth opportunities - Performance incentives Company Description