• Manage software development projects related to customer upgrades • Coordinate customer deliverables and provide software solutions for customer issues utilizing the Aras Innovator platform • Troubleshoot, manage, collaborate and resolve customer problems related to the Aras Innovator product family • Develop custom code to address customer specific requirements • Manage and perform customer software upgrades • Assist in software solution release process

• Design, implement, and maintain sophisticated tools for analyzing distributed systems at scale, ensuring robust and efficient testing processes. • Orchestrate and automate large-scale deployments to rigorously validate the functionality, performance, and scalability of complex distributed systems. • Identify, document, reproduce, and troubleshoot intricate issues in distributed environments, collaborating closely with IFT project teams to resolve challenges. • Develop a comprehensive understanding of IFT project protocols and components to provide insightful analyses that drive improvements and inform decision-making. • Create and maintain scripts that model protocol behavior, utilizing these models to validate and sanity-check large-scale deployment runs. • Work with Docker, Kubernetes, and POSIX-like systems

• Project Delivery (Primary focus) • Microsoft Cloud Implementation: Configure and deploy Microsoft 365, Azure, and Azure Government solutions according to project scope. • Identity Migrations: Execute migrations from on-premises Active Directory to Entra ID and Microsoft 365, including hybrid identity configurations, Entra Connect deployments, and similar cloud tenant-to-tenant migrations. • GCC High & CMMC-Aligned Deployments: Execute implementations in GCC High tenants following security baselines aligned to CMMC Level 2 and NIST 800-171. • Automation & Scripting: Develop and maintain automation to streamline deployments and recurring tasks. • Technical Documentation: Create as-built documentation, configuration guides, and runbooks for each project. • Remediation Execution: Implement remediation tasks identified during compliance gap analyses. • Client Handoffs & Training: Conduct knowledge transfer sessions with client IT teams at project close. • Recurring Cloud Administration (Secondary focus): Provide hands-on support (~5–10 hours/week) for our growing managed services. • Incident Support: Support escalations from colleagues on complex issues where you have expertise.

• Provides critical electrical and mechanical support for AR and related Rx manufacturing equipment and systems to our wholesale and retail customers for both scheduled and unscheduled activities. • Support is provided remotely and on site. • By leveraging their electrical and mechanical knowledge of current and legacy AR systems, as well as sound troubleshooting and problem-solving methodology, deliver services and solve issues in a timely, accurate and professional manner to maximize customer uptime. • Perform preventative maintenance and repair of AR / HC and related equipment in customer environments. • Perform hands-on work in a production environment. • Perform and guide calibration process according to company requirements. • Evaluate equipment performance and process capabilities. • Manage assets and plan asset upgrades. • Refurbish mechanical componentry for reuse (i.e., pumps, valves, tooling, etc.) • Manage self and work assignments. • Ensure equipment is ready for production in a timely manner. • Reinforce compliance to company approved methods and quality standards. • Work closely with management, including lab manager and production manager, to achieve results needed to satisfy customer demand. • Identify and resolve problems in a timely manner. • Provide day to day phone support to Zeiss and third-party labs. • Provide emergency on-site support as needed. • Provide weekly reports in a timely manner. • Set up standard test apparatus or devices test equipment and circuitry to conduct functional, operational, environmental and life tests to evaluate performance and reliability.