Job Summary Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. Key Responsibilities: - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Compensation: $19.50/hour Keys to Success: - High school diploma or GED required - Strong COMPUTER LITERACY skills required - Previous knowledge of a CRM System (is a plus) - Goal-oriented—you set high standards for yourself and work to achieve them - Excellent verbal and written communication, persuasive speaking and listening skills - Ability to use good reasoning skills and to adapt on the fly - Great organizational skills and ability to multitask - Can work in a fast-paced environment and under pressure - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps - Isolated work environment away from others during scheduled shifts. The candidate(s) offered this position will be required to submit to a background investigation. Our Benefits Include: - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram, and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The CAS is the primary customer contact for all questions, concerns, and issues. Working with all functional areas of the company, the CAS ensures customer requirements are met, while meeting the corporate goals and objectives. - Ensure customer orders are processed timely and accurately - Monitor customer order patterns and service levels - Take necessary action to implement improvements as needed - Collaborate with sales and other functional areas to grow relationships with customers Qualifications - Ability to communicate clearly and professionally, both verbally and in writing - Strong decision making and analytical skills - Basic Computer Skills - PC experience with Microsoft Excel and Microsoft Word preferred - Basic understanding of JDE system as it pertains to Customer Service/Sales order Management - Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment - Detail oriented, strong organizational and time management skills - Previous Customer Service Account experience in manufacturing or technical industry preferred - Understand ISO and auditing processes - College degree or relevant work experience required - This may be considered a remote position with travel for initial training Requirements - Process customer orders received according to established department policies and procedures - Build and maintain professional relationships with internal and external departments to track orders through completion and on time shipments - Process complaints upon receipt forwarding through appropriate channels for investigation, resolution, and credit if applicable - Manage short pay process; resolve issues in efficient and timely manner - Respond to customers inquiries (internal and external) in a timely and accurate manner - Adhere to all Safety, Company Policy and General Work rules - Perform other related duties as assigned Benefits - $1000 hiring bonus for new hires - Excellent training programs and growth opportunities - A collaborative, innovative, and inclusive culture - Fun and challenging work that makes a difference - Competitive compensation and benefits package - Flex Pay - Excellent benefits, including medical, dental, vision, life, 401k with match, quarterly bonus opportunity, and much more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Resources/Customer Experience Coordinator is the company’s first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line. The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns. The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO. The prompt response to a phone call is essential to our customer’s experience. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations. - Manage and document all customer calls to resolve any customer concerns - Route customer calls as appropriate via Ring Central or open a Salesforce case to document their concern - Maintain consistent communication with customers, informing them of updates when necessary - Utilize organizational and time management skills to prioritize daily tasks and goals Qualifications - Well organized, highly detail oriented - Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills - Capable of handling stressful situations and resolving customer complaints in a professional manner - Excellent written and verbal communications skills - Fluent in Spanish is a plus, (verbal and written) but not required - Ring Central and Salesforce experience required Requirements - 2-3 years of direct or related customer service experience - Solar experience is a plus, but not required

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for an experienced Product Support Specialist with a great eye for detail and a passion for technology to join our Product Support team. As our inbound Product Support Specialist, you will take ownership of complex technical customer issues and collaborate cross-functionally with the CS, Product, and R&D teams to provide best-in-class support and execute a well-designed customer experience. If you are looking for a fantastic opportunity to join a growing startup with lots of room for growth and impact, we would love to meet you! This position is 100% remote-based anywhere in the US and Canada to work in CS or MS time zones. No sponsorship or relocation assistance is available. What You’ll Do - Act as the initial point of contact for all Datarails-related questions from both our customers as well as internal stakeholders via Zendesk (chat, email and web form) - Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers. - Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel. - Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty. - Expand and refine the company knowledge base to empower users to independently resolve issues. Qualifications - 2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues. - Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment. - A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences. - Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product. - Deep understanding of the software development life cycle and familiarity with Agile methodologies. - Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table). - Experience with Zendesk and Jira or other support/project software - a plus. - Finance background - a plus. Benefits - A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years - Target salary is $85-110k USD annually, depending on skillset, years, relevance of experience, and location. - Meaningful equity - 401(k) plan with up to 4% match and HSA & FSA Options - 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents - $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan - Calm app membership - Parental leave - Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually) - 12 paid company holidays - Life insurance - CPA/CFA license renewal reimbursement