This is the second in a series of four revenue cycle analyst roles in a multi-site, multi-specialty academic medical center. Works in a team environment providing support to revenue analysts and revenue cycle leadership under minimal supervision. Actively communicates and presents pertinent information to various audiences, particularly practice and finance leadership. Proactively identifies opportunities and recommends options for enhancing revenue, while preserving Mayo standards and minimizing the financial and legal risks to Mayo. Interprets, implements, and maintains billing and compliance rules across the revenue cycle. Is recognized and relied upon as a subject matter expert of a revenue or compliance technical area. Uses reporting tools to understand revenue and compliance risks and opportunities with significant impact to Mayo Clinic and conveys these risks and opportunities to leadership. Interprets and applies Mayo and governmental coding and billing rules and guidelines to ensure compliance. Conducts research and analysis, benchmarking, and audits to ensure reasonableness and accuracy of information along with identifying and implementing best practices and improvements. Provides revenue and billing analytics to support department and institutional leadership. Proactively identifies and communicates revenue and billing problems and opportunities; seeks input and participates in implementing solutions or process improvements. Mentors, coaches, and trains staff. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Description Location: Chattanooga, Nashville or “Remote” Department: Revenue Operations Reports To: Chief Client Officer Employment Type: Full-Time The Sales & Revenue Operations Data Analyst is responsible for analyzing sales, marketing, customer, and account data to drive revenue performance, forecasting accuracy, and pipeline visibility across the organization. This role owns data integrity and supports reporting across CRM (including Salesforce and HubSpot) and other technology platforms (Zend Desk, Pendo, etc.) ensuring consistent, reliable metrics and scalable processes. Partnering closely with Sales, Marketing, Account Management, Operations, Customer Success, and Finance, the analyst delivers actionable insights that improve operational efficiency, support retention and renewals, insight into expansion and growth opportunities, strengthen client engagement through client health scoring, and enable predictable, data-driven growth. The ideal candidate is a data-driven, systems-oriented professional with deep expertise in CRM and revenue technology platforms (Salesforce, HubSpot, Zend Desk, etc.). Collaborative and works cross-functionally to ensure data integrity, improve forecasting accuracy, and optimize pipeline and retention performance. Is analytical, detail-oriented, and commercially minded, and able to translate sales, marketing and operational data into actionable insights. Responsibilities: Combine analytical depth, process discipline, and commercial acumen to drive scalable revenue growth by understanding the full go-to-market (GTM) engine - from lead generation through renewal, expansion and client engagement - and ensures alignment across Sales, Marketing, Operations, and Finance. - Understand revenue as an interconnected lifecycle (acquisition ? conversion ? retention ? expansion) and analyze performance across each stage to drive predictable growth. - Design and optimize processes, systems, and reporting infrastructure to improve scalability, efficiency, and sales forecasting accuracy. - Prepare and deliver executive-ready reports, dashboards, and analyses that highlight pipeline health, revenue trends, retention performance, and growth opportunities. - Provide accurate sales and retention forecasting, ensuring strong pipeline visibility and performance transparency. - Monitor client health and risk indicators to proactively identify churn risks and expansion opportunities. - Build and maintain forecasting models, cohort analyses, and performance dashboards to support data-driven decision-making. - Apply deep knowledge of SaaS metrics (ARR, MRR, CAC, LTV, churn, NRR, pipeline coverage, revenue velocity) to inform strategic recommendations. - Own CRM governance and data integrity across Salesforce, HubSpot, and integrated GTM systems, establishing standards for definitions, KPIs, and reporting consistency. - Understand and manage integrations across the sales, marketing and operations tech stacks (marketing automation, engagement platforms, analytics tools) to ensure accurate data flow and process alignment. - Partner cross-functionally with Sales, Marketing, Finance, Operations, Product, and executive leadership to deliver integrated insights and improve quota attainment, retention, and overall revenue performance. - Identify funnel bottlenecks, automate manual reporting workflows, document processes, and incorporate market and competitive insights to continuously strengthen marketing, sales, and client engagement strategies. - Balance short-term operational execution with long-term revenue architecture and continuous improvement initiatives. Requirements Qualifications and Requirements: - 2+ years of experience in sales analytics, revenue operations, or business analytics in a Tech/SaaS environment. - Experience managing CRM governance and cross-functional reporting frameworks. - Strong expertise with Salesforce and HubSpot data management and reporting. - Advanced Excel skills and experience with BI tools (Power BI, Tableau, etc). - Strong communication, attention to detail, and ability to collaborate cross functionally - Strong knowledge of enterprise sales cycles, consultative selling, and healthcare industry dynamics. - Understands sales motions (enterprise, mid-market, SMB), account management, renewals, and expansion dynamics. - Ability to multitask and juggle several responsibilities simultaneously - Excellent communication and problem-solving skills - Ability to learn new software quickly - Love of making an impact and thriving in collaborative and energetic teams About Ntracts Ntracts, Inc. is the healthcare industry’s leading provider of contract lifecycle management (CLM), governance risk and compliance (GRC) and policy management solutions. Trusted by more than 2,500 healthcare organizations nationwide. With over 85+ years of healthcare-focused experience, Ntracts solutions ensure compliance, mitigates risk, and drives efficiency in contract and policy management and governance, risk and compliance administration.

Description This role owns the integrity, strategy, and commercial activation of SIA’s audience database. The Director of Audience Data & Revenue Operations will oversee data governance and quality while driving the use of audience data to accelerate growth across news, research, events, membership, training, and sponsorship revenue. This individual will monitor and optimize the full audience lifecycle — from top-of-funnel news engagement through event attendance and membership conversion — ensuring our database fuels a virtuous revenue cycle. Location: Remote from an approved state listed below, or based in a Crain office if within commuting distance. Key Responsibilities 1. Audience Lifecycle Strategy & Funnel Optimization - Own the end-to-end audience journey from news subscriber to engaged prospect to event attendee to member. - Develop lifecycle dashboards tracking movement across stages. - Identify friction points and leakage in the funnel. - Partner with Marketing, Events, Membership, and Sales to improve conversion rates. 2. Revenue-Focused Segmentation & Activation - Design segmentation strategies that improve campaign targeting and performance. - Oversee marketing list strategy tied to revenue outcomes. - Support cross-sell and upsell efforts across research, events, training, and membership. - Develop engagement scoring models to prioritize high-value prospects. 3. Data Governance & Quality - Lead global data quality initiatives to ensure accuracy and reliability. - Implement governance standards and GDPR compliance practices. - Establish consistent data definitions and lifecycle stage tagging. - Oversee CRM hygiene and enrichment strategies. 4. Analytics & Business Intelligence - Build executive-level dashboards tied to revenue KPIs. - Analyze conversion rates across product lines. - Provide insight into audience growth trends and monetization opportunities. - Track event-to-membership conversion performance. 5. Cross-Functional Leadership - Act as the connective tissue between Tech Ops, Marketing, Sales, Events, and Membership. - Ensure data infrastructure supports commercial objectives. - Translate technical data processes into business growth insights. Skills & Experience - 5+ years in database marketing, marketing operations, revenue operations, or audience strategy. - Experience managing CRM and marketing automation platforms. - Strong understanding of lifecycle marketing and revenue funnels. - Proven ability to translate data into commercial action. - Familiarity with GDPR and global compliance standards. - Analytical fluency (SQL, Excel, BI tools; Python a plus but not required). - Strategic mindset with strong cross-functional communication skills. - Ability to work an Eastern Time schedule. Pay Transparency Statement The estimated salary range for this position is $130,000–$145,000. The final salary offering will take into account a wide range of factors including experience, accomplishments, and location. The salary range should not be considered a salary cap. In addition to base salary, Crain offers competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance. #LI-LV1 #LI-Remote #director #data #full-time Brand Overview: Founded in 1989, Staffing Industry Analysts (SIA) is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem, including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program. Known for our award-winning content, data, support tools, publications, executive conferences and events, we help both suppliers and buyers of workforce solutions make better-informed decisions that improve business results and minimize risk. As a division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England. www.staffingindustry.com @SIAnalysts About Crain Communications: Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, finance, healthcare, staffing, and workforce solutions. Many of Crain’s brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain’s regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today’s business leaders to make industry-shaping decisions. To learn more about Crain Communications, visit crain.com. Environmental Demands Where you work matters. The job posting will provide specific information on where and when your amazing work would be performed. Employee work location is determined by the needs of the specific team and may include on-site, hybrid or remote.  Employee work location is subject to change. - An “in-office” role would require the employee to come into the office most days with occasional flexibility to work remotely if tasks can be performed elsewhere and if the manager approves. - A “remote” role would allow an employee to work from a home office that is in one of the states Crain does business in. We can only employ a remote / "work from home" employee if they reside in one of these states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, MN, NV, NY, NC, OH, OR, TN, TX, VA, WA, WI, and Washington, DC. - A “hybrid” role would be a mix of in-office and remote work. There may be a specified schedule for coming into the office or it could be at the discretion of the employee with the manager’s approval, subject to change. - Employees who live within a reasonable commute distance from a Crain office are expected to work on-site 3 days per week. Many positions will also include work done in “the field.” Depending on the role, this may include conducting in-person interviews, attending work-related events, meeting with sources or clients. Specifics will be noted in the job posting but are subject to change as a role evolves.   Employees may be exposed to adverse environmental conditions, specifically during field work. Other typical job functions are performed under conditions such as those found in general office work.  Travel to cover news stories/events, meetings with clients, and to our geographically separated offices may be required.  It is the nature of many positions to experience non-standard working hours and be on-call when needed for responding to email, meeting with clients, attending work-related events, story development or breaking news. Most employees perform work Monday through Friday, although early-morning, evening or weekend shifts may be required.   Work schedule and travel requirements are subject to change as a role and needs evolve over time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of many Crain jobs and are subject to change. Physical activities will include frequent in-person or virtual interactions.  For most positions, it is essential to be able to remain at a desk/computer workstation for prolonged periods, perform computer-related tasks, and create/maintain documents within filing systems.  Must have close visual acuity to perform an activity, such as preparing and analyzing reports and information, transcribing, viewing a computer terminal, or extensive reading.  The typical physical requirements are light work—exerting up to 25lbs of force occasionally and/or up to 10lbs of force frequently and may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.  Some positions will have additional physical requirements, including exerting up to 50lbs of force to move and/or carry equipment, supplies, files, or other materials as the role requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions and meet the environmental and physical demands of the role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• Own and propel our revenue systems and data architecture • Serve as the systems owner for Salesforce and adjacent revenue tooling. • Drive the roadmap for data model, automation and workflow improvements. • Proactively identify gaps in metric definitions or data quality and drive resolution before they affect business decisions. • Build scalable workflows and automations to support GTM execution • Build automated pipeline analysis and alerting using Claude and Salesforce. • Design and implement Chili Piper + Salesforce automations to streamline SDR-AE handoffs. • Manage enrichment workflows (e.g., Clay → Salesforce) to ensure high-quality account and lead data. • Build automated event lead enrichment and routing workflows. • Lead and execute a Salesforce de-duplication initiative to improve data integrity. • Drive policy design and operational rigor as the GTM team scales • Design, implement, and enforce Revenue Operations policies that support a growing sales and marketing organization. • Translate ambiguous operational questions (e.g., how to handle low-intent inbound leads) into clear, enforceable system behavior. • Proactively build and maintain a systems roadmap that scales with the company, ensuring no process or tool becomes a bottleneck • Manage tool implementation, enablement and adoption • Own the rollout of new revenue tools, ensuring clean data flow, clear documentation, and strong internal adoption. • Partner with stakeholders across Sales, Marketing, and Customer Success to ensure systems meet real workflow needs. • Drive cross-functional alignment on systems and process decisions without needing direction on what to prioritize. • Understand the business and drive visibility through reporting and dashboards • Own full-funnel revenue reporting and dashboards used by the revenue team. • Ensure metrics are trusted, definitions are clear, and reporting scales with the business.