• Deliver exceptional customer support to agents, associations, and insurance carriers. • Foster and sustain positive, professional relationships with agents, associations, and insurance providers. • Respond to phone and email inquiries promptly and professionally. • Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager. • Propose enhancements for processes and technology to improve efficiency. • Maintain and update the department’s process manual.

• Help with necessary tasks required for SOLV Energy’s Technical Resource Team and SOLV Energy’s work order and ticket management system. • Onboard, rework, and offboard facilities within SOLV Energy’s work order and ticket management system including applicable meta-data, locations, equipment, spare parts inventory, and preventative maintenance schedule details. • Create, manage, and archive preventative maintenance schedules as it pertains to business applications or contract requirements. • Provide Tier 1 Support for any platform related support requests and questions through SOLV Energy’s Ticketing system.

• Assist in managing the administration of licensing processes with 3rd party vendors and consulting companies working with Verisk customers • Advise on the practices and processes involving 3rd party vendors, assist in developing and improving standard processes to maximize contracting efficiency and effectiveness • Manage amendments to licenses when working with 3rd party vendors • Draft and negotiate licensing contracts as necessary • Work with various levels of management and departments including: Law Department, Business and Product areas, Sales, Finance, Accounting, Internal Audit, Customer Service • Manage and increase strategic integrations of ISO & Verisk products with technology vendors and reporting results and revenue to Verisk departments • Monitor and resolve intellectual property compliance issues on the internet, marketing materials and various media • Support and/or manage other compliance functions related to vendor licensing • Build and maintain positive relationships both internally and externally, to help ensure customer satisfaction for the purpose of maintaining or growing their revenue base with ISO/Verisk • Assists Relationship Managers and Team in executing goals, exhibiting a strong team participation • Assist the VSA Team in other areas including: • Participate in the research, design and implementation of new products and services that meet customer needs • Research market and industry trends

• Provide strategic leadership and executive oversight of all Default operations, including Collections, Loss Mitigation, Reimbursements, and Foreclosure/Bankruptcy. • Ensure operational performance, regulatory compliance, investor adherence, portfolio risk mitigation, quality assurance, and financial outcomes within the Default portfolio. • Lead and develop departmental supervisors and managers to ensure operational excellence, scalability, and alignment with corporate objectives. • Responsible for all staffing functions such as training, coaching, disciplinary actions, hiring, and terminations. • Monitor processes to ensure functions are performed at a high level of quality. • Work with internal & external staff and investor contacts to maximize potential for collection. • Develop and execute strategic initiatives to improve delinquency cure rates, reduce servicing losses, and optimize Default pipeline performance.