The Role The Operations and Analytics team powers Veriff’s business engine, cracking the online identity crisis through scalable, data-driven insight. As Director of Business Operations, you will serve as a high-leverage operator working closely with the SVP of Operations and Analytics and the broader leadership team. You will combine strategic thinking with a bias for execution—owning planning cycles, driving critical cross-functional initiatives, and building the operational infrastructure that lets Veriff scale. What you’ll do - Strategic Planning & Goal-Setting: Lead company-wide planning cycles, from annual strategy to quarterly OKR setting. Build frameworks that turn ambitions into measurable commitments with clear accountability. - Executive Cadence: Prepare executive and board-level materials synthesizing business performance and key decisions. Run the operating cadence for the SVP, including leadership reviews and strategic offsites. - Cross-Functional Initiatives: Own 2–4 high-priority business problems at any given time, driving them from definition through to execution. Act as "connective tissue" across functions like Product, Engineering, and Finance to unblock dependencies. - Operational Rigor: Identify and close gaps in decision-making and workflows. Develop the tools and playbooks required to scale, and partner with Finance on resource allocation and business cases. You are the right future Veriffian for the job if you have - Professional Background: 7+ years in management consulting, investment banking, corporate strategy, or BizOps at a high-growth tech company. - Strategic Execution: A track record of delivering complex initiatives with measurable business impact and experience running OKR processes. - Analytical Depth: Strong financial modeling skills and proficiency in SQL. You can translate ambiguous questions into structured analyses and clear recommendations. - Communication: Excellent executive presence with the ability to distill complex situations for audiences ranging from individual contributors to the Board. - Soft Skills: Ability to influence without authority and build trust across a complex organization. Nice to have - MBA or postgraduate degree from a top institution. - Experience in identity verification, fintech, or cybersecurity. - Experience scaling a company from Series B through to public markets or institutional scale. - Familiarity with M&A due diligence or integration work-streams. And you bring these mindsets to the table - Self-starter: You thrive in ambiguous environments and can define a roadmap that connects to impact. - Deep problem solver: You push beyond symptoms to uncover root causes, especially in adversarial settings. - Clear communicator: You make complex analyses understandable and actionable to diverse stakeholders. - Strategic executor: You can zoom out to align on priorities and zoom in to write SQL, review Python, or debug measurement issues. - Strong team builder: You invest in people, create clarity, and raise standards through coaching and example. Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, Brazil, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. Compensation: The base salary for this role is 230,000 - 250,000 per year. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include… - Flexibility to work from home - Stock options that ensure your share in our success - Extra recharge days on top of your annual vacation - Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally - Learning and Development and Health and Sports budget that you are free to tailor to your own needs - Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-CY1 #US1 #US2

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting a growing commercial construction company through business development and operational tasks. - Conduct 25–35 outbound calls per day to prospective commercial clients - Introduce company services and communicate value propositions effectively - Identify and qualify decision-makers - Schedule meetings for leadership (CEO and Director of Real Estate Operations) - Track calls, notes, and follow-ups in HubSpot CRM - Send follow-up emails and manage lead engagement - Handle objections professionally and maintain consistent outreach - Assist with outreach aligned with active marketing campaigns - Follow up on marketing emails through outbound calls - Send personalized follow-ups to warm leads - Support contact list organization and campaign tracking - Provide administrative support to the Project Coordinator - Organize and maintain digital documentation and files - Track receipts and assist with expense documentation - Support basic bookkeeping processes (QuickBooks familiarity preferred) - Maintain strong communication with internal teams during U.S. business hours Qualifications - 3+ years of experience in outbound sales, appointment setting, or phone-based sales roles - Experience speaking with decision-makers or executives - Strong objection-handling and communication skills - Previous full-time remote work experience preferred - Strong organizational and time-management skills - Detail-oriented with ability to manage multiple tasks Requirements - Technical Skills: Microsoft Office / Google Workspace - CRM experience (HubSpot preferred) - Cloud storage platforms (Dropbox or similar) - Basic knowledge of QuickBooks is a plus Nice to Have - Experience in commercial construction or contractor services - Experience with Contractor Foreman or CompanyCam - Experience supporting marketing campaigns or email outreach Performance Expectations - 25–35 outbound calls daily - Consistent CRM documentation - Meeting scheduling targets - Timely follow-ups and lead tracking - Strong responsiveness during U.S. working hours

• Acts as the key point of contact for the department to support the many and varied initiatives they may participate in • Leads medium to large initiatives to define business need, articulate business value, process requirements, research, recommend appropriate solutions, and implementation • Understands options, risks, upstream and downstream business impact of proposed solutions to communicate recommendations for to upline leaders • Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients • Understands priorities and aligns work accordingly – often balancing multiple tasks and multiple priorities at once • Develops and maintains end-to-end process knowledge of their assigned functional areas, including, process design, and process performance • Supports in the development of change management material and activities to support new processes and procedures • Influence without authority through explanation of facts, policies, and practices • Develops and maintains processes and processing documents assuring compliance with regulatory requirements • Inform Business Leaders, Operations Team Lead(s), and Individual Contributors of process and/or documentation changes • Lead/coordinates the completion of regulatory, tax, compliance, and audit reviews • Establishes and executes controls that support their assigned functional areas • Provide work direction/mentorship to Associate Business Process Experts and/or manage processes/programs • Developing recommendations for implementing best practices for complex business processes • Determining which of the possible solutions is most appropriate for the situation (accounting for various factors) • Interpret and explain data or information to deliver messages to the audiences not knowledgeable in the subject matter

• Lead company-wide planning cycles, from annual strategy to quarterly OKR setting. • Prepare executive and board-level materials synthesizing business performance and key decisions. • Own 2–4 high-priority business problems at any given time, driving them from definition through to execution. • Identify and close gaps in decision-making and workflows. • Develop the tools and playbooks required to scale, and partner with Finance on resource allocation and business cases.