Job Closed
This listing is no longer active.
Aura is a mission driven digital security company dedicated to creating a safer internet.
Lead, CX Knowledge Management
Location
United States
Posted
92 days ago
Salary
$85K - $100K / year
No structured requirement data.
Job Description
Lead, CX Knowledge Management
Aura
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! About the Role: Aura is looking for a Lead, CX Knowledge Management to own and evolve the internal and external knowledge systems that power our Customer Experience (CX) organization. In this role, you’ll design, maintain, and scale our Knowledge Base and Salesforce Help Center, ensuring content is accurate, discoverable, and ready to support both human agents and AI-assisted experiences. You’ll write and optimize knowledge content, partner closely with CX leadership and cross-functional teams, and use performance data to continuously improve how customers and agents find and use information. This is a hands-on, highly collaborative role for someone who sees knowledge as infrastructure, not just documentation. Responsibilities: - Own the structure and optimization of Aura’s CX knowledge ecosystem, including Salesforce Knowledge (agent-facing) and the Salesforce Help Center (customer-facing). - Write, edit, and maintain high-quality knowledge content, establishing quality standards and auditing existing knowledge to ensure clarity, accuracy, and consistency. - Partner with subject matter experts to translate complex technical and operational processes into accessible, user-friendly documentation. - Use self-service and support performance data to prioritize updates and inform knowledge strategy. - Develop and maintain AI-ready knowledge content, leveraging AI-enabled tooling to improve speed, consistency, and accuracy at scale. - Collaborate with CX, Product, Engineering, and SEO teams to ensure knowledge supports current and future customer support experiences. - Support adoption of CX knowledge updates through clear documentation, change management practices, and lightweight multimedia assets (e.g., visuals, short demos) when helpful. Qualifications: - 5+ years of experience in knowledge management, content strategy, technical writing, support operations, or a related role in a technology company. - Strong writing and editing skills, with the ability to explain complex technical concepts clearly. - Data-driven mindset, using metrics and insights to continuously improve content and self-service effectiveness. - Proven ability to collaborate cross-functionally with CX, Product, Engineering, and other partners. - Comfort working in fast-moving, ambiguous environments with a proactive, solutions-oriented approach. - Working knowledge of support platforms or help center systems (Salesforce Service Cloud strongly preferred). - Interest in AI-enabled support experiences and how structured knowledge improves automation and self-service. Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $85,000 - 100,000 but may vary depending on job-related knowledge, skills, experience and location. #LI-Remote Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome. Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know. Important privacy information for United States based job applicants can be found here.
Related Guides
Related Categories
Related Job Pages
More Content Marketing Manager Jobs
Labcorp is seeking a remote Senior Payer Policy Analyst -Xifin to join our team! Shift: Monday-Friday; 8:00am-5:00pm EST Responsibilities: - Works with Manager and Revenue Cycle Management (RCM) team to understand, communicate and track payer policy and payer directed coding recommendations. - Manages internal billing system (Xifin) to ensure coding accuracy. Maintains precise tracking documents and repository for compliance purposes. Acts a liaison to billing system vendor to manage and track requested updates and upgrades. - Performs detailed analyses to quantify the impact of payer policy and payer directed coding changes and communicates recommendations to RCM team as it relates to these changes. - Assists RCM team in maintaining the fidelity of the billing system as the source of truth for all related areas, including cost estimates, prior authorizations, and appeals. - Assists in technical management of the patient cost estimator, including trouble shooting, increasing accuracy and expanding its utility over time. - Writes, manages and maintains job related standard operating procedures (SOPs). - Works directly with Segment Science and Marketing management teams to develop an understanding of existing and emerging technologies to provide education, appeals influence and insight pertaining to payer policy for Government and Commercial payers. - Provide support to include attending Payer meetings with Payor Solutions Account Executives to communicate specific policy concerns and denials trends. - Regularly monitors payer policy updates and changes such as NCD, LCD and other coverage policies impacting revenue. - Functions as a liaison between LabCorp Medical Directors and Government and Commercial Payer Medical Directors on issues pertaining to existing payer policies and proposed policy changes impacting reimbursement. - Will assist the Manager with subject matter expertise for the development of comments on regulatory proposals, written testimony, policy position papers and regulations that affect the company, analyzing public policy, legislative and regulatory proposals, and reporting internally as required. - Coordinates with the Payer and Policy Relations Team to help develop LabCorp’s policy positions, strategy and tactics, and advocates company positions with regard to new or amended legislation, regulations, or public policy. Helps support efforts in defending against risk of Medicare and private sector payer price erosion associated with the Protecting Access to Medicare Act of 2014(PAMA). - Supports efforts at the state and federal levels as appropriate by developing responses, talking points, strategy on key issues while helping to assure policy consistency across the organization. - Assists in advocating company positions orally and in writing before, during and after meetings at ACLA (the clinical laboratory trade association), with other trade and professional associations, with laboratory coalitions (e.g., CCLA, PLUGS, AECS, Medicaid Review boards, ICD-10 coalition, CMS Provider Compliance Group), and others. - Communicates developments and updates on a regular basis through periodic reporting mechanisms and appropriate internal and external communications channels. - Examines health care trends, monitors implementation of Government Health Care Acts to inform business of implications and identify potential opportunities and/or risk for Medicare, Medicaid, Accountable Care Organizations, and Commercial payers. - Evaluates laboratory-related state legislation and laws to engage subject matter experts to determine potential impacts and next steps - Crafts language based on state laws to assist in appealing claim denials and pursue payer reimbursement. - Develops and maintains key contacts and relationships with policy makers for Medicare Contractors, Medicaid Payers and Commercial insurers. Ability to collaborate with third party groups affected by Medicare, Medicaid, and CLIA regulations that impact lab services. - Performs other and further duties and responsibilities as shall be assigned by the manager, Director and/or Vice President of Payer Policy. Qualifications: 5 or more years payer or medical billing experience with Bachelor degree or 7 years or more of payer or medical billing experience with Associate degree Preferred Qualifications: - 3 months or more Xifin experience - 1 year or more work experience in maintenance of diagnostics billing systems - 2 years or more payer directed CPT coding in diagnostics experience Additional Job Standards: - Masters degree ; MBA, JD, M.A. / M.S., RN. - Prior work experience in a clinical or business setting. - Prior work experience with insurance guidelines and payer policy. - Prior work experience with state and federal agencies and commercial insurance payers. - Prior work experience in healthcare revenue cycle (prior authorization, coding, claims, denials, appeals, billing compliance, etc.). At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! The Senior Payer Policy Analyst is responsible for assisting the Manager of Payer Policy and Relations with policy and alliance development activities for the company, including assistance with development and implementation of policy strategies to support LabCorp and the laboratory industry at the state and federal levels. The Analyst will act as internal conduit to gather and share information as it relates to policy, billing and reimbursement issues. Application Window Closes: 3-13-26 Salary: 75K-100K All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Director of Data Mining Operations (Healthcare Payment Integrity)
MachinifyMachinify focuses on providing machine learning solutions to businesses and was created to help companies integrate artificial intelligence into everyday practices. The company pro
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs. About the opportunity We are seeking a results-driven Director of Data Mining Operations to lead and scale a high-performing team responsible for operational execution of data mining and audit-support activities in the healthcare payment integrity domain. This role is ideal for a proven people leader who thrives in a delivery-focused environment and can balance quality, timeliness, and team development while operating within clear financial expectations. The Director will be accountable for ensuring operational outputs are accurate, consistent, and actionable, supporting the identification of improper payments and driving measurable value for clients. This position is a leadership role within a vendor delivery model and requires the ability to manage internal execution while collaborating closely with client-aligned stakeholders and internal cross-functional partners. What you'll do The Director will provide direct leadership, mentorship, and performance management for a team of operational data mining professionals. This includes setting clear expectations, building strong team culture, establishing coaching and training routines, and ensuring the team is consistently well-groomed in both technical capability and operational discipline. The Director will be responsible for ensuring work is executed with high quality and within expected timelines, including oversight of workflow planning, prioritization, quality assurance, and delivery of audit-support findings, data-driven insights, and reporting outputs. This leader will continuously improve operational processes and performance through strong metrics discipline, clear accountability, and effective collaboration with adjacent teams such as analytics, data engineering, reporting, product, and client-facing operations. A core responsibility of this role is ownership of the operational budget. The Director will be expected to build, manage, and deliver against annual and ongoing budgets, including forecasting capacity needs, managing headcount planning, monitoring operational spend, and ensuring the organization meets financial targets while maintaining delivery quality. This includes making tradeoffs and recommendations related to staffing, throughput expectations, tooling needs, and workflow optimization, and communicating budget performance clearly to leadership. The Director will be accountable for ensuring the team meets agreed service levels and operational commitments while maintaining cost efficiency and scalable delivery. What experience you bring (Role Requirements) This role requires strong communication and executive presence. The Director will serve as a key operational leader who collaborates closely with peers and senior leadership, proactively communicates performance, risks, and delivery status, and ensures leadership has confidence in execution. The Director will be expected to translate operational realities into clear, actionable summaries for upper management, contribute to operational planning discussions, and represent the team’s performance, needs, and opportunities in a highly collaborative way. Success in this role requires a leader who can manage competing priorities, build trust across teams, and consistently deliver results through others. The ideal candidate will have significant experience leading operational data mining, claims analytics, payment integrity, audit operations, or similar delivery functions in a healthcare environment. They will bring strong people leadership experience, the ability to scale and mature an execution-oriented team, and the discipline to manage performance through metrics, quality standards, and clear operating rhythms. Familiarity with healthcare claims data, audit processes, payment integrity concepts, and data mining approaches is strongly preferred, along with comfort partnering with technical teams and interpreting analytical outputs. Experience working in vendor-client delivery models is highly valued, as is demonstrated success managing budgets, headcount planning, and operational forecasting in a fast-paced, service-oriented environment. What we offer - Work from anywhere in the US! Machinify is digital-first. - Top Medical/Dental/Vision offerings - FSA/HSA - Tuition reimbursement - Competitive salary, 401(k) with company match - Additional health and wellness benefits and perks - Flexible and trusting environment where you’ll feel empowered to do your best work The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range. Salary is one component of the total compensation package, which includes meaningful equity, excellent healthcare, flexible time off, and other benefits and perks. Equal Employment Opportunity at Machinify We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/
Senior Segment Marketing Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves developing and executing strategic marketing initiatives aimed at enhancing engagement, growth, and retention in key academic and research segments. - Develop a strong understanding of key customer segments and markets, including librarians and researchers. - Identify customer pain points, industry trends, and competitive dynamics to inform marketing strategies. - Create compelling persona-based value propositions and segment narratives. - Develop and execute marketing programs supporting product launches and thought leadership initiatives. - Collaborate with teams to build and execute marketing plans aligned with business priorities. - Create sales enablement tools and messaging briefs that enhance the buyer journey. - Streamline content development processes and sales readiness efforts through collaboration. - Partner with sales teams to improve commercial effectiveness through training and resources. Qualifications - 7+ years of experience in B2B marketing or product marketing, preferably in SaaS or academic sectors. - Proven track record in go-to-market strategies that yield measurable outcomes. - Understanding of marketing and sales alignment, familiar with Challenger Sales methodology. - Experience creating enablement content, narratives, and digital marketing assets. - Analytical mindset with a strong focus on using metrics for strategy optimization. - Excellent communication, project management, and stakeholder engagement skills. - Bachelor’s degree in Marketing, Business, Communications, or related field; advanced degree is a plus. Requirements - 7+ years of experience in B2B marketing or product marketing, preferably in SaaS or academic sectors. - Proven track record in go-to-market strategies that yield measurable outcomes. - Understanding of marketing and sales alignment, familiar with Challenger Sales methodology. - Experience creating enablement content, narratives, and digital marketing assets. - Analytical mindset with a strong focus on using metrics for strategy optimization. - Excellent communication, project management, and stakeholder engagement skills. - Bachelor’s degree in Marketing, Business, Communications, or related field; advanced degree is a plus. Benefits - Competitive salary with an opportunity for an annual incentive bonus. - Work from home flexibility within a robust and supportive team environment. - Country-specific benefits that promote well-being and happiness. - Opportunities for professional growth and skill development. - Culture of collaboration and innovation.
BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Location: It is anticipated that an incumbent in this role will work remotely. GENERAL DESCRIPTION The Content Marketing Specialist is a creative and results-driven marketing professional responsible for developing, writing, and managing high-quality content across multiple channels. This role crafts compelling messaging—from short-form promotional copy to long-form storytelling—that engages audiences, strengthens brand presence, and supports business goals. The Specialist collaborates closely with cross-functional teams to execute content strategies, optimize campaigns based on performance insights, and ensure all communications are aligned, timely, and impactful. This position is ideal for a fast-moving, strategic writer who thrives in a high-volume, dynamic marketing environment. MINIMUM REQUIREMENTS - Bachelor’s degree in Marketing, Communications, or a related field. - Four (4) or more years of experience in content marketing, email marketing, social media, and copywriting. - Exceptional writing, proofreading, and editing skills with strong attention to detail. - Ability to write across multiple tones including inspirational, urgent, heartfelt, playful, and professional. - Strong understanding of audience psychology and conversion-driven messaging. - Experience managing content for social platforms including Instagram, LinkedIn, and Facebook. - Comfortable working in a high-volume, fast-paced marketing environment. - Experience with email marketing platforms such as HubSpot. - Familiarity with design tools such as Photoshop, Illustrator, or Canva. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Content Strategy and Campaign Development - Collaborate with internal teams to develop and execute a consistent content strategy that engages audiences and strengthens the broader brand. - Support integrated marketing campaigns with aligned, audience-focused messaging. Copywriting and Creative Production - Produce high-volume content across channels, including short-form promotional copy and long-form storytelling (e.g., case studies, patient stories). - Develop compelling subject lines, headlines, calls to action, and messaging that drive engagement. - Ensure all content is personal, motivating, and aligned with the brand voice. Email and Lifecycle Engagement - Create and optimize mass marketing emails tailored to audience segments. - Monitor email performance and refine messaging based on data insights. PR and External Messaging - Draft press releases and public-facing communications to elevate the company’s mission and message. Social Content and Audience Engagement - Develop, schedule, and manage social media content across LinkedIn, X, Facebook, and other platforms. - Support audience engagement through consistent, brand-aligned messaging. Optimization and Performance - Monitor content performance metrics to identify trends and areas for improvement. - Apply performance insights to recommend new approaches, creative opportunities, and messaging optimizations. - Maintain high standards of quality, accuracy, and attention to detail across all content. - Take ownership of content across campaigns, ensuring alignment, timeliness, and effectiveness. Collaboration and Teamwork - Partner closely with designers, business development teams, brand partners, and external collaborators. - Contribute as a proactive, solutions-focused team player with ownership and energy. NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES · Support additional marketing initiatives, pilot programs, or special projects as assigned. · Assist with content audits, competitive research, and brand documentation updates. · Participate in team meetings, brainstorming sessions, and professional development opportunities. · Provide backup support for other marketing functions during peak periods. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS - Outstanding written and verbal communication skills. - Strong editorial judgment with meticulous attention to detail. - Ability to manage multiple projects simultaneously and meet tight deadlines. - Analytical mindset with ability to interpret performance metrics and apply insights. - Creative thinker with fresh, engaging content ideas. - Highly organized with strong time management and prioritization skills. - Collaborative, adaptable, and comfortable in a fast-paced marketing environment. - Self-motivated with a strong sense of ownership and accountability. - Proficiency in Microsoft Office and familiarity with marketing automation and content management systems. Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills Become and remain proficient is all programs necessary for execution. BioMatrix Pay Range/Rate $56,900—$71,600 USD PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER - Will participate in legal and ethical compliance training each year. - Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures. - Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. - Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

