• Data Management: Create, maintain, and manage multiple databases for sales, operations, marketing, and reporting. • Clean, validate, and structure raw data from different sources. • Identify incorrect, duplicate, or irrelevant data and fix or flag it. • Ensure data accuracy, consistency, and reliability. • Excel & Reporting: Work extensively on Excel using advanced formulas (VLOOKUP/XLOOKUP, INDEX-MATCH, IF, COUNTIFS, SUMIFS, nested formulas). • Create pivot tables, dashboards, and structured reports. • Handle large datasets without breaking file logic. • Build automated templates for reporting and tracking. • Business Thinking: Understand what data is actually useful for business decisions. • Translate raw numbers into clear business insights. • Support leadership with data needed for strategy, performance tracking, and forecasting. • Ask the right questions when data does not make sense. • Database & Systems: Handle data from CRMs, spreadsheets, automation tools, and internal systems. • Maintain structured databases with clear naming, logic, and documentation. • Support automation and reporting teams with correct datasets.

• Administer and maintain all major business platforms, including but not limited to: HubSpot CRM, Ticketing, Content Management and Marketing tools • Integrate and optimize AI-driven tools (e.g., AI assistants, predictive analytics, chatbots) within our software platforms. • Provide onboarding, training, and ongoing support to internal business end users. • Create clear documentation, SOPs, and knowledge base articles for platform use and workflows.

• Service coordination & technical support • Planning and managing the service calendar for field and workshop jobs • Building and maintaining strong customer relationships — including follow-up support • Liaising with channel partners and Area Sales Managers regarding service activities • Coordinating with service technicians and ensuring all documentation (reports, invoices, etc.) is submitted on time • Documentation & administration • Creating, maintaining, and closing service tickets • Maintaining a local record of activities not captured in the system (e.g., commissioning, maintenance)

• Maintain and administer the service schedule for both field and in-house service jobs. • Build and sustain strong relationships with customers, ensuring expectations are met and providing post-service follow-up. • Communicate regularly with Channel Partners and Area Sales Managers regarding service activities in their territories. • Coordinate with service technicians to ensure timely submission of service documentation (invoices, reports, etc.). • Generate, maintain, and close service tickets accurately. • Keep a local log of service activities not captured by system reports (e.g., actuator commissioning, preventive maintenance). • Ensure all service documentation is stored in a centralized, accessible location on the server.