• Manage the contracting lifecycle for AI software solutions in Health and Human Services (HHS) sector • Review and edit NDAs, MSAs, BAAs, and Vendor Agreements against Lyssn’s contracts negotiation playbook • Identify non-standard terms and escalate high-risk clauses to outside counsel when necessary • Serve as the primary point of contact for contract negotiations • Oversee the full contract lifecycle from proposal to signature • Organize and track responses to RFPs and RFQs • Manage Business Associate Agreements (BAAs) and ensure contracts align with HIPAA and data privacy standards • Maintain Lyssn’s status and registration with various state and local procurement portals • Partner with Sales team to draft and negotiate contracts • Ensure contract billing terms are accurately communicated to Finance • Refine and enhance Lyssn’s contracts playbook to streamline redlines

• Execute hands-on payer contracting and credentialing support for behavioral health and substance use disorder providers, including research, sequencing, payer selection, and application strategy by state and level of care. • Conduct detailed billing compliance and reimbursement reviews to validate that services, codes, modifiers, units, and rates align with behavioral health payer rules, Medicaid state plans, and managed care organization requirements. • Serve as an internal subject-matter expert on behavioral health reimbursement, including PHP, IOP, OP, MAT, and related services across Medicaid and commercial payers. • Perform deep payer and regulatory research, including Medicaid state plans, managed care contracts, utilization guidelines, and commercial payer manuals, translating findings into clear internal guidance and client-ready analysis. • Develop payer-focused reports, reimbursement analyses, and BI outputs that reflect actual payer methodologies rather than assumed or modeled rates. • Build and maintain internal payer intelligence tools, including reimbursement matrices, payer summaries, credentialing trackers, and contracting reference materials specific to behavioral health. • Support payer relations and audit preparedness by developing documentation, financial analysis, and regulatory interpretation to support payer inquiries, audits, and contract discussions. • Partner with leadership on payer mix strategy, revenue integrity risk identification, and market entry analysis for behavioral health programs.

• Lead and develop the SMB sales team to achieve revenue and growth targets • Create and execute sales strategies tailored to the SMB market • Manage sales pipelines, forecasts, and performance metrics • Support team members with coaching, ride-alongs, and deal guidance • Identify and pursue new SMB opportunities within Race Communications’ service areas • Build and maintain strong relationships with local business communities • Develop territory plans and outreach strategies to expand market presence • Collaborate with Marketing to align campaigns with SMB customer needs • Ensure high levels of customer satisfaction and retention among SMB accounts • Address escalated customer issues and coordinate solutions across teams • Oversee onboarding of new SMB clients to ensure smooth service activation • Partner with Operations, Engineering, and Customer Support to ensure timely service delivery • Analyze sales data, trends, and KPIs to guide strategy and adjust team direction • Provide regular performance reports to leadership • Contribute to annual business planning and market expansion strategies

• Lead and oversee the work of consulting teams to ensure successful project execution. • Ensure best practices are applied in shaping the vision, strategy, and implementation of Epicor’s professional services. • Evaluate the profitability and risks of each engagement, recommending solutions that meet client needs while maximizing profitability and minimizing project risks. • Track and communicate key business metrics, including utilization, revenue generation, client responsiveness, satisfaction (Net Promoter Score), and employee development. • Act as the primary escalation point for professional services and implementation issues at a senior level. • Collaborate within Epicor to ensure professional services operations are in alignment with company objectives and client expectations. • Guide and mentor team members to ensure on-time, on-budget project delivery, while maintaining the team's chargeability. • Participate in high-level status meetings at client sites, including Stage Reviews and Kickoffs. • Influence pre-sales activities such as presentations, services planning, proposal preparation, and work planning. • Create and manage career development plans for consultants, tracking their progress and completion.