Role Description Reporting to the Director of Clinical Operations & Strategy, the Senior Manager, Clinical Operations & Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. This is a build-and-run role where you will: - Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin. - Drive “top of license” and care model optimization workstreams. - Identify and execute operational levers that enhance leader span of control and reduce friction. - Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time. - Create the operating cadence for Clinical Operations strategic priorities. - Implement incident management + problem management to reduce repeat issues. - Develop “program health” mechanisms for proactive management. - Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans. - Drive cross-functional alignment with Product and Clinical Operations partners. - Anticipate risks early and unblock relentlessly. - Define and core impactful KPIs that matter. - Build and socialize executive-ready narratives that communicate progress, risks, and expected impact. - Coach partners on operational rigor. Qualifications - 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups. - Strong “operator” DNA with the ability to design and implement plans. - Demonstrated ownership of outcome metrics. - Excellent program leadership skills. - Systems thinking with the ability to build scalable mechanisms. - Exceptional communication skills. - Comfort with ambiguity and high standards. - Experience in clinical operations or complex, high-volume service environments is preferred. - Experience partnering closely with Product/Engineering is preferred. - Familiarity with change management and rollout design is preferred. Requirements - Strong analytical and problem-solving skills. - Ability to work in a fast-paced, dynamic environment. - Proven track record of shipping cross-functional programs into real operations. Benefits - Health, Dental, Vision benefits start on your first day. - Employer sponsored 401(k) match of up to 2% for retirement planning. - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers. - Competitive paid time off policies including vacation, sick leave, and company holidays. - Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure. - Access to Noom, a weight management program. - Access to fertility care support through Carrot, including $4,000 reimbursement for related expenses. - Access to Wellhub for fitness, mindfulness, nutrition, and sleep options. - Access to BrightHorizons for sponsored child care, back-up care, and elder care. - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is designed for a strategic consultant who thrives at the intersection of enterprise transformation and technology advisory. Rather than focusing on system implementation, you will guide organizations through complex ERP-related decisions, helping them shape vision, assess readiness, and align technology investments with mission-driven outcomes. You will work closely with executive stakeholders to develop transformation roadmaps, facilitate alignment, and drive organizational change. The position offers the opportunity to influence enterprise-wide modernization initiatives across sectors such as education, nonprofit, healthcare, and public services. If you bring ERP expertise but are motivated by big-picture strategy and meaningful impact, this role provides both intellectual challenge and mission alignment. - Lead high-impact strategic engagements across enterprise transformation, IT modernization, and organizational design initiatives. - Conduct ERP readiness assessments and develop actionable roadmaps that align technology strategy with broader business objectives. - Advise executive leaders on ERP-related decisions, platform evaluations, and long-term transformation planning. - Facilitate stakeholder workshops, executive briefings, and discovery sessions to drive alignment and consensus. - Collaborate with implementation and analytics teams to ensure strategic coherence across transformation efforts. - Develop business cases, strategic frameworks, and recommendations that support informed technology investments. - Contribute to internal practice development, including methodology refinement, thought leadership, and capability building. Qualifications - 6–10 years of experience in strategy consulting, including exposure to ERP advisory projects such as readiness assessments, system selection, or enterprise transformation initiatives. - Strategic experience with platforms such as Workday or Oracle, with demonstrated involvement in at least one functional area (e.g., Finance, HCM). - Strong analytical skills with the ability to synthesize complex information into clear, executive-ready recommendations. - Experience working with mission-driven organizations such as higher education, nonprofit, healthcare, or public sector entities (preferred). - Proven ability to independently lead client engagements while collaborating effectively across teams. - Bachelor’s degree required; advanced degree or certifications (e.g., PMP, Prosci, ERP-related credentials) are a plus. - Excellent communication, facilitation, and stakeholder management skills. Benefits - Competitive salary range of $150,000 – $175,000 USD, based on experience and qualifications - Eligibility for annual discretionary bonus - Comprehensive medical, dental, and vision coverage starting on day one - HSA and FSA accounts, life and disability insurance, fertility and family planning benefits - Employee assistance and discount programs - 11 paid federal holidays and flexible unlimited time off (UTO) - Generous 401(k) matching with immediate vesting - Flexible career paths with opportunities for advancement and mobility - Inclusive and supportive work culture that values professional growth and wellbeing

• Own and cultivate relationships with clients • Leverage product expertise to drive value and engagement • Become a trusted resource for clients • Advocate for client needs across departments • Manage commercial strategy and develop rapport with decision-makers • Partner with cross-functional teams to execute account strategy • Identify upsell opportunities • Contribute to best practices in the Corporate team

Salary Range: $125,000 - $150,000 Job Posting End Date: March 17th 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? • Experience with state filing development. • Demonstrated ability to develop collaborative relationships. • Strong analytical thinking and problem-solving skills. • Strong project management skills and experience managing large scale projects. • Excellent written and verbal communication skills. • A minimum of 5 years of Product related Experience in Group ADAAA/Workplace Accommodations, Unpaid State and Federal Leaves and Statutory Paid Family and Medical Leaves. • Preferred Experience in Voluntary PFL and/or Insured Paid Parental Leave Products. Education & Experience Required - Bachelor's Degree Business Management or a related field - 8+ years of job related experience with 5+ years of product management experience. Or an equivalent combination of education and experience Principal Duties & Responsibilities • Leads the team to deliver the products needed within the coverage strategy of the Line of Business (LoB) as originally developed • Manages the Product Development and Management process from beginning to end, serving as a trusted advisor between Product, Underwriting, Corporate Law, Claims Legal, Regulatory Affairs and the Business Units (BU) and other Service Support Units • May act as project manager for larger projects; leads the development of detailed work plans, schedules, resource plans, and status reports • Understands and facilitates implementation of the Product Strategy • Oversees projects from original concept through final implementation within the Product Development/Management Process Scope • In collaboration with others, translates product specifications to fit technology and systems • Ensures that all assigned projects are completed within agreed-upon time frames • Participates in the development, implementation, and institutionalization of standard practices around project execution and change management • Recommends changes to policies, systems, products/ services to leaders • Ensures required documentation, implementation activities, and communications are completed for established policies, procedures and operating standards related to assigned products and other related solutions • Regularly monitors and evaluates activities to identify potential risks and issues of noncompliance • Participates or may lead risk assessments for assigned products and escalates potential issues to higher management • Performs other related duties as required Total Rewards The salary range for this job is $125,000 to $150,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.