The employee will serve as the Supervisory Management and Program Analyst, located in the Technology and Innovation and Department in Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities Major duties include but are not limited to: - Make and/or approve selections for subordinate supervisory and non-supervisory positions - Evaluate subordinate supervisors and serves as the reviewing official on evaluations of non-supervisory employees rated by them - Conduct analytical quality reviews and final product reviews of work performed by subordinates - Delegate subordinates to direct, oversee and coordinate the projects and workload within the areas supervised - Collaborate with technology and innovation to advise senior management on operational program management issues, to include technology products and procedures - Implement innovative technical solutions to ensure the program is a world class leader in suicide prevention and crisis intervention - Recommend project changes on technology platforms for phone, text, chat, data analysis, documentation analysis and data storage to ensure products and services best meet organizational needs - Analyze new or modified legislation, guidelines or policies to determine impact on technological and clinically informed programming - Develop performance and program goals, including identifying new program lines and evolving service delivery methods, to provide the most up o date, evidence-informed crisis intervention services - Provide program guidance, conformance with criteria, and compliance with policies and procedures - Serve as a representative in planning, programming, and review with customers to ascertain operational requirements and plans. - Incorporate work processes, knowledge management for crisis lines/call centers, and reporting systems to ensure accuracy - Finds and implements ways to eliminate or reduce significant bottlenecks and barriers to production/efficiency, promotes team building, and improves business practices - Prepares design and program data for special studies, various presentations, and other similar purposes - Evaluate the effectiveness of the program to solve issues which directly affect the accomplishment of the principal program goals and objectives - Examine operations, procedures, and data to develop and implement new strategies and policies Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Supervisory Management & Program Analyst/PD429370 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position Education Requirements There is no educational substitution at this grade level. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 4/5 of the following examples of specialized experience: Employing a variety of analytical and strategic methods to assess and improve processes and systems of crisis management or suicide prevention programs; Negotiating, coordinating, educating, or collaborating with internal and external stakeholders with varying and competing agendas; Analyzing new technologies and systems redesign for adaptation to a large-scale operation; Consolidate data, information, and resources for large-scale multifaceted projects for presentation papers and program recommendations; Conducting comparative studies on existing concepts and processes in private and public sectors and implementing findings. You will be rated on the following Competencies for this position: - Technical Competence - Technology Management - Leadership - Critical Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The VISN Clinical Contact Center (CCC) Pharmacy Program Manager works independently under the VISN CCC Director or designee and is responsible for the oversight of the pharmacy services within the VISN CCC. The VISN CCC Pharmacy Program Manager functions as part of the VISN CCC leadership team to accomplish the VA's mission, vision, and goals. Responsibilities The VISN CCC Pharmacy Program Manager is responsible for the overall activities of pharmacists, pharmacy technicians, and unit support staff. - Prepares projections and justifications for budget, personnel/workload, equipment and space requirements consistent with the continuously expanding services and roles of pharmacy. - Oversees and manages the work of the VISN CCC Pharmacy Service Supervisor(s) and support staff to include review of leave requests, completion of job performance evaluations and competencies. - Serves as a liaison between the VISN CCC Pharmacy Service, VISN CCC, VISN Leadership and the VISN Board of Directors or other governance structure. - Presents reports and justifies requests to the VISN CCC Director, VISN CCC governance structure, VISN Pharmacy Executives and/or facilities serviced by the VISN CCC. - Utilizes various techniques to eliminate waste in work processes with the goal of meeting established performance metrics. - Performs quality control and facilitates performance improvement of pharmacy staffs work. - Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service. - Promotes employee professional development through continuing education programs. - Assures that implementation of goals and projects set by the members of the management team and support staff are appropriate and carried out timely. - Participates as preceptor of pharmacy students and residents for education pertaining to administrative issues and customer service, when applicable. - Exhibits courtesy, cooperation, and respect in personal, telephone, and written interactions with Veterans, visitors, and staff. - Adheres to secure processes by not allowing unauthorized access to the VISN CCC, patient records, or the medical center computer system. - Responds to customer inquiries in a helpful and timely fashion. Work Schedule: Monday - Friday, 7am - 3:30pm PST Virtual: This is a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Education Requirements Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: - United States Citizenship: Be a Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: Pharmacists must be proficient in spoken and written English. - Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: http://www.acpe-accredit.org/. (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT). - Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Pharmacist GS-14 (VISN Program Manager) - Experience: In addition to the GS-13 requirements, must have 1 year of experience equivalent to the next lower grade level. - Demonstrated KSAs: Pharmacists assigned to this position must demonstrate the following knowledge, skills and abilities (KSAs): - Skill in persuading others and gaining cooperation to accomplish goals. - Ability to effectively communicate orally and in writing regarding complex clinical and technical issues. - Skill in utilizing regulatory and quality standards to develop and implement operational programs. - Skill in managing multiple people or programs. - Skill in utilizing available resources to support the mission and goals of the organization. Preferred Experience: Minimum 2 years VA Health Connect Clinical Contact Center experience.

About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description The Case Manager will be primarily remote. The individual employed in this position will be responsible for reviewing all Workers’ Compensation cases seen at Summit Health Multispecialty, evaluating appropriate medical treatment of injured employees with the goal of optimum medical improvement. In addition, this individual will be responsible for spearheading communication among all Workers’ Compensation case stakeholders (patient, provider, adjuster/nurse manager, employers, etc.) to effectively manage recovery and return-to-work optimization of all work-related injuries. Duties and Responsibilities: The primary duties and responsibilities of the Workers’ Compensation Nurse Case Manager are: - Assess and analyze injured workers’ medical reports — comparing to evidence-based treatment guidelines, ensuring disability status is supported by diagnosis, work status/restrictions/treatment plan are appropriate, and documentation is correct/complete. - Access database to reference employer accounts’ modified duty policies and ensure medical reports are communicated and meet client specifications. - Transmit employee post injury report information to employers via email. - Communicate with patients in a professional and courteous fashion when needed to discuss changes in work status, restrictions, and treatment plans. - Maintain productivity on assigned caseloads, which may vary in numbers and/or by state jurisdiction. - Work with treating physician regarding cases that may need attention or require amendment to ensure appropriate handling and consideration of modified duty is applied to facilitate return-to-work. - Manage communication (calls, emails) to patients, employers, adjusters and/or nurse case managers regarding any amendments made to case diagnosis, treatment and/or lost time from work. - Respond to inquiries from employers, adjusters/nurse case managers and patients for documentation or information on Workers’ Compensation cases. - Learn and be proficient in rules that govern HIPAA and release of medical records to patients, employers, payers, and providers. - Collaborate with centralized Workers’ Compensation Teams, Occupational Health Support Teams, Sales Team, Clinical Operations Teams, Revenue Cycle Teams and Medical Records Teams to resolve issues and ensure the highest level of customer satisfaction. Qualifications: A candidate’s qualifications will include: - Graduate of an accredited school of nursing and possess a current RN license, Bachelors of Nursing preferred - Workers’ Compensation case management experience preferred - Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines. - Must understand Multispecialty terminology and recognize orthopedic diagnoses and diagnostic testing terminology - Excellent verbal and written communication skills - Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines - Experience in the following systems preferred: athenaNet (EMR), Salesforce (CRM) - Experience working in Microsoft Excel - Ability to work in a fast-paced, ever-changing environment - High attention to detail - Customer orientation and ability to adapt/respond to different types of characters - Ability to remain professional and courteous with customers at all times - Works well independently and in a team environment - Certified Case Manager (CCM) certification a plus - Bilingual in Spanish a plus Additional Information: - The Case Manager will report directly to the Senior Manager, Employer Concierge Services who may modify these responsibilities and activities to suit the needs of the goals behind the Workers’ Compensation program. - Available to work 8-hour shifts between 9am-5pm Mondays-Fridays. Direct Reports: - None This is an non-exempt position. The base compensation range for this role is $30.00 - $35.00/hr . Compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

POSITION SUMMARY This corporate position serves as a mid to senior level environmental services professional in a key role to provide environmental guidance, training, and technical advisory support to USG Manufacturing operations, business units and other corporate departments such as engineering, legal, strategy, real estate, sourcing, innovation center, and safety. The goal of this position is to ensure alignment with the corporation’s objectives to minimize liabilities while managing risk and sustaining environmental regulatory compliance. This position includes responsibilities for project oversight of strategic environmental reserves and capital projects, and leadership in implementing corporate and departmental environmental priorities. Position requires proactive engagement and managing productive relationships with internal contacts and outside contractors, consultants, attorneys, responsible parties and regulatory agencies. Position is based in the Chicago corporate office, with remote work opportunities available according to company policy. Key aspects of the position cover project management skills, strategic technical planning and guidance to environmental project staff. This is a “hands on” position that will involve assigned projects as well as directing additional professional resources. This position requires technical competency with the ability to provide guidance and general support across all environmental media (air, water, waste, and land) with a focus on air permitting. KEY ACCOUNTABILITIES AND RESPONSIBILITIES Regulatory Compliance Accountability · Ensure environmental and regulatory compliance on all USG projects managed. · Assist in the development and implementation of environmental guidance information and tools in alignment with applicable regulations and internal company requirements. · Serve as an internal environmental (multi-media) professional providing USG facilities and management with compliance, technical, and operational guidance in all facets of the business (operational, due diligence, transactional, and closure/divestiture). · Lead assigned multi-media environmental audits of USG manufacturing facilities including preparation of audits reports and supporting the facilities in implementing corrective actions based on audit findings. · Evaluate new raw materials for environmental impacts and provide recommendations of the environmental requirements for material use including impact on permitting and regulatory reporting. Manufacturing Support · Provide guidance to USG Engineering and Manufacturing regarding environmental permits required for new and modified manufacturing operations. Assist in obtaining and reviewing required permits. · Assist in negotiations with Federal, State and local regulatory agencies for the resolution of non-compliance matters or agreed orders, permitting challenges, agency inspections and remediation cleanup to obtain no further action or return to compliance. · Provide web based and in person compliance training and oversight to corporate departments and plant management as assigned. · Participation in sustainability efforts or initiatives at USG that would result in demonstrable reductions in pollution, waste, energy, or water usage via resource conservation efforts and alternative technologies development. · Manage remediation and/or environmental closure activities associated with historic USG manufacturing locations. Fiduciary Responsibility · Oversee and control spending by internal and external resources on assigned environmental projects. · Accountable for the expenditure of significant dollars by internal and external environmental professionals and attorneys. KEY QUALIFICATIONS Education · Bachelor’s degree (Engineering or Sciences strongly preferred). Years of Experience · Minimum of 10-15 years of escalating professional experience within the manufacturing industry and possibly environmental consulting including 5+ years of professional management experience. (Environmental and project management experience preferred). Required Skills · Capable of promoting a high level of safety performance and teamwork. · Excellent communication skills: highly articulate, clear speaking and writing skills. · Self-motivated with strong work ethic and business savvy. · Effective problem solving, decision quality and timely decision making. · Proven track record in effectively managing technical and professional people. Ability to effectively coordinate and manage teams across cross-functional departments with excellent interpersonal skills. · Environmental competency with the ability to provide guidance and support covering all environmental media (air, water, waste, and land) with a focus on air permitting. · Technically knowledgeable of environmental regulations and requirements (state, federal, and possibly international such as Canada and Latin America). · Key computer skills include managing documents, creating spreadsheets, designing presentations, and using collaboration tools like Teams. · Ability to work without supervision, at times remotely and on confidential projects. · Ability to work in, maintain, and build upon an effective team environment. · Applicable work experience in the operations of a manufacturing plant. · Position requires the ability to travel up to 25%. Preferred Skills · Proficient in several business disciplines including management, strategy, manufacturing, and accounting. · Knowledgeable in the development and delivery of environmental training programs. · Previous environmental consulting experience. Rate of pay may be adjusted based on the qualifications and experience of the candidate. USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period. Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays. Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today. EOE including disability/veteran