The Redesign Group is a global technology solutions consulting firm helping organizations modernize, secure, and scale their IT infrastructure. We are expanding our Strategic Accounts team and seeking Account Systems Engineers (ASEs) to own and develop deep technical relationships with our most strategic customers. As an ASE you will be a trusted technical advisor, responsible for understanding customer environments, crafting tailored multi-vendor solutions, and driving long-term customer success and expansion. This high-impact, customer-facing technical role is ideal for someone who prefers to go deep with a small set of key accounts rather than managing a high-volume transactional sales pipeline. What You’ll Do Act as the technical owner for ~5–10 strategic accounts in your region, building deep trust with customer engineers and architects. Spend significant time with customers (on-site and virtual) to understand business objectives, technical environments, challenges, and long-term goals. - Assess customer needs and translate them into tailored multi-vendor infrastructure architectures across servers, storage, networking, virtualization, cloud, and software solutions. - Package, propose, and present compelling end-to-end solutions that clearly address customer challenges and support their transformation roadmap. - Partner closely with field sales, Solutions Architects, Solution Consultants, OEM presales engineers, and services teams to craft winning proposals and support bid cycles. - Lead discovery sessions, technical demonstrations, proof-of-concepts (POCs), and technical workshops with customer stakeholders. - Develop and maintain detailed account documentation, architecture diagrams, roadmaps, and action plans to ensure continuity and shared understanding across the account team. - Proactively identify expansion opportunities within existing accounts and help drive account growth, aligned with land-and-expand / 100% wallet share strategy. - Coordinate technical support, implementation details, and acceleration of sales cycles when needed. - Dedicate recurring time each week to training and certification to stay current with technologies customers rely on. - Contribute field feedback and insights to internal teams to help shape offerings, best practices, and engagement models for strategic accounts. What Success Looks Like - You become the go-to technical advisor for your strategic accounts, building strong, trusted relationships. - You design and deliver high-impact technical proposals that directly influence and grow revenue opportunities. - Your technical credibility influences customer direction and internal teams’ positioning and strategy. - You consistently identify and drive expansion opportunities within existing accounts. Typical Qualifications Essential Skills & Experience - Proven pre-sales, consulting, or technical account experience supporting enterprise IT solutions. - Strong understanding of enterprise technologies including servers, storage, networking, virtualization, and cloud. - Ability to interpret business and technical needs and translate them into clear, compelling architectures. - Exceptional communication skills with the ability to present to both technical and executive audiences. - Comfortable working collaboratively in a matrixed environment with sales, engineering, and services partners. Desirable - Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience. - Industry certifications relevant to infrastructure technologies (e.g., networking, cloud, storage).

TITLE: Business Systems Analyst II STATUS: Exempt REPORTS TO: Dir – Enterprise Cores and Applications DEPARTMENT: Enterprise Platforms JOB CODE: 11157 PAY GRADE: 18S PAY SCALE: $84,400.00 - $95,000.00 Annually GENERAL DESCRIPTION: The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. - Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Provide high-quality analytical system solutions for key stakeholders. - Identifies software functional gaps and opportunities of improvement. - Collaborates with product owners to create product backlog by using Agile practices. - Creates user stories with relevant acceptance criteria. - Participates with the implementation of projects as technical subject matter expert from beginning to completion. - Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. - Supports Agile practices and encourages the improvement of service. - Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. - Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. - Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. - Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. - Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. - Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. - Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. - Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. - Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. - Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. - Understanding of Agile based development practices. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. - Makes sound decisions in the absence of detailed instructions. - Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. - Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: All Credit Union Staff - EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: - EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. - EXPERIENCE: Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. - KNOWLEDGE/SKILLS: - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. - Excellent oral communication, presentation and technical writing skills. - Strong research, technical analysis, planning and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. - Ability to analyze and document complex technical business processes. - Ability to make observations, examinations, evaluations and recommendations. - Ability to execute projects and direct team members to implement system upgrades and enhancements. - Strong PC skills. PHYSICAL REQUIREMENTS: - Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. - Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES/CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

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• Work directly on live Digital Twin deployment projects as a Deployment and Activation Coordinator • Use industry knowledge and understanding of building systems to support the collation, review and processing of multiple disparate datasets to build Digital Twins to deliver customer value through Willow’s product capabilities and Activate Technology • Assist with the deployment of robust and reliable integrations alongside both internal and external teams • Ensure respective Manager of Deployment and Integrations is informed on progress, issues, risks and blockers on a daily basis to enable accurate deliverable management • Report to the Manager of Software and Integrations and will work closely with the appropriate Account Manager • Support coordination internally and externally as required to develop efficient solutions to achieve common goals in conjunction with respective project team • Engage with Willow’s Product and Engineering team to improve product capabilities and roadmap • Able to multi-task and effectively prioritize workload independently • Adaptable and open to new ideas or ways to present solutions and approach problems for continuous improvement • Contribute to deployment documentation to capture improved processes, lessons learned and how-to guidance.