Position Overview The Help Desk II Technician serves as an escalation point for complex support tickets, providing advanced troubleshooting and technical leadership within the help desk team. This role involves managing tickets end-to-end, implementing technical solutions, and mentoring junior technicians. You will work across diverse client environments to ensure operational stability and high service quality. Key Responsibilities: - Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues. - Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations. - Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems. - Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able. - Document technical processes and knowledge base articles for internal use. - Collaborate with infrastructure and project teams to assist with deployments and server upgrades. - Perform proactive system monitoring and maintenance to ensure uptime and performance. - Communicate technical solutions clearly to clients and team members. Qualifications & Skills: - Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services. - Experience with ticket triage, prioritization, and root cause analysis in an MSP setting. - Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.). - Strong communication, customer service, and mentoring abilities. - Ability to manage multiple client environments and competing priorities effectively. - Security-first mindset with focus on compliance and best practices. Education & Experience: - Bachelor’s degree in Information Systems, Computer Science, or related discipline preferred. - 3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment. - Experience supporting Microsoft 365, Intune, and MFA. - Certifications such as CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent preferred. Work Environment: - Fast-paced, collaborative MSP culture with opportunities to expand into project work or system administration. - Exposure to enterprise-grade tools and clients across multiple industries. Benefits: - Competitive salary commensurate with experience - Comprehensive benefits package including health, dental, and vision insurance. - 401(k) retirement plan with company match - Unlimited PTO and holidays - Professional development opportunities With an uptick in recruiting related spam activity across the industry, please note that only official Harbor IT recruiters — Elizabeth Joncas or Micah Ralph — will contact candidates regarding next steps in our hiring process. Please be vigilant and use caution if you receive messages claiming to represent Harbor IT from any other individual, email address, or platform. We will never request payment, financial information, or personal banking details during the recruiting process. If you are ever unsure whether a communication is legitimate, please contact us directly to verify before responding

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing formulary and utilization strategies, data analysis, and collaboration with internal and external stakeholders. - Formulary & Utilization Management - Strategy Development: Design clinically sound UM tools and client-specific solutions to support cost-effective formulary structures. - Maintenance & QA: Maintain the accuracy of drug formularies across all platforms through rigorous testing and quality assurance. - Clinical & Financial Review: Evaluate new drug products and drug classes to recommend positioning based on rebate compliance, market trends, and clinical evidence. - Data Analysis & Insights - Claims Analysis: Audit claims data to identify cost-savings opportunities and trends that require clinical intervention. - Strategic Optimization: Translate data into actionable insights to enhance formulary performance and reduce healthcare costs. - Pipeline & P&T Committee Support - Pipeline Evaluation: Monitor and assess the potential formulary impact of upcoming drug pipelines. - Committee Coordination: Lead activities for the Pharmacy & Therapeutics (P&T) committee, including preparing drug reviews and executing formulary updates. - Collaboration & Communication - Internal SME: Act as the primary clinical expert for internal operations, implementation teams, and external partners. - Content Creation: Develop and update clinical marketing materials and formulary communications for diverse stakeholders. Qualifications - Doctor of Pharmacy (PharmD) required. - Minimum of 2 years in managed care or PBM (with a focus on formulary/operations) OR completion of a managed care residency. - Proven knowledge of pharmacy benefit management (PBM) practices, including UM and clinical program design. - Expertise in Medispan drug file systems and advanced MS Office skills (specifically Excel and Access). - Ability to prioritize multiple high-stakes tasks in a fast-paced, evolving corporate environment. - Exceptional interpersonal, written, and verbal communication skills. - Strong critical thinking skills with the ability to exercise independent judgment when solving complex problems. Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance. - Flexible Spending Benefits. - 401(k) Retirement Savings Program. - Short-term and long-term disability. - Discretionary Paid Time Off. - Paid Company Holidays. - Wellness Benefits. - Commuter Benefits. - Paid Parental Leave benefits. - Employee Assistance Program (EAP). - Well-stocked kitchen in office locations. - Professional development and training opportunities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you’ll play a critical part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and driving timely collections. This is a hands-on, detail-oriented position that sits at the intersection of accounting, customer service, and sales collaboration. - Manage a portfolio of customer accounts, focusing on timely collections and delinquency reduction (DSO) - Conduct collection calls and written correspondence in a goal-oriented, high-volume environment - Provide responsive customer service related to billing inquiries, short payments, disputes, and account discrepancies - Monitor and maintain assigned accounts, including adjustments, reconciliations, and small balance write-offs - Partner closely with Sales and, when needed, senior leadership to accelerate the resolution of past-due accounts - Maintain accurate and up-to-date account postings for checks, ACH, wire, and credit card payments - Research and resolve unapplied cash and payment discrepancies - Process debit and credit memos as needed to ensure accurate account balances - Retrieve and process mail from the company PO Box and complete manual bank deposits as required - Manually process credit card payments through third-party systems when necessary - Manage customer billing and payment activity within customer portals - Document account activity clearly and consistently to support internal reporting and collaboration Qualifications - Minimum of 2 years of accounts receivable and collections experience - Associate degree in Accounting or related field preferred - Strong attention to detail with the ability to manage multiple priorities - Solid customer service and communication skills, including professional collections conversations - Ability to collaborate effectively with sales and internal partners - Working knowledge of accounting and ERP/manufacturing systems - Proficiency with basic financial calculations, including percentages, ratios, and reconciliations - Comfortable working independently while contributing positively to a team environment Benefits - Competitive hourly rate ranging from $28 to $35 per hour - Comprehensive health coverage with multiple plan options (CDHP and PPO) - Company-paid life and disability insurance, 401(k) with company match, and supplemental insurance options - Generous time off including PTO, paid holidays, parental leave, and compassionate care leave - Wellness and support programs including EAP resources, wellness incentives, and telehealth - Additional benefits such as dental and vision coverage, FSAs/HSAs with company contributions, pet insurance, legal services, and identity theft protection - A people-first culture that values collaboration, accountability, and long-term growth

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an experienced Sr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The person should be familiar with the fundamentals of cybersecurity, specifically email phishing. The role will involve providing general IT and desktop support, system access and application support, and asset and endpoint management. Additionally, the Sr. IT Specialist will supervise a team of IT specialists and manage the daily operations for the department. - Implement and maintain enterprise identity and access management solutions across Okta, Azure AD, and Google Workspace - Manage and optimize endpoint deployment and lifecycle management for Apple and Windows devices using Kandji and other tools - Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience - Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems - Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture - Document processes, procedures, and system configurations in Notion - Collaborate with cross-functional teams via Slack and other communication platforms - Participate in on-call rotation for critical infrastructure support - Ensure compliance with security policies and industry best practices - Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom) - Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology - Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security - Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows - Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls - Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance - Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third-party vendors - Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations Qualifications - 1–2 years supervising IT professionals - Identity & Access Management (3+ years) - Okta identity and access management platform - 1Password enterprise password management - Azure Active Directory/Entra ID - Microsoft Azure cloud services and administration - Endpoint Management (3+ years) - Kandji MDM for macOS device management - Apple hardware support and deployment (macOS, iOS) - Windows hardware support and deployment - TSM & Automation (3+ years) - Jira and Jira Service Desk administration and workflow design - Zapier automation and integration development - Collaboration & Productivity Tools (3+ years) - Slack workspace administration and integration management - Notion workspace administration and knowledge management - Google Workspace administration and security controls - Google Workspace collaboration tools (Drive, Docs, Meet, etc.) - Office 365/Microsoft 365 administration - AI & Emerging Technologies (2+ years) - Claude AI implementation and integration - Google Gemini AI tools and integration Requirements - Strong expertise in macOS and Windows operating systems - Experience managing Microsoft Azure cloud services - Solid understanding of networking fundamentals (VPN, connectivity, authentication) - Experience with enterprise security tools (CrowdStrike, Datadog) - Strong documentation and knowledge management discipline Soft Skills - Excellent analytical and problem-solving skills - Strong communication and stakeholder management abilities - Ability to thrive in a fast-paced, high-growth environment - Continuous learner mindset with focus on innovation Benefits - Competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements - Flexible work options, including permanent work-from-home setup for those outside Baguio City and a hybrid work model for those within Baguio - Flexible vacation and sick leaves to prioritize well-being - Opportunities for growth and career advancement