Role Description Cross Company is seeking a self-motivated and competitive individual to join our team as an Account Manager. This individual's mission is to develop new business and support existing business within central Tennessee. This associate will work in a remote capacity, ideally residing in or around Nashville, TN. They will communicate to customers and prospects the different aspects and capabilities of Cross Company. The Process Solutions group provides engineering services such as: - Systems integration - Sales of instruments & valves - Services including calibration and start-up and commissioning Cross Company offers paid training for Account Managers which includes learning from a world-class service team, Sales Representatives who have had success, as well as outside specialists. This is the perfect opportunity for someone passionate about starting their career in sales! Qualifications - 3 years industry-related experience - College degree required Requirements - Meet annual sales goals as established by the Sales Manager - Grow overall sales and income at existing customers - Develop new business opportunities with prospects - Develop strong relationships with all assigned customers - Maintain CRM for current customers and potential prospects - Track quote opportunities through the sales funnel & communicate to the Manager - Maintain superior technical knowledge - Attend factory training as needed - Incorporate Account Manager role into Cross PSG team selling approach - Communicate all significant customer and supplier issues to the Sales Manager - Maintain an updated and accurate customer contact list - Update open quotes and keep Manager informed of customer sale related activity - Gain proficiency in CRM to assist Company strategy for customer growth - Have strong knowledge of your competition - Increase Service sales for flow measurement start-up and commissioning - Promote Valve Automation capabilities for customer applications - Contribute to the Cross Company content creation process - Complete any other duties as assigned by the Sales Manager Benefits - Protected Territory - Paid training - Cell phone reimbursement - Employee stock ownership program - Competitive benefits package including medical, vision, dental, and 401k plan Knowledge Required - Business acumen to advance organization goals - Excellent problem solving skills - Outstanding product expertise for each Instrumentation Group technology - Provide advanced application knowledge for customer troubleshooting and solutions - Able to meet technical expertise levels - Recognize major features, advantages, and benefits of Instrumentation Group products Required Competencies - Interpersonal Savvy - builds relationships and relates openly with diverse groups of people - Communicates Effectively - follows through with attention to detail - Builds Networks - ability to work well with broad spectrum of personality types - Action Oriented - readily takes action on challenges with energy and enthusiasm - Servant Leadership - team player who can influence and inspire co-workers - Drives Results - self-motivated individual with track record of exceeding objectives - Customer focused – gains insight into customer needs - Resilient – confident and focused under pressure - Functional/Technical – possesses required skill set to do his/her job at high level of accomplishment Physical and Mental Requirements - Physical ability to navigate and visit industrial process environments - Physical ability to drive long distances - Overnight travel is possible - Public speaking in small or large group settings

• Serve as the day-to-day lead and primary point of contact for university partners • Manage all regular communication and foster high-level partner satisfaction • Lead the daily execution of project plans • Develop and manage annual marketing and enrollment budgets • Maintain a deep understanding of the evolving online higher education landscape • Act as the liaison between university contacts and internal teams • Lead comprehensive term business reviews • Monitor multi-channel performance • Serve as the primary escalation point for partner concerns • Support the Managing Director in the contract renewal and SOW process • Work with cross-functional teams to align resources • Communicate account performance to executive leadership

• Manage a team of Associate Account Managers and Account Managers. • Participate in the hiring process for onboarding new employees as requested by a Director; support initial training and ongoing education of Account Managers within their team. • Appropriately set expectations with team members for daily/weekly/monthly performance goals. • Assist team members with varied questions and escalations daily; provide timely feedback and direction to help them support their clients. • Monitor performance metrics on a regular basis to assess whether team members are meeting expectations. • Conduct regular sessions with each direct report to review performance and provide feedback/coaching related to key performance metrics. • Conduct the annual developmental review of each direct report. • Track and approve time off (both planned and unplanned) for direct reports. • Develop strategies to ensure individual and team goals are met. • Manage a book of business – while the primary focus of this role is to support a team, you will also have a select number of clients assigned to you directly that you will be expected to manage in addition to supporting your team.

• We are passionate about our clients having a great experience and this also applies to our team and our future team members. • Building a remarkable team is a top-level company priority. • A COBRA Account Manager – Team Leader is primarily responsible for managing a team of COBRA Account Managers and serves as the primary liaison for our COBRA & Direct Billing only clients. • This position serves as a dedicated COBRA Account Manager by communicating, educating, and working with their respective clients daily. • This position is responsible for managing their team’s performance and ensuring satisfaction with services delivered to clients within their team. • The COBRA Account Manager - Team Leader works closely with Account Management, Shared Services, and Quality Assurance teams and reports to the COBRA Manager. • Ensure all notifications, such as General and Election Notices, are sent within federal timelines (typically 14 to 44 days depending on the event). • Lead, mentor and train the COBRA team, fostering a culture of accountability and continuous process improvement. • Act as the primary point of contact for employer groups, timely resolving complex escalations and coordinating the annual COBRA plan renewal process. • Monitor performance metrics on a regular basis to assess whether team members are meeting expectations. • Develop strategies to ensure individual and team goals are met. • Prepare for and execute seasonal activities such as open enrollment.