The Opportunity We’re looking for an Implementation Engineer to join Chord and own the technical delivery experience for our customers. This is a hands-on JavaScript engineering role at the intersection of commerce data infrastructure, martech, and AI. Importantly, it’s deeply customer-facing. This role is ideal for a strong JavaScript engineer who understands the CDP and martech landscape, has experience with headless commerce architectures and the Shopify ecosystem, and thrives when embedded with external engineering teams. You’ll be the technical face of Chord for our customers, and a critical feedback loop back into our product. What you’ll do: - Own the end-to-end technical implementation for new customers — from kickoff through production launch — serving as their primary technical point of contact. - Deploy, configure, and maintain the Chord Analytics SDK across customer storefronts, including headless builds (Next.js, Hydrogen, custom React) and Shopify (pixel-based) environments. - Embed directly with customer engineering teams, building confidence through technical credibility, clear communication, and reliable delivery. - Diagnose and resolve complex integration and data issues in production, ensuring data accuracy and system reliability across the customer’s stack. - Integrate Chord with the broader CDP and martech ecosystem — tools like Braze, Klaviyo, GA4 — and help customers consolidate or optimize their data tool sprawl. - Partner closely with Product, Engineering, and Customer Success to prioritize improvements, surface customer feedback, and shape the product roadmap. - Contribute to technical architecture decisions that improve scalability, developer experience, and time-to-value for new customers. - Create and maintain clear documentation, implementation guides, and runbooks that improve both internal workflows and customer onboarding. - Track and communicate implementation progress, technical risks, and outcomes to internal and external stakeholders. What we’re looking for: Required - Strong JavaScript and TypeScript engineering skills, with production experience in Node.js, React, and modern front-end frameworks (Next.js, Remix, or similar). - Meaningful experience with CDP platforms, tag management, and the martech ecosystem — you understand how customer data flows from storefront to warehouse to activation tools. - Familiarity with headless commerce architectures and the Shopify ecosystem (Liquid, Hydrogen, Shopify APIs, checkout extensibility). - A track record of working directly with external engineering teams as a trusted technical partner — not just a support contact, but someone who earns a seat at the table. - Excellent communication skills: you can translate complex technical concepts for non-technical stakeholders and hold your own in deep architectural discussions with senior engineers. - Experience building, publishing, or maintaining SDKs, libraries, or developer-facing tools used in production environments. - Solid understanding of GraphQL and RESTful APIs. - Comfort with CI/CD pipelines, testing frameworks (Jest, Cypress, Playwright), and observability tooling (Sentry, Datadog). Bonus points - Familiarity with cloud infrastructure (AWS Lambda, API Gateway, RDS) and deployment platforms (Vercel, Heroku). - Hands-on experience with CDPs in production. - Prior work with commerce-specific integrations. - Experience in a customer-facing engineering role at a SaaS or infrastructure company. You’ll thrive in this role if you are: - Hands-on and energized by solving real problems end to end, from debugging a misfiring event to architecting a multi-brand SDK deployment. - Confident and composed when embedded with strong external teams — you build trust through competence, not credentials. - A strong cross-functional communicator who can align Engineering, Product, and Customer teams around shared goals without friction. - Driven by ownership — you take responsibility for outcomes, not just tasks. - A builder at heart, excited to create processes, tooling, and structure where they don’t yet exist. Compensation and benefits - Full-time, salaried position with equity. - 165,000–180,000/year - 100% employee medical benefits coverage, with 69% dependent coverage. - Flexible PTO — we encourage you to take the time you need. - Onboarding package and annual work-from-home stipend. - Generous parental leave with a customizable transition-back program. - In-person team events throughout the year. We set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Starting pay may vary based on experience, expertise, and internal parity. About your application and the interview process Chord is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re unsure about your qualifications for this position, we still encourage you to apply. Our interview process for the role begins with an exploratory conversation with a member of the hiring team. After that, we’ll invite you to Zoom sessions with a range of stakeholders from across our organization. We aim to get to know you and allow you to learn more about our team and product while being respectful of your time.