• Act as a first point of contact for technical support questions from internal Nexford teams and external learners. • Help with internal operations such as onboarding, offboarding, tools audits, organizing information, cleaning up records, tagging data, and preparing inputs for reports and dashboards. • Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements. • Collaborate with Technology, Product, and Academic teams on weekly tasks and projects, while gaining exposure to how tech issues are identified and resolved.

• Define and own the multi-year print manufacturing strategy aligned to Great Minds’ growth plan, state adoption pipeline, and margin targets. • Own the full print lifecycle, including RFQ development, vendor quoting, cost analysis, purchase order execution, production oversight, and final delivery. • Ensure accurate translation of demand forecasts into print orders, reprint schedules, and production timelines. • Establish and continuously improve operational processes, controls, and documentation governing print execution. • Serve as the escalation point for production issues, schedule risk, quality defects, or delivery failures. • Provide leadership representation at company and vendor meetings for print capacity planning for all major state adoptions, with authority to commit suppliers and capital ahead of demand. • Define and manage the print supplier portfolio, including primary and secondary printers. • Establish and maintain working relationships with paper mills to support pricing strategy, supply continuity, and risk mitigation. • Lead competitive RFPs and strategic sourcing initiatives, including contract negotiation and supplier selection. • Recommend and execute near-shore/off-shore and capacity-reservation strategies to protect revenue during peak cycles. • Develop contingency strategies for paper availability, capacity constraints, and market disruption. • Ensure all printed products meet or exceed Book Manufacturing Institute (BMI) standards and Great Minds’ internal quality requirements. • Maintain deep technical expertise in K–12 instructional print specifications, including trim sizes, binding methods, paper types, durability requirements, and accessibility considerations. • Travel periodically to domestic and international manufacturing sites to audit quality, review processes, and strengthen supplier relationships. • Own senior-level relationships with print suppliers and paper partners, holding vendors accountable to cost, quality, and service expectations. • Lead structured QBRs focused on performance metrics, forward capacity, cost trends, and improvement initiatives. • Resolve chronic or systemic vendor issues while maintaining long-term, collaborative partnerships. • Partner with Demand Planning, Sales, Finance, Product Management, and Warehouse Operations to align print execution with revenue forecasts, margin targets, and fulfillment plans. • Provide clear visibility into print costs, risks, and capacity constraints to support executive decision-making. • Establish and monitor KPIs related to cost, service, quality, supplier reliability, and inventory outcomes. • Own print-related gross margin performance, with direct accountability for cost structure, yield loss, obsolescence risk, reprint economics, and supplier pricing outcomes. • Create and own a portfolio of margin-improvement initiatives as part of continuous improvement efforts, including spec optimization, vendor consolidation, and paper strategy. • Partner with Finance to forecast and explain print cost variance at the executive and leadership levels. • Serve as executive incident lead during print-related business continuity events.

• Run our insurance or health services processes — we call these roles Ops Runners internally • Ensure day-to-day follow-up and monitoring of our operations • Flag risks and identify opportunities • Operate our processes: perform tasks such as invoicing and claims handling, expand and manage our network of providers, and support internal teams (live and via documentation) • Contribute to designing and own the best monitoring framework to track volumes, efficiency, and SLAs, and to identify risks and areas for improvement, internally or with our service providers • Oversee partnerships (e.g., teleconsultation, claims operators), take part in negotiation rounds, and manage daily communication to ensure business continuity • Perform operational controls to confirm correct decisions were made and to identify training needs (both internal and external) • Escalate feedback, help prioritize, and support initiatives to make our processes and services more efficient and delightful • Continuously improve processes, collaborate with product teams to automate certain workflows, enhance external communications, audit processes, and automate steps using automation tools

• Execute and validate configuration changes across spot, futures, and margin product • Ensure all changes follow defined approval flows, version control, and documentation standards • Monitoring exchange health and responding to alerts in real time • Perform first-line incident triage and escalation to engineering when required • Support post-incident analysis, documentation and remediation tasks • Perform structured readiness checks ahead of changes (configuration diffs, scenario testing) • Maintain and improve runbooks, SOPs, checklists, and operational documentation • Ideate new admin tools and automation, providing structured feedback to engineering during testing • Identify repetitive or error-prone workflows and propose automation opportunities • Support Compliance, Finance, Risk, and internal reporting workflows where automation is not yet available • Act as a liaison between Operations, Product, Engineering, and Client Support