• Develop, document, and execute manual and automated test cases to validate software functionality, data accuracy, and system behavior against requirements. • Collaborate with business analysts and development teams to understand requirements and user stories, ensuring appropriate test coverage and traceability. • Identify, document, track, and validate resolution of defects using lifecycle management tools such as Azure DevOps. • Create and maintain automated test scripts and regression test suites to improve testing efficiency and repeatability. • Perform Section 508 and accessibility compliance testing using tools such as ANDI, Color Contrast Checker, CommonLook, or similar accessibility evaluation tools. • Assist in performance, integration, and system testing activities to ensure software meets functional and non-functional requirements. • Generate test reports, document findings, and communicate testing status and risks to project teams and stakeholders. • Participate in Agile/Scrum ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives to support continuous delivery. • Contribute to improving QA processes, test methodologies, and automation practices. • Works under moderate supervision with guidance from senior personnel.

• Lead the design and execution of comprehensive test strategies, test plans, and test frameworks to ensure software quality across enterprise systems and data-driven applications. • Partner with business analysts, product owners, and developers to ensure requirements are testable, define acceptance criteria, and maintain end-to-end traceability using Azure DevOps. • Lead manual and automated testing activities, ensuring adequate test coverage across functional, integration, system, regression, and user acceptance testing. • Oversee defect lifecycle management using Azure DevOps, ensuring accurate documentation, prioritization, root-cause analysis, and resolution verification. • Design, implement, and maintain scalable automated test frameworks and regression suites to improve testing efficiency and support continuous integration pipelines. • Lead Section 508 and accessibility compliance testing using tools such as ANDI, Color Contrast Checker, CommonLook, and similar evaluation tools to ensure applications meet federal accessibility requirements. • Plan and oversee performance, load, and integration testing to validate system scalability, stability, and reliability. • Provide quality status reporting, risk assessments, and release readiness recommendations to project leadership and stakeholders. • Serve as a quality advocate within Agile/Scrum teams, participating in sprint planning, daily standups, sprint reviews, and retrospectives. • Mentor mid-level and junior QA staff, establish QA best practices, and support continuous improvement of testing processes and standards. • Identify and implement improvements to QA methodologies, automation practices, and toolchains. • Works under minimal supervision with minor guidance from senior personnel.

• Manage and mentor QA engineers while maintaining hands-on involvement in testing • Prepare releases and perform root cause analysis for defects • Collaborate with development team to enhance quality standards and feedback loops • Plan and prioritize manual and automated tests, triage bugs, and manage QA workload • Document and train standardized QA processes

• Conducts routine audits of end-to-end process assignments to ensure proper SOP/guidelines are met. • Evaluates eligibility verification and pre – authorization processes. • Evaluates basic coding, charge entry, billing, and claims process, in addition to denied claims to ensure accuracy. • Identify trends, root causes and system issues related to denials, no response, or underpayments. • Collaborate with management to develop and implement process improvement plans. • Maintain QA reports and complete timely weekly/monthly submissions.