Job Closed
This listing is no longer active.
Array is a financial services company that is on a mission to use meaningful information-sharing to help businesses form deeper bonds with their customers. As a
Client Success Associate
Location
United States
Posted
101 days ago
Salary
$20 - $24 / hour
No structured requirement data.
Job Description
Client Success Associate
Array.com
Job Description Summary: The Client Success Associate supports the Client Services team in delivering exceptional service to clients while ensuring smooth daily operations within the Court Reporting Division. This role assists with client communications, tracks and prioritizes tasks, helps resolve routine client issues, and collaborates cross-functionally to maintain a positive and consistent client experience. The Client Success Associate follows established client service processes, participates in structured training, and contributes to continuous improvement efforts within the division. This position is fully remote and reports directly to the Client Services Manager. Responsibilities: - Participate in training sessions on key software tools (including ClickUp, Front, Prevail, and Microsoft Office Suite) to build technical proficiency and support team consistency. - Serve as a point of contact for clients by responding to routine questions and service-related requests. - Track, update, and prioritize assignments in ClickUp to ensure timely completion of tasks. - Support communication and collaboration between Scheduling, Client Services, Production, Sales, and Billing teams. - Monitor client satisfaction and escalate feedback to senior team members as appropriate. - Work with cross-functional teams to resolve straightforward client issues and suggest process improvements. - Escalate complex client concerns to senior team members and assist in communicating resolutions to clients. - Assist with weekly criminal deposition assignments. - Create and distribute Prevail via Zoom link requests.. - Support enforcement of new resource invoice requirements in coordination with internal teams. - Ensure adherence to company policies, service standards, and applicable industry regulations. Qualifications: - 1 to 2 years’ experience in a customer service, legal support, or administrative role preferred. - Strong organizational skills and attention to detail. - Clear written and verbal communication skills. - Ability to manage multiple tasks and deadlines in a fast-paced environment. - Willingness and ability to learn client management software, including ClickUp, Front and Prevail. - Some experience in Microsoft Office Suite (Outlook, Word, Excel). - Positive attitude, professionalism, and eagerness to learn and grow within the role. The compensation for this role is $20.00-$24.00 hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. What We Offer • People-Focused Culture • Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs (link for details) • Paid Time Off & Holidays • Professional Development & Career Growth Opportunities Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Client Success Agent
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the freedom to work from anywhere, the flexibility to manage your own schedule, and the stability of a company committed to long-term growth. - 100% Remote Work: Work from home or anywhere that fits your lifestyle - Flexible Scheduling: Balance work with family and personal commitments - Weekly Compensation: Reliable pay with opportunities to increase earnings - Incentive Programs: Earn international trips, new vehicles, and performance-based rewards - Life Insurance Benefits: Coverage designed to protect what matters most - Health Insurance Reimbursement: Helping you prioritize your health - Retirement Planning: Build financial confidence for the future Qualifications - Strong communication and people skills - A solution-oriented mindset with adaptability - A positive attitude and a desire to make a difference - The ability to work independently while contributing to a team Company Description As the nation’s largest life insurance provider, we don’t just talk about values—we live them through service, support, and opportunity. Next Steps To be considered, please submit your updated resume and compensation requirements. If you’re seeking a remote opportunity where your efforts are recognized and your growth is supported, this could be the career move you’ve been waiting for. Please Note All interviews are conducted via Zoom video conferencing to ensure safety and convenience.
Client Success Specialist
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our company is growing faster than ever, and we’re looking for talented individuals with exceptional people skills to join our 100% remote team. Work from anywhere, enjoy a flexible schedule, and be part of a company that truly values your growth and success. Our Platinum Rule is: “Do more for others than you would have them do for you.” As the largest provider of life insurance in the U.S., this isn’t just a motto—it’s how we operate every day. Qualifications - Ability to connect with people and build lasting relationships - Strong problem-solving skills and adaptability - Positive attitude with a passion for helping others - Comfortable working independently or as part of a team Requirements - Flexible Work-from-Home Position: Tailor your schedule to fit your lifestyle. - Weekly Pay: Enjoy a consistent and reliable income. - Exciting Incentives: Qualify for international vacations, brand-new cars, and more. - Life Insurance Coverage: Protect yourself and your loved ones. - Health Insurance Reimbursement: Prioritize your well-being. - Retirement Plan: Plan confidently for your future. How to Apply Submit your updated resume and compensation requirements for review. If you’re ready to join a team that values your growth and success, we can’t wait to hear from you! Note: In the interest of community wellness, all interviews will be conducted via Zoom video conferencing.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As we scale, we don’t just need more conversations - we need a smarter system. Customer Success at JobHire.AI is evolving from a purely manual support layer into a hybrid human + automation engine that drives activation and retention revenue. We’re looking for a Customer Success Manager who can operate on two levels: - 50% hands-on: talking to users, diagnosing friction, running human recovery. - 50% system-building: automating recovery flows, improving Intercom logic, launching lifecycle campaigns, and continuously optimizing retention funnels. This is not a “senior agent” role. This is a builder role. What you’ll do: - Operate in the field (Customer-facing layer): - Run high-impact conversations via chat and calls with at-risk or high-value users. - Lead complex human recovery cases. - Identify root causes of churn, dissatisfaction, and low activation. - Gather structured feedback and convert insights into product/UX improvements. - Build the recovery & activation system (Automation layer): - Design and optimize automated onboarding & recovery flows. - Launch behavioral lifecycle campaigns (low activity, no interviews, etc.). - Configure and improve Intercom campaigns, triggers, segmentation, tagging. - Improve messaging clarity, positioning, and perceived value. - Experiment with A/B testing in activation and recovery funnels. - Use light no-code / low-code tools and AI (LLMs, prompt design, vibe coding) to improve workflows. - Turn manual patterns into scalable automation. Key success metrics for the candidate: - Activation rate: % of users who fully complete their profile within the first week. Target: 95%+ - Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20% - Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20% - Reduction in manual workload per recovered user. Qualifications - 3+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers. - Fluent English and Russian. - Ability to work 40 hours per week in the USA time zone or USA+EU. - Comfortable working proactively, not waiting for tickets. - Strong persuasion, negotiation, and objection-handling skills. - Data-driven mindset: you care about conversion, retention, and unit economics. - Comfortable working with daily targets, funnels, and KPIs. - High-speed internet connection (VPN-free). Benefits - JobHire.AI is mission-driven, fast-moving, and profitable. - You’ll shape the experience of a product that directly improves people’s careers and lives. - Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo. - Remote work - work/life balance. - Competitive package. - 38 days Off (vacation + local holidays) and sick leave. - You’ll have massive ownership and leverage from day one - ownership/freedom.
Customer Success Specialist
Hip eCommerceHip eCommerce is an online marketplace company focused on building collectible-specific communities where buyers and sellers can connect around shared interests. Its platform suppo
• Engage directly with collectors, buyers, and general account holders through our help desk, emails, and occasional calls. • Assist in streamlining the onboarding experiences for new users and buyers. • Contribute to maintaining our help desk and knowledge articles. • Work closely with the Collector Success Manager to ensure high-end buyers feel like VIPs. • Collaborate effectively across departments to enhance customer satisfaction and feedback mechanisms. • Contribute to maintaining a secure and respectful environment for all users.
