This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our company is growing faster than ever, and we’re looking for talented individuals with exceptional people skills to join our 100% remote team. Work from anywhere, enjoy a flexible schedule, and be part of a company that truly values your growth and success. Our Platinum Rule is: “Do more for others than you would have them do for you.” As the largest provider of life insurance in the U.S., this isn’t just a motto—it’s how we operate every day. Qualifications - Ability to connect with people and build lasting relationships - Strong problem-solving skills and adaptability - Positive attitude with a passion for helping others - Comfortable working independently or as part of a team Requirements - Flexible Work-from-Home Position: Tailor your schedule to fit your lifestyle. - Weekly Pay: Enjoy a consistent and reliable income. - Exciting Incentives: Qualify for international vacations, brand-new cars, and more. - Life Insurance Coverage: Protect yourself and your loved ones. - Health Insurance Reimbursement: Prioritize your well-being. - Retirement Plan: Plan confidently for your future. How to Apply Submit your updated resume and compensation requirements for review. If you’re ready to join a team that values your growth and success, we can’t wait to hear from you! Note: In the interest of community wellness, all interviews will be conducted via Zoom video conferencing.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As we scale, we don’t just need more conversations - we need a smarter system. Customer Success at JobHire.AI is evolving from a purely manual support layer into a hybrid human + automation engine that drives activation and retention revenue. We’re looking for a Customer Success Manager who can operate on two levels: - 50% hands-on: talking to users, diagnosing friction, running human recovery. - 50% system-building: automating recovery flows, improving Intercom logic, launching lifecycle campaigns, and continuously optimizing retention funnels. This is not a “senior agent” role. This is a builder role. What you’ll do: - Operate in the field (Customer-facing layer): - Run high-impact conversations via chat and calls with at-risk or high-value users. - Lead complex human recovery cases. - Identify root causes of churn, dissatisfaction, and low activation. - Gather structured feedback and convert insights into product/UX improvements. - Build the recovery & activation system (Automation layer): - Design and optimize automated onboarding & recovery flows. - Launch behavioral lifecycle campaigns (low activity, no interviews, etc.). - Configure and improve Intercom campaigns, triggers, segmentation, tagging. - Improve messaging clarity, positioning, and perceived value. - Experiment with A/B testing in activation and recovery funnels. - Use light no-code / low-code tools and AI (LLMs, prompt design, vibe coding) to improve workflows. - Turn manual patterns into scalable automation. Key success metrics for the candidate: - Activation rate: % of users who fully complete their profile within the first week. Target: 95%+ - Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20% - Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20% - Reduction in manual workload per recovered user. Qualifications - 3+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers. - Fluent English and Russian. - Ability to work 40 hours per week in the USA time zone or USA+EU. - Comfortable working proactively, not waiting for tickets. - Strong persuasion, negotiation, and objection-handling skills. - Data-driven mindset: you care about conversion, retention, and unit economics. - Comfortable working with daily targets, funnels, and KPIs. - High-speed internet connection (VPN-free). Benefits - JobHire.AI is mission-driven, fast-moving, and profitable. - You’ll shape the experience of a product that directly improves people’s careers and lives. - Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo. - Remote work - work/life balance. - Competitive package. - 38 days Off (vacation + local holidays) and sick leave. - You’ll have massive ownership and leverage from day one - ownership/freedom.

• Engage directly with collectors, buyers, and general account holders through our help desk, emails, and occasional calls. • Assist in streamlining the onboarding experiences for new users and buyers. • Contribute to maintaining our help desk and knowledge articles. • Work closely with the Collector Success Manager to ensure high-end buyers feel like VIPs. • Collaborate effectively across departments to enhance customer satisfaction and feedback mechanisms. • Contribute to maintaining a secure and respectful environment for all users.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Business Analyst to join our CE Business Solutions Reporting & Analytics Customer Vitals team. In this role, you will transform operational performance and customer feedback into clear, actionable insights that help the organization understand how our employees, processes, and policies shape the customer experience. - Analyze operational metrics alongside survey feedback and financial metrics to identify trends, diagnose drivers of customer sentiment, and highlight opportunities to improve satisfaction, efficiency, and business outcomes. - Partner closely with cross-functional teams to ensure operational and customer insights are translated into meaningful action and measurable impact. Qualifications - Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience - 3 years relevant experience (in addition to education requirement) - PMI Certification (preferred) - Effective communicator with the ability to lead and influence others - Ability to navigate ambiguous situations and data with confidence - Experience translating quantitative and qualitative data into actionable recommendations - Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels - Maintains focus on end-product - Utilize a hypothesis-driven approach to problem solving - Demonstrates adaptability to rapidly changing priorities - Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context Requirements - Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals. - Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization. - Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. - High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions. - Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability - Stock Purchase Plan - Company match on 401K - Paid Vacation, Holidays, and Personal Days