This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role serves as the lead technical expert of the Informatics team, providing guidance to the Informatics Specialists and assisting with leading analytic and reporting projects. It blends technical expertise with strategic insight to improve workflows, support evidence-based decision making, and maintain robust data governance and compliance. - Able to perform the duties of a Level 1, 2, and 3 PLUS: - Technical Leadership -- 50% - Lead the design, testing, and deployment of analytics solutions. - Mentor, train, and support informatics staff and end users to enhance system adoption and proficiency. - Perform advanced programming and/or modeling and statistical analysis/support. - Stay current on emerging technologies and best practices to drive innovative solutions. - Operations -- 30% - Develop and maintain departmental policies, procedures, and best-practice documentation. - Ensure alignment of data systems with organizational goals, regulatory requirements, and best practices for data governance and analytics. - Independently lead and/or manage large projects and work groups that support organizational initiatives and strategies. - Reporting & Data Analysis -- 20% - Monitor system performance metrics and drive continuous improvement initiatives using data analytics tools. - Provide accurate, immediate, consistent data, reporting and analysis to support business management and initiatives. - Utilize appropriate software to design visualizations. - Conduct complex analysis. - Perform data profiling/analysis activities that help to establish, modify, and maintain data models. - Identify trends through data analysis, inform clinical decisions, and drive performance improvements. - Performs other duties as the supervisor may, from time to time, deem necessary. Qualifications - Bachelor's degree in Statistics, Analytics, IT, Engineering, or related technical field - High School diploma or GED - 6 years' related work experience - Proven track record managing complex projects from conception through deployment - Strong understanding of data governance principles and healthcare regulations - Fluent in a variety of applicable programming languages, software, and systems (R, SQL, SAS and/or Python) - Strong data mining skills to thoroughly review and analyze data to discover vital information to effect lower claims error rate and reduce outlier billing patterns - Demonstrated data analysis skills - Basic knowledge of statistics - Basic knowledge of Medicare Part A and B programs - Proficient in Microsoft products - Exceptional technical writing skills Requirements - Master's degree in related technical field (preferred) - 6 years' experience analyzing Medicare claims/provider/beneficiary data (preferred) - Good working knowledge of: - Contract's Medicare claims processing systems - Medical terminology - CPT, ICD-9, and HCPCS coding structures - Experience with relational databases - Business process design and requirements development - Project Management Certification (preferred) - Python Coding Experience (preferred) Benefits - Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire - Short- and long-term disability benefits - 401(k) plan with company match and immediate vesting - Free telehealth benefits - Free gym memberships - Employee Incentive Plan - Employee Assistance Program - Rewards and Recognition Programs - Paid Time Off and Paid Sick Leave

About the role As the User Support Specialist, you will play a crucial role in ensuring an excellent user experience for OSF users, supporting the Product team by managing user relationships, addressing inquiries, and providing triage support for technical issues. You will assist users in navigating the OSF, driving engagement with open science practices and contributing to the development of helpful user documentation. This role is integral to COS's mission of supporting scientific transparency and integrity through exceptional user support and communication. What you'll do - Provide primary issue triaging on the user support help desk, responding to user reports of issues, improvement suggestions, and feature requests by coordinating with product, engineering, and quality assurance teams to ensure prompt resolution. - Extremely knowledgeable on general product capabilities in order to respond to user queries. - Support community engagement programs by cultivating strong and trusted community and user relationships. - Through user support, identify accomplishments of product users. - Assist with spam mitigation tactics and reduction in mistakenly flagged spam content. - Assist in the development of user documentation and resources. - Report on customer relations activities regularly and support evaluation of user support trends. Create metrics reports on user support email trends for evaluation. - Assist with landscape analysis around policies regarding best practices in repositories and scholarly communication standards - Help identify and verify new feature requests. - Assist with product onboarding experiences for new fee for service community members and technology partners. - Lead or facilitate COS webinars and events for members and research communities, as well as post-event engagement. - Provides support to the OSF help desk on member and community oriented issues. - Assist in maintaining product descriptions and user resources, including drafting product updates and contributing to training materials. - Maintain clear, detailed documentation of team processes, workflows, and product features, supporting team efficiency and knowledge sharing, and identifying opportunities for automation. - When possible support communications plan and community engagement program by interacting with stakeholders in the member and researcher community. Required Skills - Significant experience with OSF (Open Science Framework) preferred. - Excellent verbal and written communication skills. - Experience in customer/community engagement roles. - Ability to work as a team player and collaborate across teams to achieve outcomes. - Strong multitasking skills, with the ability to handle and prioritize various tasks. - Strong analytical, organizational, and documentation skills with a keen attention to detail. - Self-starting, industrious, and independent worker who seeks new challenges and responsibilities. - Experience using customer interfacing systems such as Zendesk or Help Scout, a plus. Required Experience and/or Education - Bachelor’s degree or equivalent experience. - Experience within a research or scientific environment. - 1+ years of experience in communications, engagement, or a related position​ Pay Range - $23 - $24 per hour (USD) Additional Information - This is a fully remote position with a requirement to attend approximately two (2) multi-day in-person meetings per year. - COS supports flexibility in work scheduling. This role has flexibility in scheduling with core hours between 11am - 4pm ET with occasional extended hours during peak periods (e.g., audit, budget, and major reporting cycles). This role entails working across multiple time zones to provide support and coordination among COS staff and global stakeholders. Modifications for different time zones will be considered for team collaboration. - This position is fully remote/home based. Applications will be accepted from candidates based in the following US states: CA, CT, DC, DE, FL, IL, IN, MD, MA, MO, NJ, NY, NC, SC, OR, PA, TN, TX, VA, WV. - Please note, in order to be considered for this position you must be authorized to work in the United States and have a U.S. address and bank account. - Please apply by submitting a resume and answering the pre-qualifying questions in lieu of a cover letter. Questions about the position and COS are welcome and can be directed to hr@cos.io. - Please note: This is a permanent, part-time employee position. Applications seeking contract, freelance, or consulting arrangements will not be considered for this role. For information on COS, including more information on employee benefits and our company culture, visit our website at https://www.cos.io/careers. Please note, in order to be considered for this position you must be authorized to work in the United States and have a U.S. address and bank account. Remote workers must be located within the U.S. This position will remain open for applications until March 13, 2026. COS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We also strongly encourage applications from members of groups underrepresented in science and technology industries.

About Us: Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we’re seeking a dedicated and customer-focused Tier 3 Support Engineer to join our team and provide high-impact technical support. We’re seeking a dedicated and customer-focused Senior Tier 3 Support Engineer to provide excellent customer service, lead processes and work on a mission critical product. About the Role: As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience. This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset. You’ll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements. What you’ll do: - Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved - Take ownership of customer issues and follow problems through to resolution - Manage escalations - Evaluate root cause analysis to eliminate recurring customer issues - Handle complex customer issues through the Support portal independently and in a professional way - Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues - Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices - Replicate customer issues in the support test environment - Collaborate with several internal teams What you’ll need: - At least 6 years of technical Support engineering experience - Experience working in mission critical environments - Experience in working with multi-tier and complex applications - Hands on experience with Linux operating system - Strong analytical and troubleshooting skills is a must - Service-oriented personality with a can-do attitude is a must - A team player with the ability to work independently is a must - Excellent interpersonal and communication skills both written and verbal English - BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage - Familiar with one of the programing language such as Java, Scala, Python, bash scripting is nice to have - Experience with database management is an advantage - Practical knowledge of REST API - Familiar with SaaS and Cloud environments like GCP, Azure, AWS - Familiar with web-based products - different OS browsers (Cookies, local storage, incognito) - Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc. - Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS - Good knowledge on Mobile Platforms (IOS, Android) is a big plus What We Offer: - Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences. - Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement. - Flexible Work Environment: Remote work options available for North American candidates. - Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space. The OTE salary range for this position is $120,000 - 150,000 USD. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs. Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. #LI-TL1 #LI-Hybrid

• Act as the initial point of contact for customer issues • Providing timely and effective assistance • Properly identify and escalate complex requests • Track, document, and route issues to the appropriate teams for resolution • Guide customers through troubleshooting with professionalism • Maintain thorough records of customer interactions • Work closely with the engineering team • Continuously learn and improve expertise in help desk procedures • Develop and maintain internal support tools