Overview The Vice President of Collections is responsible for leading and overseeing all call center operations related to collections across multiple servicing locations. This executive role drives strategic initiatives to enhance customer experience, optimize performance metrics, and ensure regulatory compliance. The VP will lead a high-performing team, manage staffing and operational expenses, and serve as the primary escalation point for complex issues. Responsibilities • Leadership and oversite of all call center management and staff for Collections at all servicing locations, as well as associated vendor relationships.• Lead and develop a team that reflects our core values, as well as manage staffing levels and associated expenses.• Implement strategy and tactics to continuously improve KPIs that improve the customer experience throughout all channels.• Review the daily statistics across all agents to ensure compliance with all set metrics and measurements of the call center.• Function as the executive escalation point for team members.• Maintain and improve Customer Experience operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing analyses; managing system and process improvement and quality assurance programs; installing upgrades.• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Participate in strategic initiatives; provide insights on customer and team member impact of organizational initiatives.• Understand and comply with all applicable federal and state laws and regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) as well as investor, government, client and LoanCare policies and procedures.• Ensure that employees, processes, and procedures under area of supervision comply with all applicable federal and state laws and regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and LoanCare policies and procedures.• Through subordinate managers and supervisors, distributes work assignments to call center agents.• Performs quality control reviews as needed.• Manages vendors used in conjunction with departments under management as assigned. • All other duties as assigned. Qualifications Required Skills and Qualifications• High School Diploma or equivalent required.• Bachelor’s degree in business administration, finance or a related field, or an equivalent combination of education and experience.• 7+ years of overall leadership experience and Call Center leadership with increasing responsibility levels required.• 10+ years’ experience in mortgage servicing or financial services with a strong background in Collections and Customer Service.• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending. Considerable knowledge of loan servicing practices.• Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment.• Experience with telephone, VRU, workforce management systems, agent performance, and customer-facing web applications.• Ability to enter and to extract data in a computer database for the purpose of researching and resolving customer inquiries.• Consistent focus on the customer and customer experience.• Strong communication skills with ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with all external parties. • Strong people skills and people management skills.• Demonstrated ability to collaborate and foster teamwork.• Problem solving and critical thinking skills.• Demonstrated ability to take initiative.• Strong “Service that Exceeds Expectations” focus.• Intermediate MS Office skills.• Ability to deliver impactful and thoughtful presentations.• Ability to build rapport and make unpopular decisions when necessary.• Thrive in fast paced changing environments. Desired Skills and Qualifications • Bachelor’s Degree preferred or equivalent experience required. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Matching 401(k) plan and employee stock purchase plan - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $123,600 - $231,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: - A culture that helps you thrive, with resources and support to fuel your growth - Flexibility to work remotely, while staying connected through virtual engagement - Opportunities to make a real impact in an industry that touches millions of lives - If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is crucial for shaping the product direction and economic governance within the Individual Life Division. As the head of product, you will influence key strategic decisions and leverage enterprise-level economic judgment to foster long-term growth. Your leadership will guide senior functional product leaders to ensure effective execution and alignment with the division's goals. This position engages with executive leadership regularly, making it pivotal for navigating the landscape of life insurance offerings and optimizing product strategies through robust market insights and analytics. - Lead the product strategy and governance for life insurance offerings. - Establish decision criteria and priorities for product initiatives. - Own product oversight and manage the Product Committee for disciplined evaluations. - Shape division strategy through rigorous economic analysis and recommendations. - Integrate product direction with strategic goals across various departments. - Provide economic judgment on product profitability and risk assessments. - Oversee market intelligence activities to inform product actions. - Align product strategies with distribution needs through collaboration. - Strengthen the use of data and analytics for informed decision-making. - Communicate complex product strategies clearly to executive teams. Qualifications - 15+ years in the life insurance industry with leadership roles in product management. - In-depth knowledge of life insurance product economics and trade-offs. - Experience influencing senior leaders and executing complex initiatives. - Strong executive presence with the ability to convey complex concepts. - Comfortable engaging external partners and negotiating strategically. - Background in actuarial science or corporate strategy is a plus. - Ability to travel as needed. Benefits - Flexible full-time or hybrid telecommuting options. - 401(k) plan with immediate vesting and matching up to 6%. - Paid time off including vacation, sick time, and holidays. - Community engagement programs with company matching. - Opportunities for professional development and training.

American Forests is a national non-profit organization committed to creating healthy and resilient forests from cities to wilderness that deliver essential benefits for climate, people, water, and wildlife. We advance our mission through forestry innovation, place-based partnerships to plant and restore forests, and policy innovation and movement building. We envision a world in which the significant environmental, societal, and economic benefits of forests are fully realized and equitably available to all people. Established in 1875, American Forests is the oldest national non-profit conservation organization in the U.S., working to restore urban forests and forested landscapes for 150 years. American Forests is proud to be a diverse, equitable, inclusive, and accessible workplace. These are our shared values. We welcome individuals who bring a variety of backgrounds and experiences to be a part of our team to help make a difference individually and collectively as we work toward achieving our mission. We are committed to fostering an environment that is welcoming and respectful and provides opportunities for advancement and professional growth for every team member. POSITION SUMMARY Reporting to the Chief Program Officer (CPO) for Resilient Forests, the Vice President (VP) of Science & Innovation leads the Science and Innovation vertical within the Resilient Forests program. This portfolio spans forest climate science and analytics, forest restoration science, program impact tracking, and programmatic innovations that advance new partnership models and restoration funding/finance. The VP leads a team of scientists and programmatic innovators to deliver analysis, tools, applied/operational forestry research, transformative partnerships, and scalable approaches that increase Resilient Forests’ impact. The role balances day-to-day leadership of a high-performing team with strategic leadership that strengthens cohesion and integration across the broader Resilient Forests program. In close collaboration with the VP of Resilient Reforestation (who oversees regional restoration programs), the VP of Science and Innovation leads matrixed workstreams across regions, including regional restoration plans and strategies, impact estimation and quantification, and outcome-based restoration funding and finance solutions. Together with the CPO, VP of Resilient Reforestation, and the Director of Strategy & Program Delivery, the VP helps guide the Resilient Forests Senior Program Leadership Team and drive progress toward annual goals aligned with long-range strategic plans. SPECIFIC RESPONSIBILITIES Strategic Partnerships, Fundraising, Communications (40%) - Support program development and fundraising in partnership with the CPO, Philanthropy and Development teams, and Science and Innovation staff, including proposals and pitches. - Advance funding partnerships based on science-based estimations of the ecological benefits of forest restoration projects of the Resilient Forests program. - Serve as a public-facing leader at meetings, conferences, webinars, and on social media, delivering presentations, moderating discussions, and speaking publicly to share program stories, research findings, and the theories of change and interventions underpinning our Science & Innovation work. - Represent American Forests in major projects and partnerships advancing climate-adapted forestry leadership, such as the Forest Innovation Platform. - Collaborate on the development of science publications, reports, and tools. - Help develop and shape compelling messaging and communications products in collaboration with Resilient Forests’ leadership, the Marketing & Communications Department, and the GIS & Data Science Department, that deliver core products from our Science & Innovation vertical to key audiences. - Build and/or maintain strategic external partnerships that advance American Forests’ mission and Resilient Forests’ strategic objectives. Management and Leadership (40%) - Attract, develop, mentor, and retain high-performing staff; empower team members to grow in their responsibility and impact. - Support a collaborative and creative culture within Resilient Forests and across American Forests, promoting science as foundational to our programs. - Lead Resilient Forests’ Science & Innovation vertical’s annual work planning, performance management, and long-range program planning in coordination with Senior Directors. - Ensure staff work plans and time allocations align with Resilient Forests’ priorities and budgets; coordinate with Finance and Operations to maintain accurate staff time allocations and budget execution. - Work with Senior Directors within the Science & Innovation vertical to develop and update program strategies aligned with American Forests’ strategic plan, including prioritization frameworks, goals, and key performance indicators. - Ensure program delivery is grounded in sound science and supported by clear, consistent impact metrics that are measured and reported in alignment with programmatic strategies. - Working with the CPO and VP of Resilient Reforestation, co-lead departmental budgeting and annual goal setting with the Senior Program Leadership Team. - Support staff developing and implementing systems for estimating and measuring ecological benefits of American Forests-funded and/or staff-implemented restoration projects. Administration (20%) - Promote strong financial stewardship by partnering with Finance & Operations in the review of program/project financials and facilitating effective decision-making in projects under the Science & Innovation vertical. - Support excellent administration of grants and agreements; identify and support implementation of efficiencies for grants management and reporting. - Support the rollout and adoption of organizational policies, procedures, and systems in coordination with Finance & Operations and program leadership. - Promote accountability and consistency in the use of organization-wide budgeting, forecasting, and operational tools and processes. EDUCATION - Master’s degree required, in environmental science, environmental management, forestry, environmental policy, restoration ecology, and/or nonprofit or public administration, with relevant nonprofit or business management coursework. QUALIFICATIONS - Minimum 10 years of progressive experience in a conservation-related field and at least 5 years in senior program management/leadership; strong preference for science program leadership and/or ecosystem markets experience. - Expertise in forest ecosystems, natural resource management, and/or ecological restoration is strongly preferred. (A combination of education and experience will be considered.) - Collaborative, empowering leadership style with strong attention to detail; able to mentor and support staff, build high-functioning teams, strengthen existing programs, and develop new initiatives. - Demonstrated success in technical program design and execution, with strong strategic thinking and decision-making skills. - Significant experience leading, fundraising for, and managing complex portfolios; familiarity with nonprofit management and comfort working across diverse program areas (e.g., outcome-based funding and restoration finance; threatened and endangered species conservation; forest landscape restoration; climate change adaptation). - Excellent written and verbal communication skills; effective spokesperson able to convey technical work, strategy, and impact clearly and concisely. - Demonstrated experience working with diverse public- and private-sector partners. - Awareness and understanding of Indigenous Knowledge systems. - Working knowledge of concepts, datasets, and tools related to forest adaptation to climate change. - Experience authoring, co-authoring, and/or reviewing peer-reviewed scientific or technical publications. - Familiarity with modeling and analysis of forest ecosystems, wildfire, watershed hydrology, forest carbon dynamics, and climate change impacts; and ecosystem service quantification tools/methods. - Knowledge of social science (including natural resource economics) is desired. COMPENSATION & BENEFITS This is a full-time, salaried exempt position. The budgeted salary range is between $160,000 - 180,000. Our benefits are designed to support your whole self at work and at home. We offer comprehensive health, dental, and vision coverage, along with wellness resources, disability insurance, and life and AD&D protection to give you peace of mind. You’ll enjoy generous paid time off, holidays, and leave programs, including parental bonding, bereavement, and military leave, so you can take care of what matters most. We invest in your future with a 401(k) plan that includes an employer match, flexible spending accounts, and a technology stipend to keep you connected. From work‑life balance to financial security, our benefits ensure you feel supported every step of the way. LOCATION & WORKING CONDITIONS This position is a remote position that will work with staff from all time zones within the U.S. American Forests’ headquarters is in downtown Washington, DC. TRAVEL Up to 25% of travel is required to engage in meetings and events that are both internal to American Forests and external. SUPERVISORY REQUIREMENTS American Forests is committed to effective staff management, so all team members can excel. The Vice President for Science & Innovation will directly supervise a team of Senior Directors within the Resilient Forest program, who each supervise program staff and diverse program areas. REPORTS TO The VP, Science & Innovation within the Resilient Forests program reports to the Chief Program Officer, Resilient Forests. WHY AMERICAN FORESTS American Forests is a national nonprofit conservation organization with a bold vision for restoring forests at the scale needed to address climate change, support biodiversity, and strengthen communities. Our work is driven by cutting‑edge forest science, strong policy engagement, and movement‑building efforts in collaboration with federal agencies, corporate partners, and local community leaders. We lead transformative, science‑based initiatives across the country, from advancing Tree Equity to ensure every neighborhood has the trees needed for health, safety, and climate resilience, to restoring forest ecosystems so they can adapt to climate change, store more carbon, protect water resources, and support wildlife. American Forests is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, age, disability, veteran status, or other characteristics protected by law. Reasonable accommodations may be made to provide access to all individuals along the continuum of human ability and experience.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is crucial for shaping the product direction and economic governance within the Individual Life Division. As the head of product, you will influence key strategic decisions and leverage enterprise-level economic judgment to foster long-term growth. Your leadership will guide senior functional product leaders to ensure effective execution and alignment with the division's goals. This position engages with executive leadership regularly, making it pivotal for navigating the landscape of life insurance offerings and optimizing product strategies through robust market insights and analytics. - Lead the product strategy and governance for life insurance offerings. - Establish decision criteria and priorities for product initiatives. - Own product oversight and manage the Product Committee for disciplined evaluations. - Shape division strategy through rigorous economic analysis and recommendations. - Integrate product direction with strategic goals across various departments. - Provide economic judgment on product profitability and risk assessments. - Oversee market intelligence activities to inform product actions. - Align product strategies with distribution needs through collaboration. - Strengthen the use of data and analytics for informed decision-making. - Communicate complex product strategies clearly to executive teams. Qualifications - 15+ years in the life insurance industry with leadership roles in product management. - In-depth knowledge of life insurance product economics and trade-offs. - Experience influencing senior leaders and executing complex initiatives. - Strong executive presence with the ability to convey complex concepts. - Comfortable engaging external partners and negotiating strategically. - Background in actuarial science or corporate strategy is a plus. - Ability to travel as needed. Benefits - Flexible full-time or hybrid telecommuting options. - 401(k) plan with immediate vesting and matching up to 6%. - Paid time off including vacation, sick time, and holidays. - Community engagement programs with company matching. - Opportunities for professional development and training.