Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets.  Position Overview/Mandate:   The Account Manager supports Business Development Managers (BDM) in a defined territory, owning day to day account coverage, nurturing relationships, and helping progress opportunities for Fidus’ electronic design services. To collaborate with and support the BDM in the continuous expansion of both client and territory sales, achieving and exceeding annual plan.  What You’ll Be Doing:  - Manage a portfolio of assigned accounts within the territory, acting as a primary point of contact in partnership with the BDM.  - Execute structured account touch plans (email, calls, LinkedIn, events) to increase contact coverage, build relationships, and maintain top of mind awareness of Fidus.   - Support pipeline creation by qualifying inbound leads, following up on marketing campaigns, and booking discovery meetings for the BDM.   - Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps and actions.   - Collaborate internally with engineering, project management, pre-sales and marketing to gather information, build presentations, and respond to proposals and RFPs.   - Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline.   - Monitor customer satisfaction on active projects, help identify issues early, and route them to the right internal owner for resolution.   - Identify expansion opportunities (new projects, new business units, cross sell of additional Fidus capabilities) and bring these to the BDM for strategy and closure.   - Contribute to account plans, account mapping, and territory reviews, including simple revenue and activity reporting.   - Continuously develop knowledge of Fidus services, target industries (e.g., aerospace/defence, medtech, semiconductor), and competitive landscape.   Who You Are:  - Minimum 2 years of experience in B2B sales, account coordination, inside sales, or customer-facing roles, ideally in technology, engineering services, or electronics.   - Strong relationship-building and customer service skills; comfortable engaging engineers, procurement, and management stakeholders.   - Excellent verbal and written communication skills, including meeting notes, follow-up emails.   - trong organizational and time-management skills; able to manage multiple accounts, tasks, and deadlines.   - Comfortable using CRM and productivity tools (e.g., Salesforce/HubSpot, Excel, PowerPoint, LinkedIn Sales Navigator).   - Interest in learning complex technical concepts around complex engineering design services.  About Fidus & Why Work Here  Since 2001, Fidus has completed over 4,000 projects for more than 400 customers across industries including Telecom/Datacom, Aerospace & Defence, Consumer, Semiconductors, Industrial/Automotive Controls, and Medical. As a Premier Adaptive Computing Partner for AMD North America, we combine deep technical expertise with industry-leading tools to solve complex design challenges.  Fidus designs high-speed, high-complexity electronic systems using emerging technologies, often well before they reach the broader market. Our teams work across FPGA/DSP, hardware, embedded software, verification, SI/PI, PCB layout, and mechanical/thermal design to deliver real products for our customers.  Our work spans space and satellite systems, next-generation communications and networking, high-performance compute and storage platforms, advanced video and imaging, and industrial, medical, and automotive systems. We are not tied to a single product or industry—our work follows the technology, not just one roadmap.  At Fidus, collaboration is at the core of how we work. We value openness, trust, and shared ownership, and we create an environment where people are encouraged to contribute ideas, learn from one another, and have a meaningful impact through the work they do.  If all of this excites you, has your attention, and you can’t wait to join our amazing team and work environment, then we want to hear from you!    Fidus has a commitment to ensure a fair and transparent recruitment process. Automated tools (including AI) support our initial screening of applicants against our job posting to identify candidates whose qualifications, experience, and skills align most closely with the position requirements. All further candidate assessments and final selection are conducted by our human recruitment team. AI does not make any final hiring decisions.  Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Key Account Manager (KAM) – Mass and Walmart is responsible for developing and executing comprehensive customer business plans that deliver profitable growth across an assigned retailer or retail group. This role is accountable for delivering top- and bottom-line results by leveraging category insights, optimizing trade investment, and executing flawlessly across pricing, placement, promotion, and product distribution. - Lead the development and execution of annual and quarterly joint business plans for assigned customer(s), aligned to volume, revenue, share, and profit targets. - Identify and pursue growth opportunities across assortment expansion, pricing optimization, in-store execution, and emerging eCommerce strategies. - Build and maintain senior-level relationships with customer leadership, including buyers, category managers, and merchant teams. - Serve as the primary point of contact for all account activity and business discussions. - Manage sales broker partners (based on customer). - Collaborate across internal teams—Brand, Trade, Shopper Marketing, Finance, Supply Chain, Demand Planning, and Revenue Growth Management—to deliver end-to-end customer solutions. - Partner with agency teams or regional brokers as needed to amplify field-level execution and support priority initiatives. - Monitor, track, and report performance using syndicated data (e.g., Nielsen, IRI), retailer POS, and internal tools. - Lead the preparation and delivery of persuasive, data-driven selling stories to influence assortment, shelf placement, and promotional activity. - Deliver trade targets and promotional planning within trade guidelines. - Partner with analysts to ensure accurate accrual tracking and ROI measurement. - Proactively evaluate pricing, promotional efficiency, and deductions to improve spend effectiveness. - Implement 4P strategies (product, placement, price, promotion) across the retailer ecosystem. - Support in-store execution, retail marketing activation, and eCommerce content optimization initiatives. - Own forecasting accuracy in collaboration with Demand Planning. - Provide weekly recaps, monthly forecasts, and account-specific updates to leadership. Qualifications - Bachelor’s degree in Business, Marketing, or a related field required. - 5+ years of CPG industry experience in a key account, customer development, or retail-facing sales role. - Demonstrated success in delivering sales and profit targets with national and/or regional retailers. - Deep understanding of category management principles, shopper behavior, and market analytics tools (e.g., Nielsen, IRI). - Strong financial acumen with experience managing trade spend, forecasting, and P&L influence. - Highly skilled communicator and presenter, with a proven ability to influence across internal and external stakeholders. - Self-starter with strong ownership mentality, project management capabilities, and ability to thrive in a fast-paced, entrepreneurial environment. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and trade planning systems. Requirements - Experience managing natural, organic, or better-for-you CPG brands. - Exposure to eCommerce platforms or omni-channel sales strategies. - Knowledge of major North American retailers and their systems (e.g., Walmart Retail Link, Kroger 84.51°, Amazon Vendor Central). Benefits - $100,000 -$155,000 (commensurate with experience and location) - Medical, Prescription, Dental, Vision Coverage - Flexible spending accounts - Disability coverage - Life insurance - Critical illness and accident insurance - Legal and identity protection insurance - Pet insurance - Employee assistance program - Commuter benefits - Tuition assistance - Adoption assistance - 401(k) - PTO - Parental Leave

• Manage an assigned book of business, ensuring account retention and supporting new business. • Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. • Maintain technical competence and industry expertise. • Direct daily activities of the account management team. • Handle customer service requests, policy administration, billing, claims, and coverage analysis. • Manage policy expirations and renewals. • Conduct client research, prepare submissions, negotiate coverages, and present proposals. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You are passionate about digital marketing, tech and building relationships! In addition to passion, you have an entrepreneurial spirit paired with excellent written/verbal communication skills, operational efficiency, and an optimism for turning problems into opportunities! Our flexible, fast paced, and results driven environment will allow you to flourish as you take ownership of your day to day operating rhythm! Sometimes that means accomplishing a task alone, and other times that means working collaboratively with your assigned customers, your team, and other HighLevel departments. - Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. - Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. - Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. - Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. - Partner with cross-functional teams to resolve client concerns. - May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals. - Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients. - Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning. - Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager. - Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager. - Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives. - Provide sales quotations and respond to requests for proposals. - Other duties may be assigned. Qualifications - Bachelor’s Degree or Equivalent SaaS Experience required - 2-4 Years of Digital Marketing/ Account Management experiences - Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO - Experience working with and or ability to learn the use of various CRM Systems - Working Knowledge of the following applications strongly preferred - Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media - Ability to pass a pre-employment background check Company Description HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. - As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. - Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. - With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. - We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. - As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.