• Manage an assigned book of business, ensuring account retention and supporting new business. • Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. • Maintain technical competence and industry expertise. • Direct daily activities of the account management team. • Handle customer service requests, policy administration, billing, claims, and coverage analysis. • Manage policy expirations and renewals. • Conduct client research, prepare submissions, negotiate coverages, and present proposals. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You are passionate about digital marketing, tech and building relationships! In addition to passion, you have an entrepreneurial spirit paired with excellent written/verbal communication skills, operational efficiency, and an optimism for turning problems into opportunities! Our flexible, fast paced, and results driven environment will allow you to flourish as you take ownership of your day to day operating rhythm! Sometimes that means accomplishing a task alone, and other times that means working collaboratively with your assigned customers, your team, and other HighLevel departments. - Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. - Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. - Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. - Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. - Partner with cross-functional teams to resolve client concerns. - May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals. - Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients. - Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning. - Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager. - Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager. - Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives. - Provide sales quotations and respond to requests for proposals. - Other duties may be assigned. Qualifications - Bachelor’s Degree or Equivalent SaaS Experience required - 2-4 Years of Digital Marketing/ Account Management experiences - Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO - Experience working with and or ability to learn the use of various CRM Systems - Working Knowledge of the following applications strongly preferred - Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media - Ability to pass a pre-employment background check Company Description HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. - As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. - Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. - With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. - We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. - As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Benefits Senior Associate as part of the Wellbeing & Rewards Center of Expertise, must possess a broad knowledge of key health & welfare benefit principles and procedures in order to execute on key initiatives and support the Benefits COE with strategy, design and benefits management for programs in the US and Canada. The Benefits Senior Associate supports the Benefits COE with executing health & welfare program changes, managing vendor relationships, executing the benefits and compliance calendar. The Benefits Senior Associate also specializes in delivering concierge experience to key stakeholders. Essential Duties: - Supports the Benefits COE with benefits vendor accountability, review and outcomes analysis. - Supports the Benefits Manager by executing on health & welfare benefits strategy - In collaboration with the Benefits Manager, third party consultants and counsel, develops and maintains an annual health plan compliance calendar. Including the completion of annual 5500 filings and non-discrimination testing - In coordination with Talent Operations Benefits Administration Team, the Benefits Senior Associate handles escalated and complex issues and works with third party vendors to resolve the issue and provides follow up direction and education to the Talent Operations Benefits Team. - In coordination third-party vendors, the Benefits Senior Associate supports the Benefits COE with the management and design of the health & welfare plans,) and overall wellbeing programs. - The Benefits Senior Associate supports the Benefits COE with the management and design of the extended health plan and wellbeing programs for RSM Canada. - Demonstrates and develops subject matter expertise in the area of health & welfare benefits. - Additionally, the Benefit Associate coordinates the annual audit of various plans and supports compliance initiatives - The Benefits Senior Associate supports the Benefits Manager with the diligence and planning process related to the benefits impact of an acquisition. - Other duties as assigned Minimum Requirements - Education: Bachelor’s Degree - GBA/CEBS certification - 5 years of relevant benefit experience - 5 years working in a collaborative environment - Working knowledge and understanding of ERISA, cafeteria plan rules and regulations applicable legislation (including but not limited to ACA, COBRA, HIPAA) - Ability to communicate with tact and diplomacy during the process of educating, mentoring and coaching staff and business partners - Strong customer service and interpersonal skills - Strong attention to detail and quality Preferred Requirements - Highly organized with strong attention to detail and strong follow-through skills - Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment - Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines - Ability to manage multiple projects at one time At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits. All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $77,700 - $128,200 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Come Build Your Career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER® The Job: As an Account Manager, you’ll be part of our Tools & Outdoor team working as a remote employee in your assigned territory of South Carolina. You’ll get to: - Achieve top-line sales targets based on division and local market goals & objectives through selling DEWALT PTE, HTAS, STANLEY, LENOX, IRWIN, BOSTITCH, PORTERCABLE brands to our key distribution partners - Establish and develop key relationships with your distributor partners by supporting all aspects of their business including marketing, training, program selling, rebate tracking, contest & flyers - Assemble full-year plans to minimally grow the business by double digits over the prior year with top distributors in the market holding annual kick-off meetings followed by mandatory quarterly updates tracking progress and planning future quarter activities - Take the lead in coordinating and communicating mutual objectives, marketing plans, and users targets with MSA & distributors partners - Gain expertise in channel-specific pricing structures and programming The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: You also have: - Bachelor’s degree in Business Management, Marketing, or related fields preferred - 3-5 years of experience in Sales or Marketing for Construction Supplies with a proven track record delivering results preferred - Strong interpersonal, negotiation, problem-solving, verbal and written communication, organization, and multitasking skills - Valid Driver's License and physical ability to travel daily, up to 50% locally and 10% overnight - Proficient in Microsoft applications; Excel, PowerPoint, Word, Outlook The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. #LI-ZN #LI-Remote What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)