Job Description: Solution Engineer - Eastern USA FIELD APPLICATION ENGINEER - US NEMs and LABs Team The candidate is responsible for supporting sales growth by working closely with the US NEM and LAB team. Location preference for is in the Eastern region of the United States, but will consider other locations based on strength of candidate. The market that you will be supporting will include Network Equipment Manufacturers, Photonics and Optical Component Manufacturers, Webscale Labs, and University Research Centers. The ideal candidate must have solid knowledge in Advanced Optics, Wafer/die Level Optical Probing, and High-Speed transmission testing. What You'll Do - Provide pre-sales support to the NEM and LAB customer base. This will include, but not be limited to, online or onsite demonstrations, presentations, evaluation support, and technical reviews of our products. - Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications. - Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions. - Work closely with the Business Unit to ensure the most up to date product information is being delivered to the market. - Provide direct feedback to the Business Unit regarding competitive information and new feature requests received from the field. Technical Skills What We are looking For : - Well versed in communications technologies, including high speed transceivers, photonics, active/passive optical components and PIC technologies. - The candidate should have familiarity with testing and characterization of these technologies including IL/PDL measurements, polarization, BERT, scopes, protocol (Ethernet, OTN, etc.) as well as the ability to stay current with the latest emerging technologies. Required Aptitudes - Technical aptitude to understand customers’ use case and position EXFO’s solutions to meet their needs - Self-Starter and able to communicate and interact with people at all levels - Autonomous, well organized, and results-oriented, meets deadlines. - Possess leadership qualities and good interpersonal and communications skills - Excellent presentation, communication, and relationship building skills. Must Have Pertinent experience: Minimum three years’ experience with communications test equipment or equivalent Language requirements:English written and verbal. Education: Degree in Telecommunications, Optics, Engineering, or equivalent Ability to Travel: Approximately 25%-50% travel required. EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. VALUES Care about transforming the Banking landscape. Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets. Business Solutions Group (BSG) at Temenos is integral part of our business. We champion and offer the best suite of banking software as products, and SaaS, acting as trusted advisors to help Financial Institutions (FIs) accelerate their modernization and transformation objectives. We seek a highly skilled, enthusiastic, and experienced sales engineer to join our elite group. In this role, you need to have knowledge of financial technology, experience in positioning SaaS solutions and apply problem-solving skills to offer the best-fit solution mix to prospects/ clients in the Americas market. We challenge · We commit · We collaborate · We care. We call it Temenosity! If you are want to be part of a community that invests in technology, innovation, vision, culture, and values, Come join us!! ​ OPPORTUNITIES - Technical Expertise: - You will develop a deep understanding of Temenos solutions and SaaS services and stay updated on industry trends and best practices. - You will act as a subject matter expert in discussions with clients, demonstrating how our solution’s technology can address their specific challenges and needs. - Pre-Sales Support: - You will collaborate with the Lead BSG and sales team to qualify leads, understand FIs requirements, and take end-to-end accountability of a bid for - technology & SaaS aspects of the solution. - You will contribute to technical presentations and product demonstrations to showcase the benefits and capabilities of our solutions. - You will contribute compelling proposals and responses to Requests for Information (RFIs) and RFPs (Request for Proposals). - You will contribute and help managing demo environments for the region - You will set up the core solutions (typically for demonstrations) and support the Sandbox activities with the clients - Client Engagement: - You will clearly articulate the value Temenos products bring to an organization. - You will build and maintain strong client relationships (from C-Level to Enterprise Architects), serving as a trusted technical advisor throughout the sales cycle. - You will gather client feedback and insights to inform product development and enhancements. - Technical Documentation: - You will create and maintain quality technical documentation including solution architecture diagrams, and use of BSG tools for internal updates. - Training & Collaboration: - You will offer post-sales technical support as needed to ensure client success. - You will collaborate with cross-functional teams, including product, services, support, marketing, client engagement, bid management, and partners, to align sales strategies with company goals. - You will provide feedback to Product Management on product enhancements. ​ SKILLS - Banking industry knowledge: - You should have in-depth knowledge of digital & core processing systems in a banking ecosystem, i.e., Core Banking, Payments, Digital Channels & Gen AI with prior experience in developing/ delivering our solution for North America. - You should have relevant experience in the Banking/ Fintech Industry - You should have understanding of US banking financial technology landscape – in-house applications, ASP & SaaS solutions, ancillary and downstream systems - You should have appetite to work across different financial institutions & understand their requirements – large & mid sized traditional banks, challenger banks & non-banking financial institutions - You should have knowledge of the banking and financial industry trends in technical innovation - SaaS & Application Architecture: - You should have hands-on knowledge of core banking, payments and digitals solutions - You should have understanding of SaaS positioning, deployment architectures, SLAs, Security, SOC Compliance, Observability, DevOps, and upgrades. - You should have knowledge of application architecture & integration patterns, and deep understanding of core processing systems such as core banking, and payments. - You should have entry-level certification in Azure or AWS is a good-to-have. - Pre-Sales Skills: - You should have good listening & story-telling skills through various mediums such as whiteboarding & MS Office Tools. - You should have ability to research and understand the needs of a prospect’s business, ecosystem, competition and business & technology drivers. - You should have analytical thinking with consultative mind set to create best-fit solution. - You should have excellent presentation, writing and deal management skills across all levels of leadership - Travel & Other Requirements: - You should have ability and willingness to travel domestic and international as required (up to 50% travel). - You should have an independent way of working as well as team environment with effective communication with peers. - You should have ability to thrive in a fast-paced environment and be hands-on with the latest product enhancements. SOME OF OUR BENEFITS include: - Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month - Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership - Family care: 4 weeks of paid family care leave - Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge - Study leaves: 2 weeks of paid leave each year for study or personal development Please make sure to read our Recruitment Privacy Policy

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date. Learn more at upbound.io. As a Staff Solutions Engineer (SE) at Upbound, you'll be a vital part of our pre-sales team. This role will support all pre-sales efforts in the EMEA region across multiple segments. Once a lead is discovered and qualified, the Solutions Engineer works directly with the customer to understand the technical business problem they are trying to solve. They will help customers navigate and understand the value Upbound products and solutions bring them. Solutions Engineers build credible technical relationships with our customers by listening and then clearly communicating the value proposition of our products in a way that is contextualized to the customer’s specific needs. Solutions Engineers are deeply familiar with Upbound’s product roadmap and will intuit when to sell ahead of our product roadmap and when to focus on existing solutions based on the customer’s medium and long term vision. Solutions Engineers are expected to deeply understand the key technical and economic buyer's personalities and what it will take to get them to sign a deal. In this role, you will: - Partnering with a Sales Account Executive to engage in technical discussions with customers throughout the buying lifecycle. - Working cross functionally with product marketing, and independently, to create and deliver high fidelity presentations, custom demos, sample solutions, and present use cases to guide the customer through the buying journey - Closely partnering with customers and platform builders to solve technical and business challenges which enables them to design, build and implement Crossplane and Upbound Cloud based control plane architectures. - Working directly with customers and platform builders to define, implement, and test out early proof of concepts of Crossplane and Upbound Cloud. - Collect detailed customer requirements so product and engineering can accurately estimate and resource the necessary implementation services. - The technical voice and trusted advisor to the customer and represent the customer needs internally. - Project manage the account pre and post sale to ensure a smooth and frictionless customer experience through implementation in partnership with Solutions Architect and implementation teams. You are a good fit if you have: - Worked in pre-sales, consulting, or equivalent experience in an enterprise environment. - Experience developing relationships with engineering, executive, and commercial teams throughout large organizations. - Guided customers through designing and deploying Kubernetes to their production environments. - A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers. - Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues preventing successful adoption. - Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments. - A deep understanding of modern operational and application delivery tools and methodologies inside of production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps. - The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds. - Successfully managed multiple projects and priorities in a fast paced and dynamic environment. - Successfully identified and removed friction from the buying process resulting in a more streamlined and shortened sales cycle. - Excitement and comfort being a key part of further defining, scaling, and making this part of our sales process thrive. It is a plus if: - You are actively involved or have contributed to the upstream Kubernetes community. - You have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project. - You have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment. #LI-REMOTE Why Upbound? At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. About Upbound Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Job Location: Munich, Germany / Remote, Germany Job Description As a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. You will bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills to ensure the seamless integration, performance, and security of Cloudflare’s services within the customer's ecosystem. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. You will work closely with the Customer Success Managers (CSMs) and other teams at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs. Responsibilities As a member of the Account Team, you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers: - Primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices. - Be part of the regional account teams and work closely with CSMs on supporting the regional book of business. - Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics. - Provide customers with clear proactive technical guidance and expertise across all our products. - Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations. - Proactively identify opportunities for expansion for existing customers. - Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices. - The role requires willingness to travel 20-30% to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates. Experiences might include a combination of the skills below: - At least 6 years of prior experience in technical post-sales roles in cybersecurity or internet technology. - Fluency in German AND English. - Bachelor or comparable degree in the IT field is desirable, Master degree is a plus. - Deep understanding of how the internet works. For example: - Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP - Reverse and forward proxies and the applications of both - Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust - Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3 - Enjoying the adventure of troubleshooting and solving technical problems. - Understanding why Cloudflare plays an increasingly important role on today’s internet. - Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) - Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It is essential for our CSEs to stay up to date with Cloudflare’s specific products and with industry trends. - Ability to manage a project, work to deadlines, and prioritize between competing demands. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.