• Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals. • Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk, drive adoption and expansion, and strengthen KPI execution. • Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes. • Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement.

• Lead and develop the EMR Success team • Manage, coach, and develop EMR Integration Specialists responsible for successful implementations and ongoing client support, proactively identifying and breaking through customer and internal barriers to drive customer success. • Create clear operating rhythms (intake, prioritization, escalation, customer communications, post-mortems) and ensure consistent execution across the team, delivering best-in-class field and clinic-level support. • Drive customer success for EMR integrations • Ensure customers are successfully implemented and supported across the full integration lifecycle, including implementation planning and cross-functional coordination. • Oversee key activities such as workflow assessment, roll-out planning, training/change management, go-live support, and post go-live planning. • Ensure the team provides end-user training and maintains high customer satisfaction. • Be the technical point for triage + escalation (Software Product Manager mindset) • Lead triage of integration issues and changes; ensure ownership, urgency, and clear resolution paths. • Partner with internal technical teams to “navigate and champion IT project requests,” unblock dependencies, and drive timely resolution. • Develop clear and documented playbooks for the team to follow. • Build scalable processes and improve the system • Develop and continuously improve documented, scalable processes for implementation and ongoing EMR support, optimizing solution offerings and implementation workflows. • Build metrics and reporting around customer health, backlog, SLA performance, go-live readiness, and recurring issue themes. • Partner cross-functionally • Serve as a liaison across Sales and external stakeholders to improve onboarding, closing of EMR integrations and customer experience both for our customers and the sales team. • Ensure the team effectively educates internal and external partners on EMR integration processes and best practices.

We are seeking a proactive and organized Customer Service Management professional to guide client interactions, maintain service quality standards, and ensure a smooth, professional experience from initial contact through completion. In this fully remote role, you will help oversee communication flow, coordinate service processes, and maintain consistency across client touchpoints. This opportunity is ideal for someone who thrives in a client-focused environment, enjoys improving workflows, and can confidently manage multiple priorities while working independently within structured systems and mentorship support. What Youll Do: - Oversee daily client communications to ensure clarity, professionalism, and responsiveness - Monitor service workflows to maintain efficiency and high-quality standards - Ensure timely follow-ups, confirmations, and resolution of client concerns - Coordinate scheduling, documentation, and service details as needed - Maintain accurate records and ensure consistency across processes - Provide calm, solution-oriented leadership in client-facing situations - Identify opportunities to improve communication flow and service delivery What Were Looking For: - Strong written and verbal communication skills - Excellent organizational and time-management abilities - Problem-solving mindset with attention to detail - Experience in customer service, client management, or coordination (helpful but not required) - Ability to manage multiple client needs independently in a remote environment - Comfortable using digital systems and applying training effectively - Reliable, professional, and service-driven - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Why This Opportunity Stands Out: - 100% remote flexibility - Structured training, mentorship, and established systems - Supportive team environment focused on quality service - Clear pathway for professional development and long-term growth

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring an Associate Partner Success Manager to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely anywhere in the continental US or in our corporate location in Utah. Employee Value Proposition (EVP): PROG provides people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A sales organization that is dedicated to developing and executing winning sales and marketing strategies in a fun and engaging environment. We provide our employees with challenging opportunities where passion, tenacity, innovation, and diligence are rewarded. We want your passion, your creativity, and your proficiency in rallying support for the ideas that will advance our initiatives. With your broad strategic expertise, you will plan, develop, and implement highly effective sales, marketing and operational strategies, solutions, and initiatives to drive market share and sell-through for our clients. YOU ARE: A business-to-business focused professional with experience providing solutions to a variety of issues. You think outside the box and don’t shrink from crucial conversations. You are skilled at building impactful relationships with internal and external partners to help drive sales. You will support our retail partners in connecting to our web-based lease-to-own finance technology, which provides a fast, robust, and seamless customer experience for their customers, increasing their bottom line (and ours). YOUR DAY-TO-DAY: - Align sales resources for retail partners, including the recommendation of ordering of marketing materials (POP, etc.) - Execute rollout plans and activation plans for new retail partners - Coordinate the full onboarding process for new retail partners, including the distribution of welcome letters, updating retail partner information in Salesforce, application setup, ProgCentral setup and training, ordering of marketing materials (POP, etc.), and other related tasks required to enable the success of the retail partner - Investigate and troubleshoot escalated issues with lease transactions, funding, and credits for key retail partners - Report on retailer health, eCom potential, and compliance remediation to support sales teams in the field to better drive GMV performance YOU'LL BRING: - High school diploma, or equivalent, required - 3-5 years’ relevant professional experience - Exceptional organizational and time management skills - Must have superior interpersonal skills as well as oral and written communication skills - Moderate-level experience with Microsoft Office Suite - Ability to make decisions independently by referencing standard operating procedures and previous experience, properly identifying when escalation to leadership is required WE OFFER: - Competitive Compensation + Bonus Potential - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Time - Diversity Alliance Resource Groups - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job Required Equipment & Services Will Be Provided Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.