• Support the strategy, execution, and scaling of Vocal Media’s AI-powered products and programs • Guide the vision and roadmap for AI Studio, balancing internal experimentation with scalable, client-ready solutions • Lead the transition from prototype to production—turning early AI experiments into stable tools, workflows, and programs • Identify opportunities to standardize, automate, and scale AI capabilities across multiple clients and programs • Manage systems for internal AI experimentation, including intake, prioritization, testing, and evaluation processes • Establish clear operational frameworks to support rapid iteration without sacrificing reliability or quality • Partner with operations and data teams to build reporting, monitoring, and feedback loops that inform product decisions • Anticipate operational risks and constraints as AI tools scale, proactively addressing performance, compliance, and resource needs • Oversee AI-enabled client programs from discovery through delivery, ensuring strong alignment between client needs and product capabilities • Collaborate with client teams to scope requirements, manage timelines, and set clear expectations for AI-driven outcomes • Ensure consistent quality and performance across all client-facing AI tools, services, and workflows • Translate client feedback into actionable product improvements and roadmap priorities • Partner closely with engineers, data scientists, and technical vendors to design, build, and ship AI-powered tools, platforms, and internal systems • Contribute meaningfully to technical architecture and system design discussions, including data pipelines, model integration, automation workflows, and internal tooling • Serve as a technical bridge between engineering teams, AI creatives, and client-facing stakeholders • Support iteration, debugging, and performance optimization by maintaining a strong understanding of systems end-to-end • Make informed build vs. buy decisions, evaluating vendors, APIs, and tools for scalability, cost, reliability, and long-term maintainability

• Define and own the multi-year product strategy for GIAC certifications and assessments, aligned to broader organizational goals. • Identify market opportunities, competitive dynamics, and learner needs to inform product direction. • Lead the end-to-end product lifecycle from discovery and definition through launch and iteration for all certification and assessment products. • Translate learner, employer, and industry insights into clear product requirements and success metrics. • Create and maintain the GIAC product roadmap, ensuring it reflects business priorities, learner needs, and industry trends while communicating progress and tradeoffs to senior stakeholders. • Own and manage the product backlog, partnering directly with engineering teams to groom, prioritize, and sequence work that delivers the highest impact. • Partner with psychometricians, exam developers, and range and lab platform technology teams to ensure certification and assessment products meet rigorous standards for validity, reliability, and fairness. • Define and monitor KPIs to measure product health and drive continuous improvement. • Serve as the lead product management authority on the certification and assessment landscape, including industry trends, credentialing standards, and competitor offerings. • Build strong relationships with key internal stakeholders across GIAC business leadership, curriculum, sales, marketing, and product development. • Engage directly with customers, employers, and the broader cybersecurity community to deepen understanding of market needs.

• Own and continuously refine Limble’s roadmap for pre-built integrations across ERP, HRIS, Finance, Inventory, Sensors/IoT, SSO, and other systems that support enterprise workflows. • Prioritize requests based on customer demand, market needs, GTM input, and strategic value for mid-market and enterprise customers. • Convert business workflows into clear functional and technical requirements for engineering. • Own the API product roadmap and developer experience strategy • Partner with engineering leads to ensure integrations are predictable, scalable, and reusable within our new platform architecture. • Manage the full lifecycle of each integration from discovery and scoping through design, development, QA, customer validation, launch, and ongoing improvements. • Create repeatable patterns and frameworks to accelerate integration delivery. • Meet with customers, partners and prospects to uncover workflow needs, data flows, and integration gaps. • Turn insights into structured requirements for the integration backlog. • Support enterprise sales by explaining how Limble fits into broader operational tech stacks. • Own Limble’s strategic relationships with iPaaS partners (Prismatic, Make, Zapier, Paragon, n8n, etc.). • Manage the roadmap for Limble-built connectors across major iPaaS platforms, ensuring strong coverage, high quality, and alignment with each vendor. • Lead the transition away from legacy iPaaS tooling toward customer-supported iPaaS solutions or native pre-built integrations. • Ensure the ecosystem meets enterprise expectations for reliability, documentation, SLAs, scalability, and security. • Partner with Product, Engineering, GTM, Customer Success, Solutions Engineering, and Support to ensure integrations are delivered smoothly and meet customer expectations. • Own the intake, triage, and scoping process for integration requests coming from Sales and Customer Success. • Work with Solutions Engineering to create repeatable “integration playbooks” that support enterprise implementations. • Lead Limble’s ecosystem of integration partners building on the platform. • Provide guidance on when to use Limble’s pre-built integrations versus partner-built connectors. • Partner with our partnerships team to build a scalable partner enablement program with documentation, patterns, sample workflows, and reference architectures. • Act as the escalation point for high-impact partner needs, including roadmap alignment, joint customer requirements, and architectural decisions.

At Facet, we are revolutionizing financial planning by putting our members at the heart of everything we do. We are seeking a Member Experience Specialist who thrives on direct interaction—someone who can turn a complex financial process into a seamless, supportive conversation. In this role, you are the primary voice and face of Facet. You will spend your day engaging deeply with members via phone, email, and Zoom, acting as a dedicated guide through the technical hurdles of investment rollovers and account transfers. You won’t just be answering questions; you’ll be building trust, providing "white-glove" technical walkthroughs, and ensuring every member feels confident and supported as they act on their financial plan. THIS IS A TUESDAY-SATURDAY SHIFT Your Day-To-Day Responsibilities: - High-Touch Member Support: Serve as the frontline expert for members, providing high-energy, professional, and empathetic support across phone, email, and live video (Zoom). - Virtual Guided Onboarding: Lead members through screen-share sessions to troubleshoot app issues and facilitate complex investment transfers (ACATs/Rollovers) in real-time. - Active Pipeline Management: Maintain a rigorous follow-up cadence, proactively calling and emailing members with status updates on their money movements to ensure they are never left wondering. - Communication Excellence: Manage a high volume of member inquiries with a focus on responsiveness, clarity, and "closing the loop" on every ticket. - Calendar & Meeting Mastery: Strategically manage your schedule to maximize availability for member calls, ensuring a frictionless booking experience for those who need your help. - Feedback Loop: Act as the "Voice of the Member" by documenting common pain points discovered during live interactions and collaborating with Product teams to solve them. - Service Recovery: Proactively reach out via phone to members who have reported less-than-ideal experiences (low CSAT/NPS) to listen, learn, and resolve their concerns.