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CareDx, a molecular diagnostics company based in Brisbane, California, is devoted to improving the lives of organ transplant patients via noninvasive diagnostic
Clinical Liaison
Location
United States
Posted
94 days ago
Salary
0
No structured requirement data.
Job Description
Clinical Liaison
CareDx
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. - Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests. - Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process. - Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful. - Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement. - Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders. - Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers. - Coordinate timely processing for samples and customer inquiries. - Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc. - Field travel within assigned geography to key accounts for business reviews and product updates. - Other duties as assigned. Qualifications - RN degree is required. - 5 plus years Transplant experience preferred. - Certified Clinical Transplant Coordinator (CCTC) preferred. - 25 - 30% Field Travel within assigned geography. - Ability to thrive both independently and in a team environment. - Proficiency in reporting and data analytic tools like Excel, Salesforce.com. - Strong verbal and written communication skills. - Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships. - Proven experience in managing customer expectations and product development updates. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more!
Job Requirements
- RN degree is required.
- 5 plus years Transplant experience preferred.
- Certified Clinical Transplant Coordinator (CCTC) preferred.
- 25 - 30% Field Travel within assigned geography.
- Ability to thrive both independently and in a team environment.
- Proficiency in reporting and data analytic tools like Excel, Salesforce.com.
- Strong verbal and written communication skills.
- Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships.
- Proven experience in managing customer expectations and product development updates.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation.
- And more!
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