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Jobgether logo
Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BPO & Operations Lead

Artificial IntelligenceArtificial IntelligenceOtherRemoteH1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

94 days ago

Salary

0

No structured requirement data.

Job Description

BPO & Operations Lead

Jobgether

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.

Job Requirements

  • Proven experience managing offshore teams in a high-volume operational environment.
  • Strong operational leadership skills in hiring, onboarding, and performance management.
  • Experience with BPO/EOR vendor relationships and compliance.
  • Hands-on experience with daily production oversight and metrics.
  • Ability to diagnose workflow constraints and enhance efficiencies.
  • Experience in quality assurance and structured feedback processes.
  • Strong analytical skills to utilize operational metrics and reports.

Benefits

  • A great place to work with fantastic people.
  • A career in the healthcare technology industry with growth opportunities.
  • Competitive compensation package.
  • Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave.
  • Flexible work-life assistance programs.
  • Opportunities for community volunteering and professional development.

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Manager for BPO Operations

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We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

OtherRemoteH1B No Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. Your leadership will be critical as you manage hiring, onboarding, training, and vendor relationships, while maintaining high standards of quality assurance. - Build and manage the overseas BPO program, including system setup and training materials. - Manage and refine processes for efficiency and compliance. - Lead daily operational management and coordination of teams. - Conduct quality assurance checks for agents and refine QA processes. - Oversee vendor performance, staffing, compliance, and financial controls. - Monitor production counts and proactively address service level risks. - Collaborate cross-functionally with product and engineering teams. Qualifications - Proven experience managing offshore teams in a high-volume operational environment. - Strong operational leadership skills in hiring, onboarding, and performance management. - Experience with BPO/EOR vendor relationships and compliance. - Hands-on experience with daily production oversight and metrics. - Ability to diagnose workflow constraints and enhance efficiencies. - Experience in quality assurance and structured feedback processes. - Strong analytical skills to utilize operational metrics and reports. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry with growth opportunities. - Competitive compensation package. - Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave. - Flexible work-life assistance programs. - Opportunities for community volunteering and professional development.

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Senior Director, Commercial Forecasting and Competitive Intelligence

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Insmed is a global biopharmaceutical company dedicated to creating life-transforming therapies for patients with serious and rare diseases that have limited tre

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? About the Role: The Senior Director, Commercial Forecasting and Competitive Intelligence will lead efforts to analyze the competitive landscape and provide strategic forecasts across Insmed’s pipeline and in-market products. 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United States
$214K - $292K / year
Job Closed