This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Dawson Group is looking for a permanent, full-time Digital Innovation Developer who will analyze, design, develop and maintain information systems, ensuring they meet our business requirements and improve operational efficiency. In this role, you will be a valued member of Dawson Group and will support our partnership with RightMetric, acting as the embedded developer for the RightMetric business. As time progresses, the role will serve other innovation needs across Dawson Group. RightMetric is a digital intelligence and analytics firm that helps global brands understand competitor behavior, audience trends, and digital marketing performance. The company leverages data sources, analytics tools, and AI-driven automation to transform complex digital data into actionable insights, strategic recommendations, and executive-ready reports. You will work closely with RightMetric’s leadership, product, and data teams as well as Dawson Group’s sister companies to help shape, establish, and deliver on their digital transformation journey. You will play a key part in identifying and implementing opportunities to embed AI across our businesses – integrating systems, automating processes, and leveraging intelligent solutions to drive productivity, efficiency, and innovation. You will help design and develop the logic layer of our digital ecosystem – turning current manual processes into minutes of automated output. This position is fully remote, enabling you to collaborate seamlessly across teams while contributing to the evolution of our digital ecosystem. This role will focus on 3 key areas: - Internal workflow automation and efficiency – utilize technical solutions, APIs, and business logic to eliminate friction points or inefficiencies in internal operations, leading to measurable improvements in team output and speed. - Solution architecture and organizational adoption – act as a technical leader who can help shape digital solutions and instill a high-velocity development culture across the organization. - Maintenance and enhancements of existing automation solutions – learn existing in-house digital solutions and products, formerly developed by technical teams and contractors. Take technical ownership for the systems and provide maintenance and support. WHAT SUCCESS LOOKS LIKE: - Design, develop and deploy integrated automation solutions that connect and streamline processes across core business tools. - Take technical ownership of existing systems and solutions – evaluating architecture, addressing gaps, and evolving them into scalable, maintainable, and well-governed platforms. - Orchestrate AI driven workflows that gather data, analyze trends, and produce business outputs with traceability. - Deliver rapid, functional Proofs of Concept (POCs) within short 2‑ or 3‑week cycles – then mature the highest‑value prototypes into stable, maintainable outputs. - Act as a trusted technical partner, translating business needs and operational pain points into actionable solutions. - Serve as the technical liaison for internal teams and third‑party developers – providing architectural guidance that supports scalable, sustainable systems. Qualifications - A degree in Computer Science, Software Engineering, or a related technical field – or equivalent hands-on experience demonstrating strong capability in systems, automation, or integration. - 3 to 6 years of experience in software development or product management. Within this, 1-3 years of designing, building, and maintaining automation or digital workflow solutions including integrations, CI/CD pipelines, automation scripts or otherwise. - Proficiency with modern development languages such as Python and JavaScript, including experience with frameworks and runtime environments like React and Node.js. - Experience using GitHub for source control, with the ability to quickly learn and adapt to new languages, frameworks, and tools. - Practical experience working with APIs, system integrations, and cloud-based business platforms (for example, CRM and collaboration systems). - Experience with modern AI-assisted development tools (such as Cursor, Claude Code, or GitHub Copilot) along with hands-on use of AI tools (LLMs, agent development, API to Agentic Frameworks) to incorporate intelligent capabilities into digital solutions. - Business acumen – an understanding of business concepts that will enable you to navigate conversations effectively and identify streamlining opportunities. - Ability to translate ambiguous business problems into clear technical requirements and practical solution designs. - Strong analytical and problem-solving skills – able to quickly understand existing processes and identify clear improvement opportunities. - A continuous-improvement mindset with a focus on using automation, data, and AI to streamline operations and remove friction. - High attention to detail and a commitment to producing maintainable, scalable, and high-quality technical solutions. - Strong communication skills – able to translate business needs into practical technical solutions and collaborate effectively with both technical and non-technical stakeholders. - Identify and solve high-impact “micro-problems” within the first six months – driving measurable improvements in workflow efficiency and team output. - A self-directed, curious, and proactive working style – comfortable operating independently in a fully remote environment while staying aligned with team goals. Benefits - Excellent compensation package - Pension and medical benefits - Learning and long-term advancement opportunities

• Design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. • Software design and development, testing and documentation across backend, frontend and interaction management platforms to deliver end-to-end features. • Work with product owners and designers to expand the feature set and create high-quality user interfaces. • Take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation. • Deep dive into cutting edge technologies and work with the products team to transfer ideas into products. • Contributes to the design process for new products and solutions.

About Helm Health Helm is a Series A start-up transforming health insurance with "Dynamic Copay" – a new insurance plan that allows members to see simple upfront prices for all medical care before making decisions. Our team is building the infrastructure to power these plans for health insurance payors. With Helm, our clients offer simpler health plans to their members, helping them navigate to higher-value care. Our team has specialized in Dynamic Copay solutions since 2020, and Helm is the only independent platform in the market. We have grown rapidly since our launch, working with clients from local health plans to the nation's largest health insurers. The market is forming around us, making it an exciting time to join! The Role We're seeking a VP of Engineering to serve as the CTO's technical counterpart in scaling our engineering organization. This role combines deep, hands-on technical leadership with the people management and process maturity required to grow a rapidly scaling team. You'll be expected to contribute across every layer of our stack — writing code, reviewing architecture, responding to incidents, leading client conversations, and managing team leads. The right person for this role is a true engineering generalist who has built and shipped complex systems and is now ready to multiply their impact through an organization. Responsibilities - Partner with the CTO to define and execute engineering strategy, org structure, and hiring plans - Take on direct management of team leads, including 1:1s, career development, and performance management. - Serve as a technical escalation point across all engineering teams and product areas.s - Participate in architecture reviews and make binding technical decisions when needed. - Respond to production incidents alongside the on-call team - Own and improve engineering processes: sprint cadence, release management, code review standards, incident response, postmortems - Represent engineering in cross-functional discussions with product, operations, and client-facing teams - Meet with clients when technical depth is required - Drive compliance and security practices across engineering (HIPAA, SOC 2 Type 2, HITRUST) - Help recruit, interview, and close senior and leadership engineering hires Requirements - 10+ years of software engineering experience, with significant time as a hands-on technical leader - Deep expertise across multiple domains: backend services, cloud infrastructure, data systems, and frontend architecture - Experience managing engineering managers or tech leads (not just ICs) - Go and TypeScript proficiency - Strong understanding of PostgreSQL, BigQuery, Redis, Firestore, and cloud-native database patterns - Experience with Google Cloud Platform (or equivalent depth with willingness to work in GCP) - Docker/Kubernetes Preferred Qualifications - Python proficiency - Health insurance or claims processing experience - HIPAA, SOC 2 Type 2, or HITRUST compliance experience - Terraform/Terraform Cloud - Experience with event-driven architectures, distributed systems, or real-time data pipelines - Start-up experience, especially Series A through Series C growth stages - Incident management and response leadership Characteristics - Technically fearless — you default to understanding problems at the deepest level available to you. - High-integrity communicator — you say what you mean, flag risks early, anddon'tt paper over problems - Generalist by nature —you're energized by switching between a Terraform module, a Go service, a React component, and a difficult personnel conversation in the same day - Ownership mentality — you treat the entire engineering org as your responsibility, not just your direct reports - Mission-driven — motivated by making healthcare simpler and more transparent - Calm, clear, and decisive under pressure Internal Tools/Technology - Cursor / Linear / GitHub / Notion / Whimsical - Slack / Google Workspace / Zoom - incident.io / Sentry / Drata / Cloudsmith / HCP Terraform - Claude, ChatGPT, Gemini — we are an AI-forward engineering team - macOS / Linux Compensation The target base salary range for this position is $200,000 - $250,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by several factors, including experience, skills, location, internal pay equity, and other relevant business considerations. Benefits/Offerings - Unlimited PTO (mandatory 12 days) - Computer + home office stipend - 401(k) + matching - Health and dental insurance - Autonomy and tons of room for career growth Occasional Travel We meet quarterly as a company. Please note that this is a fully remote opportunity.

• Use AI to build, optimize, and maintain software systems • Collaborate across disciplines to understand our domain and iterate on projects • Protect our users’ privacy and security through best practices