This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a hands-on Head of Student Experience to build and optimize critical operational processes across retention, refunds, support, and student success. This role requires a strong operator who can balance operational efficiency with high-quality service delivery. - Ensure high-quality student experience across the full journey. - Define and maintain standards for support quality, communication, and student satisfaction (CSAT/NPS); oversee consistent escalation and intervention processes. - Build operational infrastructure for retention and refunds. - Establish clear processes, track refund rates and monthly payment retention, and implement a new onboarding approach to reduce refund request rates by 15-20%. - Manage budgets and optimize costs. - Calculate operational costs per program, reduce the Student Experience budget as a % of revenue, and ensure all teams operate within budget while maintaining quality standards. - Lead operational teams through transition. - Support leads in onboarding, success and refunds teams. Establish transparent tracking systems to identify and resolve issues proactively. - Drive metrics and performance. - Set targets for refund rates, retention rates, student satisfaction, and support quality. Build and adapt bonus systems aligned with team goals. Monitor KPIs and lead cross-functional problem-solving when metrics shift. - Enable data-driven decisions. - Work closely with the analytics team to forecast metrics, analyze trends, and communicate insights across product, growth, and marketing teams. Qualifications - Strong operational background in fast-growing B2C environments (EdTech, FinTech, delivery, e-commerce preferred) with proven experience scaling operations through growth phases. - Solid analytical skills: comfortable with financial modeling, metrics forecasting, and connecting operational metrics to business outcomes. - Proven track record of measurable results across retention, refunds, or operational efficiency improvements. - Ability to switch between strategy and hands-on operational execution. - Experience managing multiple teams and leads, ideally during periods of team transition or restructuring. - Proactive crisis management approach: able to diagnose metric fluctuations, analyze root causes, and coordinate cross-functional solutions. - Excellent people management and open communication skills. - 1+ years tenure in previous companies with documented achievements and impact. Requirements - Strong operational background in fast-growing B2C environments (EdTech, FinTech, delivery, e-commerce preferred) with proven experience scaling operations through growth phases. - Solid analytical skills: comfortable with financial modeling, metrics forecasting, and connecting operational metrics to business outcomes. - Proven track record of measurable results across retention, refunds, or operational efficiency improvements. - Ability to switch between strategy and hands-on operational execution. - Experience managing multiple teams and leads, ideally during periods of team transition or restructuring. - Proactive crisis management approach: able to diagnose metric fluctuations, analyze root causes, and coordinate cross-functional solutions. - Excellent people management and open communication skills. - 1+ years tenure in previous companies with documented achievements and impact. Benefits - Competitive compensation. - Full-time remote contract with a flexible schedule. - Direct ownership of critical business metrics affecting revenue and student satisfaction. - High autonomy to build and optimize operational systems from the ground up. - Resources including budgeting authority, dedicated analytics support, and access to the CRM team. - Fully remote collaboration alongside an experienced, global professional team.

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: - Independently process travel claims in accordance with associated policies - Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations - Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner - Consistently meet established performance standards, including quantity and quality claims processing standards - Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions - Ability to function independently within established guidelines. - Maintain HIPAA compliance Successful Candidate Will Have: - Effective time management skills - Ability to function independently within established guidelines - Excellent interpersonal, verbal, and written communication skills - Intermediate skill level in Microsoft Office programs - Problem/issue resolution capability - Ability to work effectively in a fast-paced team-based environment About One80: One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Pay Range: 15.48 - 19.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

We anticipate the application window for this opening will close on - 9 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Join Medtronic as an Affera Mapping Specialist and be at the forefront of transforming lives through advanced medical technology! In this dynamic role, you’ll work alongside a collaborative team of clinicians, engineers, physicians, and innovators to execute mapping solutions for cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact global healthcare directly. If you're driven by precision, problem-solving, and the chance to make a tangible difference in people’s lives, this is your opportunity to grow your career while shaping the future of medical innovation at Medtronic. To find all CAS Mapping roles available please use #casmap in the key word search at Medtronic Careers Various levels available based on qualifications and experience  Responsibilities may include the following and other duties may be assigned. - Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products. - Educate and train physicians, hospital personnel and office staff on technical matters relating to CAS products and related procedures. - Promote the safe and effective use of Medtronic CAS products and related procedures. - Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products.  - Develop and cultivate customer relationships resulting in incremental business. - Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities. - Collaborate and strategize with local sales team to conduct customer training for mapping and other CA Solutions products. - Collaborate and communicate with the sales and clinical teams in the region. - Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support. - Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology.  ​ The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here Required Qualifications To be considered for this role, please ensure these minimum requirements are evident on your resume. - High school diploma PLUS a minimum of 6 years of related work experience in cardiac mapping and navigation. OR - Associate degree PLUS a minimum of 4 years of related work experience in cardiac mapping and navigation. OR - Bachelor degree plus a minimum of 2 years of related work experience in cardiac mapping and navigation.   Preferred Qualifications - B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales.   - Proven track record with technical training assignments.   - Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support.   - Ability to travel more than 25% of the time    Additional Job Requirements - Environmental exposure to infectious disease and radiation  - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise  - Clinical Specialists will on occasion be required to travel outside of their assigned territory and possibility overnight  - Must have a valid driver’s license  - Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers   - Must be able to stand/sit/walk for 8 hours a day - Ability to travel up to 25%  Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel. CARDIOVASCULAR PORTFOLIO:   Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$120,000.00 - $125,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Care Representative II (CCRII) is responsible for delivering exceptional service to dental and vision insurance clients, members, and providers on behalf of a variety of government and commercial dental and vision plans. This role involves: - Handling inbound inquiries and outbound communications - Resolving benefit and claims issues - Ensuring a seamless experience across all touchpoints with a high degree of accuracy and empathy - Acting as a knowledgeable liaison between the insurance carriers, providers, and members Daily responsibilities include: - Service inbound calls from members regarding Dental and Vision by communicating benefits, eligibility, claims, and authorization status - Provide information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist them with locating providers in their area - Consistently demonstrate a customer-focused approach, adapting communication style appropriately to meet the needs of diverse customers and situations - Service inbound calls from providers, clients, brokers, and groups regarding dental and vision benefits, eligibility information, authorizations, claims, coordination of benefits, and remittance advice - Apply expertise in claim adjustments and resubmission procedures to accurately assess and resolve provider inquiries - Provide feedback to Provider Relations staff on complex issues such as discrepancies in reimbursement schedules or conflicting information to ensure timely and accurate resolution for providers - Support enrollment activities including but not limited to assigning primary care providers, adding authorized representatives, and updating secondary insurance information for coordination of benefits - Serve as a liaison between our organization and the client’s Member Services team to address and resolve issues such as member eligibility, appeals, and grievances - Provide timely updates to providers regarding the status of their credentialing applications, ensuring clear communication and support throughout the process - Identify provider questions that can be addressed through the provider web portal and educate callers on the benefits of utilizing available self-service tools - Ensure all inbound calls are answered according to established company, client, and state guidelines, maintaining service quality and HIPAA compliance - Accurately record call details and resolutions in internal systems to ensure proper documentation and continuity of service - Utilize effective de-escalation techniques to ensure our customers feel heard, valued, and supported during challenging customer interactions - Effectively identify issues requiring escalation to ensure they are appropriately directed to the leadership team for timely resolution - Use available resources to effectively and accurately complete calls Additional Responsibilities: - Offer recommendations to management on system enhancements and process improvements to increase efficiency and service quality - Keep our Provider Relations and Client Experience teams informed of provider manual discrepancies, location changes, and other provider-related issues to ensure accurate and up-to-date information - Participate in departmental projects as needed, contributing to team objectives and organizational initiatives Qualifications - High school diploma or equivalent - 1+ years of job-related customer service experience within industries such as healthcare, call center, banking, or retail - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook - Ability to work occasional overtime as needed - Excellent listening and communication skills - Superior customer service skills including the natural ability to provide empathy - Strong data entry/typing skills - Strong navigation skills of multiple systems and ability to multi-task - Excellent attention to detail - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions Requirements - 1+ years of job-related customer service experience within the dental, vision, or medical industry (preferred) - Proven ability to thrive in a virtual environment (preferred) - Understanding of dental, vision, and/or medical insurance terminology (preferred) Benefits - Fully remote opportunity - Training schedule: 8:00am - 4:30pm CST Monday – Friday - Work schedule (after training): 10:00am – 6:30pm CST Monday - Friday - Hours of operation: 7:00am - 10:00pm CST Monday - Friday so shift could flex based on business need - $2.00/hour differential on Mon/Tues - Occasional evenings, weekends, and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - Exceptional professional growth in a fun rewarding environment