We anticipate the application window for this opening will close on - 9 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Join Medtronic as an Affera Mapping Specialist and be at the forefront of transforming lives through advanced medical technology! In this dynamic role, you’ll work alongside a collaborative team of clinicians, engineers, physicians, and innovators to execute mapping solutions for cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact global healthcare directly. If you're driven by precision, problem-solving, and the chance to make a tangible difference in people’s lives, this is your opportunity to grow your career while shaping the future of medical innovation at Medtronic. To find all CAS Mapping roles available please use #casmap in the key word search at Medtronic Careers Various levels available based on qualifications and experience  Responsibilities may include the following and other duties may be assigned. - Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products. - Educate and train physicians, hospital personnel and office staff on technical matters relating to CAS products and related procedures. - Promote the safe and effective use of Medtronic CAS products and related procedures. - Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products.  - Develop and cultivate customer relationships resulting in incremental business. - Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities. - Collaborate and strategize with local sales team to conduct customer training for mapping and other CA Solutions products. - Collaborate and communicate with the sales and clinical teams in the region. - Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support. - Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology.  ​ The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here Required Qualifications To be considered for this role, please ensure these minimum requirements are evident on your resume. - High school diploma PLUS a minimum of 6 years of related work experience in cardiac mapping and navigation. OR - Associate degree PLUS a minimum of 4 years of related work experience in cardiac mapping and navigation. OR - Bachelor degree plus a minimum of 2 years of related work experience in cardiac mapping and navigation.   Preferred Qualifications - B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales.   - Proven track record with technical training assignments.   - Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support.   - Ability to travel more than 25% of the time    Additional Job Requirements - Environmental exposure to infectious disease and radiation  - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise  - Clinical Specialists will on occasion be required to travel outside of their assigned territory and possibility overnight  - Must have a valid driver’s license  - Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers   - Must be able to stand/sit/walk for 8 hours a day - Ability to travel up to 25%  Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel. CARDIOVASCULAR PORTFOLIO:   Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$120,000.00 - $125,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Care Representative II (CCRII) is responsible for delivering exceptional service to dental and vision insurance clients, members, and providers on behalf of a variety of government and commercial dental and vision plans. This role involves: - Handling inbound inquiries and outbound communications - Resolving benefit and claims issues - Ensuring a seamless experience across all touchpoints with a high degree of accuracy and empathy - Acting as a knowledgeable liaison between the insurance carriers, providers, and members Daily responsibilities include: - Service inbound calls from members regarding Dental and Vision by communicating benefits, eligibility, claims, and authorization status - Provide information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist them with locating providers in their area - Consistently demonstrate a customer-focused approach, adapting communication style appropriately to meet the needs of diverse customers and situations - Service inbound calls from providers, clients, brokers, and groups regarding dental and vision benefits, eligibility information, authorizations, claims, coordination of benefits, and remittance advice - Apply expertise in claim adjustments and resubmission procedures to accurately assess and resolve provider inquiries - Provide feedback to Provider Relations staff on complex issues such as discrepancies in reimbursement schedules or conflicting information to ensure timely and accurate resolution for providers - Support enrollment activities including but not limited to assigning primary care providers, adding authorized representatives, and updating secondary insurance information for coordination of benefits - Serve as a liaison between our organization and the client’s Member Services team to address and resolve issues such as member eligibility, appeals, and grievances - Provide timely updates to providers regarding the status of their credentialing applications, ensuring clear communication and support throughout the process - Identify provider questions that can be addressed through the provider web portal and educate callers on the benefits of utilizing available self-service tools - Ensure all inbound calls are answered according to established company, client, and state guidelines, maintaining service quality and HIPAA compliance - Accurately record call details and resolutions in internal systems to ensure proper documentation and continuity of service - Utilize effective de-escalation techniques to ensure our customers feel heard, valued, and supported during challenging customer interactions - Effectively identify issues requiring escalation to ensure they are appropriately directed to the leadership team for timely resolution - Use available resources to effectively and accurately complete calls Additional Responsibilities: - Offer recommendations to management on system enhancements and process improvements to increase efficiency and service quality - Keep our Provider Relations and Client Experience teams informed of provider manual discrepancies, location changes, and other provider-related issues to ensure accurate and up-to-date information - Participate in departmental projects as needed, contributing to team objectives and organizational initiatives Qualifications - High school diploma or equivalent - 1+ years of job-related customer service experience within industries such as healthcare, call center, banking, or retail - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook - Ability to work occasional overtime as needed - Excellent listening and communication skills - Superior customer service skills including the natural ability to provide empathy - Strong data entry/typing skills - Strong navigation skills of multiple systems and ability to multi-task - Excellent attention to detail - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions Requirements - 1+ years of job-related customer service experience within the dental, vision, or medical industry (preferred) - Proven ability to thrive in a virtual environment (preferred) - Understanding of dental, vision, and/or medical insurance terminology (preferred) Benefits - Fully remote opportunity - Training schedule: 8:00am - 4:30pm CST Monday – Friday - Work schedule (after training): 10:00am – 6:30pm CST Monday - Friday - Hours of operation: 7:00am - 10:00pm CST Monday - Friday so shift could flex based on business need - $2.00/hour differential on Mon/Tues - Occasional evenings, weekends, and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - Exceptional professional growth in a fun rewarding environment

This position is Remote in District of Columbia (DC), Maryland or Virginia. You will have the flexibility to work remotely* as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Provider Advocate, you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your responsibilities include resolving issues efficiently, often on the first call, and providing support through various channels like calls and chats. You'll need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:35am – 6:05pm EST. It may be necessary, given the business need, to work occasional overtime, weekends, and or some holidays. We offer 11 weeks of paid training. The hours during training will be 8:00am - 4:30pm EST from Monday – Friday (subject to change based on trainer availability). Training will be conducted virtually from your home. 100%25 attendance is a must during training period. Primary Responsibilities: - Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues - Service Providers in a multi-channel environment including call, dual chats, and email as required. - Quickly and appropriately, triage, contacts from healthcare professionals (i.e. physician offices, clinics, billing offices) - Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) - Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction - Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner - Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types - Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience analyzing and solving customer’s concerns - Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - This position involves handling provider calls or concurrent chats, with an expected volume of 50 - 70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods - Available to work full-time (40 hours/week) Monday - Friday for any hours between 9:35am-6:05pm EST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require. Preferred Qualifications: - Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools - Health care experience and knowledge of healthcare terminology Telecommuting Requirements: - Reside within the state of District of Columbia (DC), Maryland or Virginia. - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Proficient in multi-tasking, including managing multiple conversations simultaneously. - Skilled in quickly resolving calls and messages, effectively preventing escalated complaints. - Strong time management skills. - High emotional intelligence and empathy. - Excellent active listening and comprehension abilities. - Exceptional written communication skills. - Demonstrated problem-solving, organizational, and interpersonal skills. - Proven track record of consistently achieving quality and productivity standards. - Typing Speed greater than or equal to 35-40 WPM with accuracy of 90%25 *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are You an Energetic Dynamo Ready to Make an Impact? If you can make even insurance sound exciting, AO wants you! We’re trailblazers in the life insurance industry, committed to being a safety net for every child and a fortress for every working individual. Join a team fueled by innovation, collaboration, and dedication to clients — all from the comfort of your home. - Lead Your Territory: Take charge, foster growth, and expand your influence. - Build Lasting Relationships: Understand client needs and deliver customized insurance solutions. - Apply Common Sense: Make smart, practical business decisions every day. - Communicate with Clarity: Simplify complex concepts and ensure crystal-clear interactions. - Radiate Positivity: Approach every task with enthusiasm, energy, and drive. Benefits - World-Class Training: Elevate your skills and accelerate your career. - 100% Remote Work: Say goodbye to commuting and design your own work environment. - Vested Renewals for Life: Earn residual income and enjoy long-term rewards. - No Cost Leads: We provide a steady stream of leads, ready for you to connect with. - Exclusive, High-Quality Leads: Focus on building relationships, not hunting for prospects. Interview Process To ensure safety and comfort, all interviews are conducted via Zoom video conferencing. Ready to Make an Impact? If you’re a rockstar ready to elevate the team, revolutionize insurance, and empower families, apply today! Let’s join forces to safeguard children and strengthen the workforce — all while building a rewarding, flexible career.