• Lead the Certinia PSA POC initiative from initiation through executive recommendation and transition to full implementation. • Define project scope, success criteria, measurable outcomes, and decision gates for POC validation. • Drive full lifecycle implementation planning including integrations (NetSuite, CRM, data platforms), reporting design, and data migration strategy. • Establish and maintain project governance structure, executive steering cadence, RAID logs, milestone tracking, and cross-functional alignment. • Partner with Finance, Professional Services, IT, and Reporting teams to define process flows, system configurations, and operational impacts. • Develop detailed project plans including environment strategy, cutover planning, and operational readiness. • Identify integration dependencies, architectural considerations, and technical constraints in collaboration with SMEs. • Manage external vendors, Certinia resources, and system integrators including SOW alignment, delivery tracking, and escalation management. • Lead UAT coordination and ensure readiness for go-live and steady-state support transition. • Provide executive-level reporting including clear articulation of risks, trade-offs, financial impacts, and implementation readiness. • Rapidly establish credibility with stakeholders and take ownership of outcomes, driving clarity and momentum across teams. • Lead post-implementation reviews and support transition to steady-state operations, ensuring operational handoff materials are provided by the appropriate technical owners. • Support additional Enterprise Systems or Reporting initiatives as bandwidth allows.

• Lead large-scale, cross-functional programs related to international expansion and corporate development initiatives. • Develop integrated program plans across People, Legal, Finance, IT, Security, and Operations. • Define scope, milestones, dependencies, critical paths, and risk mitigation strategies. • Establish governance models, operating rhythms, and executive reporting for complex initiatives. • Drive alignment across senior stakeholders to ensure clarity of decision rights and accountability. • Partner with Legal, Finance, IT, Security, and People teams on entity creation, employer-of-record transitions, and regulatory readiness. • Coordinate HR COE workstreams including compensation benchmarking, benefits setup, payroll implementation, mobility, and local compliance. • Build repeatable playbooks and scalable frameworks for new country launches. • Ensure technical and operational systems (people systems, payroll, IT provisioning, security access) are aligned for new markets. • Identify risks related to compliance, data privacy, and workforce management across jurisdictions. • Lead integration program management for acquisitions, including Day 0 / Day 1 readiness and post-close integration. • Partner with HR COEs on org design, job architecture alignment, compensation harmonization, benefits transition, and talent assessment. • Coordinate system integrations (people systems, payroll, identity management, collaboration tools). • Track synergy milestones, integration KPIs, and change management initiatives. • Establish structured communication plans to ensure clarity for acquired employees and leaders. • Serve as a central connector across Talent Acquisition, Total Rewards, People Systems & Operations, , Payroll, Benefits, HRBPs, and Employee Relations. • Translate expansion and M&A strategy into clear People workstreams with defined deliverables and timelines. • Identify interdependencies across COEs and proactively manage sequencing and risk. • Support scalable documentation, process mapping, and operational readiness. • Elevate program management maturity within People through templates, dashboards, and playbooks. • Partner with Legal and Security to operationalize GDPR and international privacy requirements within people systems, ensuring compliant employee data management across jurisdictions. • Build structured intake and prioritization processes for expansion and integration initiatives. • Maintain centralized risk registers and mitigation frameworks. • Create executive-ready dashboards and reporting artifacts. • Ensure documentation quality, audit readiness, and regulatory compliance. • Continuously refine global expansion and M&A operating models based on lessons learned.

Why Join This Team The Senior Technical Project Manager owns the delivery and operational strategy of mid-to-high complexity GenAI data programs, including multi-workstream initiatives and strategic pilots. This role sits at the intersection of operational excellence and commercial growth and play a pivotal role which drives scalable delivery and provides expert consultancy for complex RFPs. You will be responsible for ensuring our programs are financially predictable, operationally rigorous, and fundamentally engineered for long term client success. Your Impact - Lead end-to-end execution of complex GenAI data programs across multiple workstreams and stakeholder groups. - Define delivery strategy, including methodology, governance model, risk approach, and workforce structure. - Establish scalable operating models that improve productivity, reduce rework, and accelerate time-to-production. - Own program forecasting and performance visibility, ensuring financial and operational predictability. - Shape quality frameworks across pilots and scaled programs to meet evolving client expectations. - Act as senior escalation lead for delivery risks impacting workflow, productivity, or quality. - Partner with Client Partners and customers to refine scope, align execution strategy, and identify expansion opportunities. - Lead structured post-project reviews, converting insights into systemic delivery improvements and future growth opportunities. What You Bring - 7+ years of experience leading complex technical or AI-related programs in fast-moving environments. - Demonstrated ability to manage multi-stakeholder ecosystems across technical, operational, and commercial teams. - Strong understanding of GenAI or AI data workflows and delivery governance models. - Proven capability in financial and operational forecasting within program environments. - Advanced risk management judgment in ambiguous or high-change contexts. - High data fluency with the ability to interpret metrics and drive performance-based decisions. - Strong executive communication skills and experience influencing senior stakeholders. - PMP or equivalent project leadership credential preferred. Why You’ll Love Working Here At Appen, we foster a culture of innovation, collaboration, and accountability. We value ownership, clarity, and disciplined execution in solving complex AI delivery challenges. You’ll work across global teams and high impact programs that shape how frontier AI systems are trained and evaluated. You’ll have the autonomy to lead, influence, and continuously improve how we deliver at scale. About Appen Appen has been a leader in AI training data for over 30 years. We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pretraining, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion. The total target compensation for this full-time role ranges from $110,000–$140,000 USD annually, inclusive of base salary and performance-based incentive. Actual compensation is determined based on role, level, experience and technical expertise. Appen offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options and paid time off.

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is looking for a strategic, execution-oriented Technical Program Manager (TPM) to lead and scale complex, cross-functional initiatives supporting global expansion and M&A activities. This role operates at the intersection of strategy, operations, People, Legal, Finance, IT, and executive leadership. You will own end-to-end program management for international market entry, entity setup, workforce expansion, and acquisition integrations, ensuring seamless coordination across stakeholders and disciplined execution against timelines, budgets, and risk frameworks. A key component of the role includes close partnership with HR Centers of Excellence (COEs) on integration, compliance, compensation, benefits, payroll, and organizational design workstreams. This role requires a systems thinker who can translate ambiguity into structure, manage high-stakes initiatives with executive visibility, and bring operational rigor to moments of significant company change. About the Job Strategic Program Leadership (Global Expansion & M&A) - Lead large-scale, cross-functional programs related to international expansion and corporate development initiatives. - Develop integrated program plans across People, Legal, Finance, IT, Security, and Operations. - Define scope, milestones, dependencies, critical paths, and risk mitigation strategies. - Establish governance models, operating rhythms, and executive reporting for complex initiatives. - Drive alignment across senior stakeholders to ensure clarity of decision rights and accountability. Global Expansion Execution - Partner with Legal, Finance, IT, Security, and People teams on entity creation, employer-of-record transitions, and regulatory readiness. - Coordinate HR COE workstreams including compensation benchmarking, benefits setup, payroll implementation, mobility, and local compliance. - Build repeatable playbooks and scalable frameworks for new country launches. - Ensure technical and operational systems (people systems, payroll, IT provisioning, security access) are aligned for new markets. - Identify risks related to compliance, data privacy, and workforce management across jurisdictions. M&A Integration Management - Lead integration program management for acquisitions, including Day 0 / Day 1 readiness and post-close integration. - Partner with HR COEs on org design, job architecture alignment, compensation harmonization, benefits transition, and talent assessment. - Coordinate system integrations (people systems, payroll, identity management, collaboration tools). - Track synergy milestones, integration KPIs, and change management initiatives. - Establish structured communication plans to ensure clarity for acquired employees and leaders. HR COE Partnership - Serve as a central connector across Talent Acquisition, Total Rewards, People Systems & Operations, , Payroll, Benefits, HRBPs, and Employee Relations. - Translate expansion and M&A strategy into clear People workstreams with defined deliverables and timelines. - Identify interdependencies across COEs and proactively manage sequencing and risk. - Support scalable documentation, process mapping, and operational readiness. - Elevate program management maturity within People through templates, dashboards, and playbooks. Risk, Governance & Infrastructure - Partner with Legal and Security to operationalize GDPR and international privacy requirements within people systems, ensuring compliant employee data management across jurisdictions. - Build structured intake and prioritization processes for expansion and integration initiatives. - Maintain centralized risk registers and mitigation frameworks. - Create executive-ready dashboards and reporting artifacts. - Ensure documentation quality, audit readiness, and regulatory compliance. - Continuously refine global expansion and M&A operating models based on lessons learned. About You Minimum Qualifications - 7–10+ years of experience in Technical Program Management, M&A, Strategy & Operations, Corporate Development, or related functions. - Demonstrated experience leading complex, cross-functional programs with executive visibility. - Experience supporting global expansion initiatives and/or M&A integrations. - Strong familiarity with People systems, HR operations, and cross-border workforce considerations. - Experience operating in high-growth, fast-paced environments. - Exceptional program management discipline (planning, dependency mapping, risk mitigation). - Ability to translate ambiguity into structured execution plans. - Strong executive communication and stakeholder management skills. - Comfort navigating high-stakes, confidential initiatives. - Systems thinker who can connect business strategy, technical systems, and workforce implications. - High judgment and ability to manage competing priorities. - Strong analytical skills with a bias toward measurable outcomes. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $141,000—$149,000 USD WA $135,000—$142,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $130,000—$137,000 USD All other states $118,000—$124,500 USD