This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP of Engineering, Reliability. In this pivotal role, you'll define and execute the reliability engineering roadmap while managing a team responsible for ensuring system stability across cutting-edge infrastructure and AI-native architectures. Your impact will bridge the gap between engineering efficiency and operational excellence, paving the way for scalable growth and enhanced service delivery. This position demands a visionary leader with a track record of transforming reliability within innovative technology environments. You will leverage your extensive experience to create a forward-looking vision that meets organizational goals while ensuring compliance and security. - Define and execute the reliability engineering roadmap, aligning with enterprise growth. - Balance centralized platform capabilities with distributed ownership for scalability. - Establish SLO/SLI/error budget frameworks for feature velocity and system stability. - Lead infrastructure cost management and capacity planning to meet enterprise commitments. - Develop and scale a multi-disciplinary team while fostering a culture of ownership. - Drive continuous improvement through DORA metrics and incident trend analysis. - Empower developers with self-service tooling and clear documentation. - Act as the primary engineering interface for compliance and security requirements. - Collaborate with executives to position reliability as a key enabler for success. Qualifications - 15+ years of engineering experience, with 7+ years in leading reliability or infrastructure teams. - Proven track record managing organizations of 40+ engineers across multiple teams. - Demonstrated experience evolving reliability operating models for scalable businesses. - Expertise in regulated sectors where compliance and data sensitivity are critical. - Strong understanding of SRE principles, including SLOs and incident management. - Technical command of AWS, Terraform (IaC), and modern observability stacks. - Experience owning cloud infrastructure budgets and cost management. - Familiarity with AI/ML workloads and their reliability requirements. - Executive presence for engaging with the C-suite on risk management. Benefits - A dynamic, rapidly growing organization focused on helping businesses thrive. - Comprehensive Medical, Dental, & Vision Insurance for full-time employees. - Competitive and fair pay commensurate with experience. - Maternity and paternity leave policies for full-time employees. - Short and long-term disability coverage. - Opportunities to learn from a dedicated leadership team. - Top-of-the-line company swag for team members.

• Provide leadership to a team of implementation engineers • Provide a learning and upskill plan for the team assuring they are always up to date on new products and features • Be the primary contact to ensure that client onboarding issues are tracked and managed through documented processes, reviews, prioritization, and communication across both EPS and our clients • Provide customer service to answer technical questions about how the product-service platform works, and to help resolve customer usage difficulties • Work with clients and our teams during and after product integration. It may require analyzing configurations and other documents for clues, and writing scripts. Additionally, it requires training customers how to use the product, running reports, and completing file transfers • Provide status updates on assigned program responsibilities to both product, sales, engineers, and operations teams • Manage both short and long-term goals for this team • Create and enforce policies, standards and supporting documentation for the Implementation Engineering function • Create/Enhance documentation for: standardized workflows, standard operating procedures, end-to-end testing, and checklists for implementation engineers • Lead Implementation Engineering projects from requirements, to design, to implementation, and to operations • Be an important participant for the upgrade/migration strategy to move all clients off of the classic platform to the new Connected Platform • Lead and navigate service requests on our custom front-end and back-end systems, and our linked third-party partner services • Manage client requests for the legacy platform until we migrate all clients to the new Connected platform • Resolve complex problems that have possible effects beyond your functional team • Client-facing by providing frequent updates to clients through Service Now

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP of Engineering, Reliability. In this pivotal role, you'll define and execute the reliability engineering roadmap while managing a team responsible for ensuring system stability across cutting-edge infrastructure and AI-native architectures. Your impact will bridge the gap between engineering efficiency and operational excellence, paving the way for scalable growth and enhanced service delivery. This position demands a visionary leader with a track record of transforming reliability within innovative technology environments. You will leverage your extensive experience to create a forward-looking vision that meets organizational goals while ensuring compliance and security. - Define and execute the reliability engineering roadmap, aligning with enterprise growth. - Balance centralized platform capabilities with distributed ownership for scalability. - Establish SLO/SLI/error budget frameworks for feature velocity and system stability. - Lead infrastructure cost management and capacity planning to meet enterprise commitments. - Develop and scale a multi-disciplinary team while fostering a culture of ownership. - Drive continuous improvement through DORA metrics and incident trend analysis. - Empower developers with self-service tooling and clear documentation. - Act as the primary engineering interface for compliance and security requirements. - Collaborate with executives to position reliability as a key enabler for success. Qualifications - 15+ years of engineering experience, with 7+ years in leading reliability or infrastructure teams. - Proven track record managing organizations of 40+ engineers across multiple teams. - Demonstrated experience evolving reliability operating models for scalable businesses. - Expertise in regulated sectors where compliance and data sensitivity are critical. - Strong understanding of SRE principles, including SLOs and incident management. - Technical command of AWS, Terraform (IaC), and modern observability stacks. - Experience owning cloud infrastructure budgets and cost management. - Familiarity with AI/ML workloads and their reliability requirements. - Executive presence for engaging with the C-suite on risk management. Benefits - A dynamic, rapidly growing organization focused on helping businesses thrive. - Comprehensive Medical, Dental, & Vision Insurance for full-time employees. - Competitive and fair pay commensurate with experience. - Maternity and paternity leave policies for full-time employees. - Short and long-term disability coverage. - Opportunities to learn from a dedicated leadership team. - Top-of-the-line company swag for team members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Software Engineering - REMOTE. In this pivotal role, you will leverage your extensive technical expertise to enhance contact center and field service capabilities on SaaS platforms. As a trusted advisor to our partners, you will guide delivery teams towards innovative solutions that elevate operational efficiency and enhance customer experience. Your leadership will be instrumental in defining long-term strategic directions and delivering contemporary solutions that bolster front-line capabilities. This remote role allows you to impact market competitiveness while collaborating with key business leaders. - Gather and refine business requirements, guiding internal customers to best-fit approaches for satisfying their needs. - Lead hybrid teams to enhance CRM, field service, and dealer management platforms. - Utilize modern delivery and AI-aided practices to shorten time to market. - Maintain high standards of technical quality and availability, ensuring accountability among providers. - Ensure compliance with non-functional requirements and regulatory standards. - Facilitate resolution of schedule and budget challenges due to evolving requirements. Qualifications - Bachelor’s degree in computer science, engineering, or related field; Master’s preferred. - 8+ years of experience in frontline operations on third-party platforms, specifically Salesforce. - Proven leadership ability to inspire cross-functional teams and foster collaboration. - Expertise in Agile delivery methodologies and tools like Jira. - Exceptional verbal and written communication skills for diverse audiences. - Strong analytical and problem-solving skills with a strategic approach. Benefits - Competitive salary reflecting market standards and role requirements. - Remote work flexibility allowing you to work from anywhere within the contiguous United States. - Robust benefits package including health, wellness, and retirement planning. - Opportunities for professional development and continued education. - Supportive company culture encouraging innovation and collaboration.