• Provide leadership to a team of implementation engineers • Provide a learning and upskill plan for the team assuring they are always up to date on new products and features • Be the primary contact to ensure that client onboarding issues are tracked and managed through documented processes, reviews, prioritization, and communication across both EPS and our clients • Provide customer service to answer technical questions about how the product-service platform works, and to help resolve customer usage difficulties • Work with clients and our teams during and after product integration. It may require analyzing configurations and other documents for clues, and writing scripts. Additionally, it requires training customers how to use the product, running reports, and completing file transfers • Provide status updates on assigned program responsibilities to both product, sales, engineers, and operations teams • Manage both short and long-term goals for this team • Create and enforce policies, standards and supporting documentation for the Implementation Engineering function • Create/Enhance documentation for: standardized workflows, standard operating procedures, end-to-end testing, and checklists for implementation engineers • Lead Implementation Engineering projects from requirements, to design, to implementation, and to operations • Be an important participant for the upgrade/migration strategy to move all clients off of the classic platform to the new Connected Platform • Lead and navigate service requests on our custom front-end and back-end systems, and our linked third-party partner services • Manage client requests for the legacy platform until we migrate all clients to the new Connected platform • Resolve complex problems that have possible effects beyond your functional team • Client-facing by providing frequent updates to clients through Service Now

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP of Engineering, Reliability. In this pivotal role, you'll define and execute the reliability engineering roadmap while managing a team responsible for ensuring system stability across cutting-edge infrastructure and AI-native architectures. Your impact will bridge the gap between engineering efficiency and operational excellence, paving the way for scalable growth and enhanced service delivery. This position demands a visionary leader with a track record of transforming reliability within innovative technology environments. You will leverage your extensive experience to create a forward-looking vision that meets organizational goals while ensuring compliance and security. - Define and execute the reliability engineering roadmap, aligning with enterprise growth. - Balance centralized platform capabilities with distributed ownership for scalability. - Establish SLO/SLI/error budget frameworks for feature velocity and system stability. - Lead infrastructure cost management and capacity planning to meet enterprise commitments. - Develop and scale a multi-disciplinary team while fostering a culture of ownership. - Drive continuous improvement through DORA metrics and incident trend analysis. - Empower developers with self-service tooling and clear documentation. - Act as the primary engineering interface for compliance and security requirements. - Collaborate with executives to position reliability as a key enabler for success. Qualifications - 15+ years of engineering experience, with 7+ years in leading reliability or infrastructure teams. - Proven track record managing organizations of 40+ engineers across multiple teams. - Demonstrated experience evolving reliability operating models for scalable businesses. - Expertise in regulated sectors where compliance and data sensitivity are critical. - Strong understanding of SRE principles, including SLOs and incident management. - Technical command of AWS, Terraform (IaC), and modern observability stacks. - Experience owning cloud infrastructure budgets and cost management. - Familiarity with AI/ML workloads and their reliability requirements. - Executive presence for engaging with the C-suite on risk management. Benefits - A dynamic, rapidly growing organization focused on helping businesses thrive. - Comprehensive Medical, Dental, & Vision Insurance for full-time employees. - Competitive and fair pay commensurate with experience. - Maternity and paternity leave policies for full-time employees. - Short and long-term disability coverage. - Opportunities to learn from a dedicated leadership team. - Top-of-the-line company swag for team members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Software Engineering - REMOTE. In this pivotal role, you will leverage your extensive technical expertise to enhance contact center and field service capabilities on SaaS platforms. As a trusted advisor to our partners, you will guide delivery teams towards innovative solutions that elevate operational efficiency and enhance customer experience. Your leadership will be instrumental in defining long-term strategic directions and delivering contemporary solutions that bolster front-line capabilities. This remote role allows you to impact market competitiveness while collaborating with key business leaders. - Gather and refine business requirements, guiding internal customers to best-fit approaches for satisfying their needs. - Lead hybrid teams to enhance CRM, field service, and dealer management platforms. - Utilize modern delivery and AI-aided practices to shorten time to market. - Maintain high standards of technical quality and availability, ensuring accountability among providers. - Ensure compliance with non-functional requirements and regulatory standards. - Facilitate resolution of schedule and budget challenges due to evolving requirements. Qualifications - Bachelor’s degree in computer science, engineering, or related field; Master’s preferred. - 8+ years of experience in frontline operations on third-party platforms, specifically Salesforce. - Proven leadership ability to inspire cross-functional teams and foster collaboration. - Expertise in Agile delivery methodologies and tools like Jira. - Exceptional verbal and written communication skills for diverse audiences. - Strong analytical and problem-solving skills with a strategic approach. Benefits - Competitive salary reflecting market standards and role requirements. - Remote work flexibility allowing you to work from anywhere within the contiguous United States. - Robust benefits package including health, wellness, and retirement planning. - Opportunities for professional development and continued education. - Supportive company culture encouraging innovation and collaboration.

LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry. We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth. Position Title: Manager, Engineering - Creator Growth & Onboarding Location: Remote from the U.S. About the role We are searching for an engineering leader to manage a fullstack squad (iOS, Web, Backend) responsible for the user experiences and systems used to onboard and drive creator growth across LTK, one of the largest creator-guided shopping and brand marketing platforms in the industry! As the leader of one of our development teams, you will be responsible for conducting, leading and coordinating software development activities throughout the product lifecycle as well as managing the day-to-day activities of the development team within an Agile Development environment. How you will make an impact - Provide technical and people leadership to guide your team’s development, reviews, and maintenance of new features, product requirements documents, technical design documents and functional specifications - Influence the technical vision for your department through discussions with XFN peers and senior management. - Owns the delivery process and Agile ceremonies, ensuring proper backlog refinement and value delivery in every sprint. - Partner with senior management to identify appropriate metrics to monitor team performance. - Drive a culture of experimentation, leveraging A/B testing and data analytics to validate hypotheses and optimize the creator onboarding and reporting funnels. - Take an active role in hiring, goal setting, performance management, promotions, and retention strategies across your team. - Minimize retention risks and create effective development plans to prepare employees for their next role. - You focus on growing leaders – emphasizing all aspects of the employee lifecycle (recruiting, onboarding, performance management, and employee development). - Work with the team and stakeholders to break down and prioritize work to reduce technical debt. - Identify and pursue improvements in engineering and organizational process, gathering and using data to support and guide continuous growth in product excellence and engineering productivity. - Drive integration and experimentation of enterprise AI tooling across your team’s workflows to realize new efficiencies and help LTK maintain a competitive advantage. What you will bring to LTK Leadership Qualifications: - At least 2+ years in an engineering management role with a proven and consistent history of leading, hiring, coaching, and performance management of developers. - Experience managing a fullstack team. - Proven experience in rapid, continuous releases, used to shipping multiple times a day - Able to drive productivity and motivate a team to full project completion - Detail oriented, with proven methods for tracking project delivery and managing-up progress - Proven ability to mentor and grow engineers across diverse technical backgrounds - Ability to build, maintain, and influence XFN product and design relationships to accomplish team objectives. Technical Skills: - 8+ years experience with software development, architectures and infrastructure. - Demonstrates consistent utilization of AI within daily workflows and actively experiments to discover novel applications to improve your reach. - Measures efficiency and quality gains from AI adoption, drives the feedback loop for continuous improvement based on the results. - Proven track record of delivering user-facing, high-visibility features - Deep expertise in at least one stack (Backend, Web, or iOS) with a working knowledge and the ability to influence direction across the others. - History of building highly scalable distributed systems and processes in a cloud environment - Experience working in a Dockerized environment. - Experience in building products and features in CI/CD environments. - Experience with AWS services such as ECS, Lambda, RDS, Redshift, Glue (among others). - Have built scalable internal and public facing APIs (RESTful, JSON, HTTP) Nice to have: Have built AI powered products, knowledge of affiliate advertising space, onboarding flows, user performance analytics and reporting. What we offer - The opportunity to be part of the leading global company in creator commerce - A remote-first, productivity-first environment - Competitive compensation and benefits package to meet the needs of you and your family - 401(k) with LTK company matching - Medical Insurance, Vision Insurance, Dental Insurance - Paid Maternity Leave and Paid Paternity Leave - Summer Fridays and Flexible PTO About LTK Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents. Our mission To empower the world’s premium lifestyle Creators to achieve maximum economic success. Our values - Here to win - Commit to the journey - Work well Commitment to diversity LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture. For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees. LTK is an Equal Opportunity Employer. #LI-Remote