Overview As Director of Employee Training, you will lead training initiatives for Community Transit, ensuring employees have the skills, knowledge, and tools needed to support the agency’s mission and goals. You will partner with leaders across the organization to strengthen performance, enhance employee experience, foster a culture of continuous learning, and build capacity for future success. Essential Duties - Direct the Agency’s training and employee development programs by developing, implementing, and continuously improving a strategic, comprehensive strategy that aligns with the agency’s mission, values, and goals. - Develop and direct key employee development initiatives such as job shadowing, tuition reimbursement, and job skills training and re-training programs to build organizational capacity and support long-term employee success. - Proactively plan, evaluate, and adjust training content and delivery modalities to align with agency goals and current and future transit workforce needs. Ensure alignment between required core competencies and agency training and employee development goals. Partner with operations, maintenance, and other departments to identify and address skill gaps and workforce planning needs. - Drive leadership continuity and talent pipeline development: - Oversee succession planning initiatives in close partnership with HR Business Partners (HRBPs) to ensure leadership continuity and workforce readiness. - Collaborate with Recruiting to align internship programs with workforce needs and talent pipelines. - Recruit, train, coach, and supervise management-level staff, prioritizing and assigning work: - Set goals and evaluate performance, providing timely and appropriate feedback, coaching, and recognition. - Make hiring, termination, and disciplinary recommendations. - Offer professional development opportunities. - Promote employee belonging in all staff programs and activities. - Facilitate conflict resolution within the team and cross-functionally with other divisions. - Evaluate organizational needs to determine funding requirements for employee training and development programs. Prepare the division’s annual budget and oversee its implementation, monitoring, and ongoing fiscal management to ensure responsible and effective use of resources. - Perform other duties of a similar nature or level.   Requirements Minimum Qualifications - 7 years of progressively responsible experience in training, learning & development, or adult learning. - 5 years of leadership or management experience overseeing workplace training teams or adult training programs. - 5 years of experience in curriculum design. - Experience developing and implementing enterprise-wide training strategies. - Experience managing budgets and evaluating return on investment for training initiatives. - Experience partnering with senior leaders to align training with organizational goals. An equivalent combination of education and experience to successfully perform the job duties is also accepted.     Knowledge Requirements - Deep understanding of the methods and application of multiple training delivery modalities (in-person, virtual, e-learning, blended learning). - Understanding of workforce planning and succession planning strategy and methods. - Knowledge of adult learning principles and instructional design methodologies. - Knowledge of budget development and fiscal management procedures. - Knowledge of supervisory and team leadership principles, including coaching, performance management, and staff development.   Skill Requirements - Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.  Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.  Demonstrating courtesy, sensitivity, and respect in all interactions. - Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect. - Strong communication, facilitation, and stakeholder engagement skills. - Ability to analyze workforce data and industry trends to inform training strategy. - Strong strategic planning and program evaluation skills. - Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions. - Establishing and maintaining effective interpersonal relationships with coworkers, supervisor, the public, and others. - Ability to think critically, identify strengths and weaknesses, and alternate solutions, conclusions, or approaches to problems.   Preferred Knowledge and Skills - Understanding of transit operations. - Understanding of union work environments, collective bargaining agreements, and their impact on training work. - Knowledge of applicable state and federal laws and regulations regarding motor vehicles and public transportation.   Working Conditions - Hybrid telework may be available. Availability is subject to management approval and may be changed due to business needs. Work is performed in an office environment and requires the use of office equipment and technology. You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.     Application and Selection Process - Only on-line applications accepted.  - Applicants for this job may be considered for other openings up to six months after the date this position is filled. - Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.   Employee Benefits - Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance. - Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan. - In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year. - Full list of all benefits and details can be found here.   If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.     Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position will be assigned clients to support during the Managed Services lifecycle journey. This role can be remote from anywhere in the United States, with expected quarterly travel to our Headquarters in Bloomington, Minnesota. - Manage and source prevailing wage rates. - Submit reports on behalf of clients based upon contract terms. - Supports implementation of Managed Services customers. - Troubleshoot issues to resolution and directly answer client questions. - Maintain accurate and up-to-date records of work performed. - Perform independent work within Points North applications on behalf of clients at their request. - Respond to client requests via all communication channels including phone and email. - Capture and maintain all support requests, interactions, and communications. - Research and source prevailing wage rates on behalf of clients. - Creates and maintains client-specific process documentation. Qualifications - Strong communication skills, written and verbal, specifically with explaining technical terms in a way that non-technical individuals can understand. - Independent problem solving and troubleshooting skills. - Excellent organizational skills. - Very attentive to detail. - Ability to understand and resolve technical issues related to our software offerings. - Experience communicating and resolving difficult client issues. - Knowledge of resolving issues with software systems. Requirements - Bachelor’s degree or equivalent industry experience. - 3+ years' experience working with data. - 3+ years' experience in a SaaS client service or product support environment. - 1+ year experience working with payroll and benefit data. - Proficiency with Microsoft Office suite. - Prior payroll or prevailing wage experience, highly preferred. Benefits - Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy. - Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan. - Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you. - Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career. - Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Client Services Manager for the National Corporate Relations Team. This is a remote position. In this role, you will provide operational and financial leadership across NCR’s $120M+ portfolio, ensuring financial integrity, compliance, and execution excellence. You will serve as a key operational partner to the National Corporate Relations team and cross-functional stakeholders, overseeing financial management, budgeting, reporting, and issue resolution to support the successful delivery of account-funded initiatives. This role requires strong independent judgment, exceptional attention to detail, and the ability to navigate complex financial and operational processes while building and maintaining effective relationships with internal teams and external corporate partners. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities Account Operations & Relationship Support - Act as a trusted internal resource, ensuring account needs are addressed efficiently, accurately, and in alignment with organizational policies and contractual agreements. - Anticipate operational and financial risks, proactively identifying issues and recommending solutions with minimal supervision. - Partner closely with internal teams to resolve account-related challenges and support smooth execution of initiatives. Financial Management - Manage and oversee account finances for assigned corporate accounts, ensuring accurate tracking. - Perform and support financial reconciliation, ensuring alignment between contracts, invoices, recorded revenue, and investigate and resolve discrepancies in partnership with Finance. - Support invoice readiness, billing documentation, and revenue recognition processes to ensure timely and accurate financial transactions. - Monitor financial performance and proactively identify risks, variances, or compliance concerns. - Maintain complete, accurate financial records and documentation to support audits, forecasting, renewals, and internal and external reporting. - Provide clear financial summaries, insights, and reporting to leadership to support decision-making and account planning. Qualifications - Bachelor’s Degree or equivalent work experience - Minimum of three (3) years of relevant experience in operations or finance related roles. Five (5)+ years is preferred. Demonstrated ability to: - Make sound decisions independently in a fast-paced environment - Manage multiple priorities with strong attention to detail - Communicate clearly and professionally with internal teams and external corporate partners - Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers - Strong organizational, time management, and problem-solving skills. - Advanced proficiency in PowerPoint, Word, Excel, and Smartsheet including financial tracking and reporting. - Ability to effectively interact with corporate representatives and internal leaders at a senior level. Compensation & Benefits The expected pay range is $75,000 - $85,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities #LI-DNP

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE products based on best practices and customer requirements, coordinating inter-departmental activities within NICE, tracking time and status within NICE systems, and other tasks related to the success of his or her engagement. The Professional Services Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. ​This position is responsible for consultative performance in all areas related to NICE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As a Professional Services Engineer, a Typical Day Might Include the Following: TECHNICAL - Provide Staff-level technical configuration and, in some cases, programming as required. - Provide process, data and object modeling in a variety of application and database environments. - Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. - Provide technical architecture leadership, analysis, design, development, and enhancement. - Maintain Staff-level expertise and currency in industry leading contact center technologies. PROJECT - Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. - Develop costing proposals for projects, perform risk analysis, and manage change control. - Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. - Conduct comprehensive cost/benefit analysis and prepare business cases for projects. BUSINESS - Present a professional image in conduct, attitude and attire. - Assist with the development of client information management standards and evaluation of technology trends. - Contribute to business area assessment, user needs analysis and business systems design. - Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. SUPERVISORY - Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team. To Land This Gig You'll Need: - BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. - MBA preferred. - 4+ years of professional experience beyond education requirements above. - Type of experience varies depending on Professional Service Engineers specialization: - Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. - Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. - Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. - Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases. - Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. Bonus Experience:  - ​Prior consulting experience. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.