What We Do We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth. Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place. About Our Culture At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally. Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace. We're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together! Our Employee Benefits FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide. As a part-time employee you would be eligible for the following benefits. - Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown. - Paid sick leave - Matching 401(k) with immediate full vesting - On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit - Internet Reimbursement - We’ll provide you with the work computer equipment you need to set you up for success! - Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style! About the Role We are seeking a highly skilled and motivated Customer Service Representative to join our team. This role is critical to the success of our company, serving as the primary point of contact for our clients. The impression you create and the service you provide will shape how clients perceive FMG. This position requires a higher level of problem-solving and critical thinking skills than typical entry-level customer service roles. It’s not your typical customer service position. At FMG, we are looking for individuals who are natural problem solvers and can think critically under pressure. The role demands a high level of dedication and resilience, as you will encounter challenging situations that require innovative solutions. Here you will have the opportunity to make a significant impact on our clients' experiences and grow your skills in a dynamic, supportive environment. If you are a skilled puzzle solver who thrives in a challenging and dynamic environment, and you are passionate about delivering exceptional customer service, we would love to hear from you. Join FMG and help us continue to set the standard for excellence in customer service. We look forward to welcoming you to our team! Compensation This position offers $15-$17/per hour depending on experience. Compensation increases are typically given multiple times throughout the year as a Customer Service Representative is promoted through our service tiers Primary Responsibilities & Expectations - Assist customers who have questions on FMG products (websites and marketing). - Provide accurate and timely customer service by phone and email. - Handle complex escalated inquiries from customers. - Work with FMG’s Customer Service tools (Hubspot, Aircall, FMG Suite’s Advisor Admin, Guru, Slack, Google Docs, etc.) to resolve customer issues. - Record and maintain detailed notes about interactions with customers. - Report bugs and other issues on platforms to developers. - Collaborate and coordinate with internal departments to ensure client satisfaction. - Provide feedback to management on customer experience and customer likes/dislikes about FMG’s products. - Exercise patience, empathy, and understanding on every call and every email. - Efficiently solve a ticket backlog with quality information and service. - Participate in ongoing training to stay current with our products, services, and industry developments. - All other duties as assigned - Access to a private & secure workspace, free from distractions - Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor - An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps) Skills and Qualifications - Excellent communication skills, both verbal and written. - A proactive problem solver with outstanding critical thinking skills. - Ability to learn quickly and adapt to changing environments. - Willing to dig for the right answer, and ask questions when you need help. - Ability to work proactively individually and in a team environment. - Have a true passion for exceptional customer service with every interaction, actively seeking opportunities to give positive, memorable service. - Listens carefully and thoughtfully, and works collaboratively to help anyone in need. - Exhibits a caring, positive, and cheerful attitude; is adaptable, positive and supportive, even during stressful situations. - A self-directed learner. - Proficiency and fluency in speaking, understanding, reading, and writing English. - Must be able to type 50+ words per minute - Prior experience in customer service or a related field is preferred but not required. At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com. You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

Advisor, User Care at Rain Instant Pay Remote, United States Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hyper-growth. Rain is on a mission to give people greater control over their money and eliminate the need for predatory financial products. We help people get paid when they need it and help employers increase retention and productivity. To keep building Rain, we need the right team. That’s where you come in. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, and providing a positive app experience through our live chat function by offering well-researched financial advice. This job will be reporting to our Manager, User Care and has the option to operate remotely or sit in our downtown Nashville office. You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter. What you'll do: - Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom) - Provide knowledgeable answers to questions about the product, pricing, and availability - Troubleshoot technical problems - Work with internal departments to meet customer's needs - Effectively communicate with our engineering team to resolve app bugs and problems - Data entry in various platforms Who you are: - 1-2 years of customer service experience preferred - Conversational level Spanish preferred - Experience in Customer Service or Customer facing role - Excellent phone etiquette and excellent verbal, written, and interpersonal skills - Experience using ZenDesk, Intercom, or related tools - Experience working in Financial Services or Fintech software companies - Experience working in a high paced work environment - A willingness to learn and grow - Ability to multi-task, organize, and prioritize work Who We Are: Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday. Compensation: This is a full-time, hourly role $19 - $20/hour Note this is a range and we take in a variety of factors when determining total compensation for the position. How we care for our team: Along with competitive salaries, Rain offers great benefits including: - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us.

• Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution. • Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook. • Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations. • Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally. • Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume. • Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts. • Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support. • Identify, quantify, and escalate emerging or systemic issues impacting the collector experience. • Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility. • Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy. • Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. This role focuses on delivering high-quality customer support, gathering accurate information, and helping organize essential details for reservation preparation. The ideal candidate is patient, detail-oriented, and able to work independently in a virtual environment. - Provide responsive customer support for reservation questions and service needs - Assist clients with gathering required details for reservations and trip coordination - Research basic accommodation, activity, and destination information as needed - Maintain accurate client records and update internal systems - Prepare and organize reservation details and related documentation - Communicate clearly and professionally with clients throughout the process - Coordinate follow-ups, scheduling, and status updates - Support the reservation workflow by confirming information and managing documentation - Perform general administrative and customer service tasks as assigned Qualifications - Strong communication and customer service skills - Excellent attention to detail and organizational abilities - Ability to work remotely with consistent follow-through - Comfortable using online tools, systems, and digital platforms - Previous customer service or administrative experience preferred - Dependable, professional, and able to manage multiple tasks Work Environment - Fully remote position - Flexible scheduling - Training and ongoing support provided Salary: $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.