• Design, develop, and support clinical trial software with emphasis on patient safety and integrity of clinical study data • Review product requirements and verify that all requirements can be implemented • Assist with the creation of technical design and implementation documentation • Design and code software applications and fix defects • Provide unit testing coverage for delivered code • Work with others to ensure timely delivery of high-quality code • Manage software deployment into all environments and complete all required documentation • Assist support team with troubleshooting and resolution of production issues • Perform other related duties as required

• Design, develop, and maintain backend services using: Spring Boot, Spring MVC, Spring Data, Spring Security • Build and consume RESTful APIs and work within microservices-based architectures • Ensure backend performance, scalability, security, and reliability • Develop responsive and high-performance frontend applications using: Next.js, JavaScript / TypeScript • Collaborate with UX and product teams to deliver intuitive user experiences • Ensure end-to-end application performance across frontend and backend layers • Collaborate closely with Product Managers, Architects, QA, and DevOps teams • Participate in code reviews, design discussions, and architectural decisions • Troubleshoot and resolve defects, performance bottlenecks, and production issues • Follow best practices for secure SDLC, CI/CD pipelines, testing, and documentation

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is fully remote and available for candidates in Connecticut, Florida, New Jersey, New York, South Carolina, and Texas. Salary approx. $75,000-$80,000 annual, paid on an hourly basis. Candidates must have experience with NextGen to be considered for this position. As a NextGen EHR Application Support Analyst, you will play a pivotal role in ensuring seamless operation and user satisfaction with our NextGen healthcare EHR and PM applications. Your responsibilities will include: - Providing technical support, troubleshooting, training, and collaborating with various stakeholders to optimize the use of the NextGen system. Key Responsibilities - User Support: - Respond to end-user inquiries, issues, and requests related to NextGen EHR application. - Provide timely and effective technical support through various channels, including tickets, emails, and phone calls. - Collaborate with users to understand their needs and challenges, offering solutions and guidance. - Troubleshooting: - Diagnose and resolve technical issues related to NextGen EHR functionality. - Investigate and analyze system errors and recommend corrective actions. - Work closely with the IT team to escalate and address complex technical issues. - Training: - Conduct training sessions for end-users on NextGen EHR features, workflows, and best practices. - Develop training materials and documentation to facilitate user understanding. - Stay informed about new features and updates, ensuring users are informed and educated. - Implementation: - Assist in onboarding new locations, including conducting workflow analysis, implementing information systems, establishing workflows, providing onsite and remote go-live support. - Collaboration: - Collaborate with internal teams, including IT, clinical staff, and management, to address system integration and workflow optimization. - Participate in cross-functional meetings to gather feedback and insight into system improvements. - Quality Assurance: - Perform routine system audits to ensure data accuracy and compliance. - Contribute to testing activities during system upgrades or enhancements. Qualifications - Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience. Requirements - Minimum 5 years of experience in customer service, with a strong grasp of customer service principles. - Experience in the medical, healthcare, or HIT industry. - Strong interpersonal skills, patience, and clear communication abilities. - Ability to manage multiple tasks and set priorities efficiently. - Strong understanding of healthcare workflows and regulatory requirements. - Ability to troubleshoot technical issues and provide effective solutions. - Ability to maintain proper time management. - Training experience and proficiency in developing training materials. - Detail-oriented with a commitment to delivering high-quality support. - Availability for on-call support on a rotational basis (which includes weekends). - Proficient in Microsoft O365 (Word, Excel, Teams, SharePoint, etc.). - Must obtain NextGen Certified Professional Exam certification within 90 days of hire (if not already certified). - Must work a weekly shift rotation (8-4:30 PM, 10-6:30 PM M-F & 8-10:30 AM S-S) EST. Desired Qualifications - Broad technology background including T-SQL, RDP, Active Directory, Crystal Reports, IMO, Azure, Proofpoint, Citrix, Zoom, and proprietary software troubleshooting, including NextGen template and document builder experience. - Experience with Electronic Health Records systems (preferably NextGen). - Familiarity with medical office terminology. Preferred Certifications - NextGen Certified Professional (NCP) Benefits - We offer a supportive remote work environment, opportunities for professional growth, and a collaborative team culture.

• You will be responsible for designing, coding, testing, and releasing software • Reading, writing, and reviewing code written in HTML, Typescript/Javascript/React, Python, and Rust • Close collaboration with other engineers and product managers to become a valued member of an autonomous, cross-functional team • Operational responsibility for the services that are owned by your team, including deploying services into an AWS and kubernetes environment and taking part in an on-call rotation • Work in an environment that supports your individual growth